We booked a room here for work and dropped off bags in the afternoon before heading out to perform at a wedding. We were shocked upon returning to the room late that night to find the toilet, bathroom floor and carpet in the main room crawling with around 100 one inch long bull-ants. Having been bitten by these guys before and knowing how painful they are, I went straight to reception and buzzed several times, but due to the late hour, got no response.
Left with no other option, we packed up and heading on a long drive back home to Sydney. More shocking still was the owner's response the next morning - he told me I had to call Wotif as they were the booking agent. Then when I called Wotif, I discovered he had already called Wotif and told them not to credit the booking, even before he'd spoken to me! Wotif of course told me he was the only one who could authorise the refund and then he of course refused again, so as of writing this, I'm still out of pocket $170.
I spoke with the owner twice that morning, sent through photos even, first he denied there were any ants at all, then he said any "normal person" would have killed the ants and gone back to bed!
I've attached a photo so you can make your own judgement about whether you'd be able to sleep knowing those guys might be joining you in bed any minute. Frankly, it's just lucky I didn't discover them by going to the toilet in the middle of the night without turning on the light. We also took a video, just to prove this actually happened in this particular motel, you can view it at http://www.youtube.com/watch?v=gzw8RiGMlWg
Things go wrong sometimes, sure, and I wouldn't be so upset or even writing this if I had just gotten my money back and an apology. But to be treated so rudely and a refund refused even though we were unable to spend more than a few minutes in the room was just incredible. Stay here at your own risk!
- Official Description (provided by the hotel):
- The Golf View Motel is located in Sanctuary Point only 10 minutes from Jervis Bay on the beautiful south coast of New South Wales, about thirty kilometres from Nowra and a couple of hours drive from Sydney, Canberra and Batemans Bay. ... more less
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