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“Fantastic and enriching holiday!”

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Sheraton Senggigi Beach Resort
Ranked #9 of 30 Hotels in Senggigi
Certificate of Excellence
Singapore
1 review
“Fantastic and enriching holiday!”
4 of 5 bubbles Reviewed June 8, 2013

First time in Lombok and stayed for 8 days in Sheraton. Our vacation started slow.We checked out the hotel and environs on our first day. Went to the nearby beach and kinda regretted going beyond hotel's perimeter for phototaking. Locals were picnicking nearby as it was a Sunday. Need to be warned that touters - trading pearls jewelry, songket and other services - were rampant and we felt abit harrased. We seek hotel's assistant to help plan sightseeing and was not disappointed with the proposed activities and the excellent service rendered by the hotel transport staff especially our driver and guide Pak Suprayogi.Room and amenities are excellent. Room is kept tidy and clean by housekeeping every day. WiFi connection around hotel is excellent and we kept contact with family and friends constantly. F&B is decent. Breakfast buffet at Kebun Anggerek restaurant is excellent. Staff is polite and attentive. We savoured a very tasty lunch at Bawang Putih restaurant on our second last day and experienced very warm reception from its staff namely Pak Widya and Doni. Earlier we had a very relaxing and rejuvenating spa experience at Laguna Spa and did not regret that bit of indulgence on the last bit of our stay at Sheraton. Overall our stay at Sheraton has been fantastic and first visit to Lombok Island an enriching experience indeed!

Room Tip: We stayed at No Smoking block.But there was still smell of cigarettes on our 7th day there. A Friday...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Ismail I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 11, 2013
Dear guests,

Thank you very much for sharing your experience with us on tripadvisor following your 8 days at our resort.
We are delighted to read that for your first visit, Lombok offered you such an enriching experience.
Thank you for mentioning the cleanliness, our good WiFi connection ( recently upgraded), our breakfast buffet and above all, our friendly and attentive staff.
We wish that you will plan again in the future another trip to our lovely Island and we will be certainly delighted to welcome you back.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (436)
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English first
Jakarta
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

Beautiful resort to stay in, located near the centre of the crowd, just beside the art market senggigi also within walking distance to restaurants, bars, gift shops and tourist information. Just behind the hotel is the beach. You can swim there though the water is not clear.
As expected from sheraton, big clean room with clean bathroom and toilet. My family and i was supposed to get the room with ocean view but we can't see the ocean clearly because it was obstructed with the trees and garden though the garden itself was beautiful and well maintained. The furnitures are quite old but they are in good condition, there are wifi in the room with fast connection speed, a mini fridge, a balcony for enjoying fresh ocean air, a closet with a safe deposit box, and a big tv with wide selections of channels. The beds are very comfortable with clean sheets and blankets.
The swimming pool is beautiful and big and has a slide with the design of a tribe man head. The hotel's restaurant serves breakfast buffet with varieties of menu to choose from. Very delicious from the good chefs ;) we can't help but to have a very large breakfast at the start of the day.
The staff are friendly, attentive and willing to help you and if you need anything just ask. They always greet with warm smiles.
We had a very interesting and amazing holiday at lombok and a part of it was because of sheraton and their staff. We'll gladly recommend this resort to others :)

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ndreangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 11, 2013
Dear guests,

Many thanks for staying with us and reviewing your experience at our resort.
We are pleased to read that you have enjoyed staying with us and we are thankful for your kind and detailed comments.
We are delighted that you have particularly appreciated our great team and we would be very glad to welcome you back in a near future at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

We enjoyed 2 nights at Sheraton Senggigi Beach Resort

Beautiful property with excellent facilities,beautiful garden but what makes an incredible overall experience at a resort such as this, is the staff.

At Sheraton, we received the most professional, sophisticated and all together charming service from the Front Office team, Housekeeping and Restaurant . I believe a truly strong and respected leader in the manager here, has pulled together a team that really love what they do and for us maintained that delicate balance of professionalism and warmth.

This team are genuine stars!

Room Tip: Higher floor with nice garden and sea view
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gustsur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 10, 2013
Dear guests,

Thank you very much for your rather flattering review following your recent stay with us.

We are pleased that above all, you have especially appreciated our staff service and friendliness.

We wish that you will visit us again and enjoy another pleasant experience with us.

warmest regards

Dominique Duvivier
General; manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

Really good family holiday ! We stayed here for a week. The staff were amazing willing to help you with everything. It was great to be able to stay in a very westernised hotel but still able to feel the amazing lombok island. The hotel is in a great location on the beach !! I would 100% stay here again ! Great beds !!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michelle9weekes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 5, 2013
Dear guests

We are pleased to read that you have enjoyed a great family holiday at our resort.

Thank you for mentioning our friendly staff, this is always the best of any compliments…

We will be delighted at 100% to welcome you back and to offer you another pleasant experience with us.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore,
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 1, 2013

We are on holidays and stayed at Sheraton for 2 nights. Though there are mixed reviews of this resort, we are very happy with our stay at this resort. The staff are warm, friendly and helpful. The room is spacious and clean. We had a room on the third level with good views of the swimming pool and a bit of the ocean. The beds are comfortable. The furniture is old but it doesn't bother us. We enjoyed the breakfast buffet with a wide selection of international and local food. The resort is just a short walk to the nearby Art village and restaurants.

The beach at the resort is not that fantastic. Not the crystal clear water. We prefer to swim at the pool, which is well maintained. Look out for their happy hours at the bar, where you can get 1 for 1 deals.

Overall, we are very satisfied with our stay at Sheraton Senggigi Beach resort.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 3, 2013
Dear guests,

We are pleased to read that you had an enjoyable stay with us and thank you very much for your nice comment following you recent experience at our resort.

Needless to say that we received recently mixed reviews and we do appreciate any guest feedback as it is still the best tool to assist us in improving our service or product.

Hopefully we will have the pleasure to welcome you back in a no distant future at the Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benoa, Bali, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed May 30, 2013 via mobile

We stayed for a night during my two days off work. We chose Sheraton since it is one of the trusted chain hotel. As we stayed on previous Starwood hotels, they delivered many flawless services, luxury, and amazingly helpful. But why not here? We thought the standard should be the same everywhere since it is labelled with Sheraton tag. I listed down from the beginning we checked in, policy of 3 o clock check in docent really make sense considering most flights arrive in the morning. The checked in process itself, was more complicated than necessary. Two trainees and no supervisor tried to help each other is not efficient. Please do not put zero experience trainee without training at the back office first! Food and beverage, quality is poor, local dish like taliwang watered down so much that they have no taste. A bit sad, since we want it so bad. We had breakfast in the room, ordered fresh juice, we got syrup. Poach egg was rockin hard. Thank you for bringing back the replacement, but shouldn't it be too standard to make a mistake? The only good impression is the lady from the front desk brought me aspirin when I had bad headache. Thank you for that. But the rest, please review your standard operating procedures.

Stayed May 2013, traveled as a couple
Helpful?
Thank Archer889nusadua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 4, 2013
Dear guests,

Many thanks for reviewing your recent experience at our resort.

After reading your valuable comments, I would like to sincerely apologize if we did not deliver you a service at the level of your expectations.

I recognized that our standards might not be at the same level of other Sheraton hotels where you have surely stayed before, however our rates as well are not at same level. It does not excuse the fact that we certainly failed in some areas however you can ensure that your valued input will be taken seriously and we will take action wherever necessary.

In regards to your comment about check in time, I understand your concern and I could even add that check out time at 12 as well is not adapted as many flights are at evening time! However, we have to follow the international procedures…For your information, the 3 o’clock check in time just means that we have to ensure that your room is ready at this time.

I am sorry if you encountered some delay during your check in due apparently to a lack of managers at this time. It is correct that we have a quite consequent amount of students from local hotel schools. As an international hotel chain, we do care about our community and we are much involved in developing new talents with an experience in hotel operation that will offer them hopefully a better future as many new hotels will open soon in Lombok thanks to the government project to develop hospitality industry in our lovely island.

Regarding your food experience, we are sorry again if it was not at your taste, our new Executive chef has just reviewed the “Ayam Taliwang” recipe and he will need to refresh the chef team to ensure consistent quality.
Once again, many thanks for your inputs and hopefully you will visit Lombok again and give us another opportunity to better serve you.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Great resort with great staff! Really like the idea of the staff bringing around fresh fruits to offer to guests at the beach or pool area. Surely will return to this hotel for my next trip to Senggigi area.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yudi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review, June 4, 2013
Dear guest,

We are thankful to you to share a bit of your experience with us through Tripadvisor.

We are delighted to read that you have enjoyed your experience at our resort and we feel rewarded that you mention about the fruit skewers that we offer to our guests everyday in the afternoon around the pool, just a little touch that obviously caught your attention…

We will be pleased to welcome you back anytime you return to our lovely island.

Warmest regards

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Senggigi Beach Resort

Property: Sheraton Senggigi Beach Resort
Address: Jl. Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Senggigi
#7 Romantic Hotel in Senggigi
#8 Family Hotel in Senggigi
#9 Spa Hotel in Senggigi
#9 Luxury Hotel in Senggigi
#9 On the Beach Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Sheraton Senggigi Beach Resort, an idyllic tropical retreat in Lombok. Enjoy a comfortable getaway amidst plentiful sun, sand and surf. Ideally located on Senggigi Beach, the lush western coast of Lombok, the resort is just a short walking distance of the town’s shops, restaurant, bars and merely 75-minutes drive from Lombok International Airport.Feel the warmth of Sheraton at your perfect tropical escape at the Sheraton Senggigi Beach Resort. ... more   less 
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok

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