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“Needs more Improvements” 1 of 5 bubbles
Review of United 21 Panoramic Resort, Karnala

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United 21 Panoramic Resort, Karnala
Ranked #1 of 1 Hotels in Karnala
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Needs more Improvements”
1 of 5 bubbles Reviewed May 18, 2014

I would like to share all my experience with Panoramic Resort - Karnala, been a hospitality professional and worked with several project domestic and international, my first experience with he property was unpleasant, food quality was superior and unprofessionally managed. The food was too spicy and we were with small children between 6-7 years and total of group 15 people. almost all child were empty stomach except eating dhokala and sweets.

The life guard at swimming pool was unseen where as the people were in the swimming pool were playing with tennis ball (catching) volleyball with basket ball and thy have captured complete area for swimming.

The rides were not professionally managed as they need to be major renovation (not sliding). all pool water was dirty because all are near to garden and people were walking through it. (muddy legs), which has to be stopped for proper hygiene.

7D was very good but there should be more time for the show. evening tea and coffee were served with light snacks but it was just tomato sauce (no bhaji for pav). beverages (soft drinks/water) were over priced where it is shows MRP on it but still they selling it too costly.

Over all experience I will not recommend unless they all are coming with solid renovation.

  • Stayed May 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank girishrodiyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramicResort, Manager at United 21 Panoramic Resort, Karnala, responded to this review, May 21, 2014
Dear Girish,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.

We value your business, and would like to address your concerns as quickly as possible. We assure you that we are investigating your concerns raised on Guards for There where about . We have 2 foot washers one near the pool and one near the water park to prevent the mud going in the Pool and Water Park.

We have a blend crowd from all aspects of life hence we try to match the taste in general. Will definitely rectify our food in future which can cater to your taste.
Since we have lot of Crowd in the Resort who watches the 7 D that is the Reason we have Limited Time for the show and also we have to accommodate every time in stipulated time.

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.


Thanks & Regards,

Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Vijayawada, India
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 3, 2014

Had an opportunity to spend a day. The all inclusive package saves you time and money. Fun, food and relax. Watched 7D, played water sports, my children had a lot of fun in the pool. Had complementary aam panna, fluffy, pop corn. Video games and 7D were incl. of package deal.

Room Tip: Since we'd not stayed, could not enjoy, but wooden cottages are also there to relax in winters w...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rkpyda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 15, 2014

you will enjoy the One day picnic offered by the Resort. Do book it online for better discount. the 7D video, games, lunch and the water rides are very good. large place with big swimming pools makes it worthy.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank prantiks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed March 18, 2014

We stayed at this hotel a few days ago and selected the 'Deluxe Suite'. What the hotel doesn't tell customers is that these rooms are all based on what look like modified shipping containers (slightly wider than standard containers though). The metal structure means that even with an air conditioner, the room gets extremely hot and stuffy. While everything was neat and clean, the overall impression is of cheap and flimsy construction.

Our stay was part of a package deal which included food and entry to the attached water park. The dinner was terrible with over-spiced dishes. However, the breakfast the next day was OK. The water park might interest some, but personally didn't attract us.

Overall, this was one of the worst hotel stays I've ever had and regret every paisa of the money we spent there.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
4 Thank Vivek T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panoramicresort, General Manager at United 21 Panoramic Resort, Karnala, responded to this review, March 24, 2014
Dear Vivek,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.

We value your business, and would like to address your concerns as quickly as possible. We assure you that we are investigating your concerns raised on rooms part and are rectifying on the same .

We have a blend crowd from all aspects of life hence we try to match the taste in general. Will definitely rectify our food in future which can cater to your taste.

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Thank you.

Yours sincerely,


General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Karnala hotels

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 26, 2014

location is very good for weekend picnic,. rooms maintain very well, hotel staff also very much supportive so next time visit again in same hotel only. Hotel location is also good. At the end I can say we enjoy the food, location, service & atmosphere.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kapil_trvdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panoramicresort, General Manager at United 21 Panoramic Resort, Karnala, responded to this review, February 26, 2014
Dear Mr. Kapil,
Greetings from Panoramic Resort!!!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Panoramic Resort it has been a pleasure taking care of you.
I am pleased to know that you were satisfied with our services and facilities during your stay.

At Panoramic Resort, it is our constant endeavor to provide you with high standards of personalized service and efficiency. The growth we’ve experienced over the years is because of customers like you, who faithfully support our business.
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

I look forward to meeting you during your next visit to Panoramic Resort and would be delighted to assist you with any requirements.

Yours sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed February 21, 2014

Good place of you want to go out of noisy city life and spend some time with friends...Not in terms of water rides or awesome food... But in terms of near nature feeling and pool side party with campfire....My overall experience is average, waterfront was dirty so can't enjoyed the rides...also during day time it was filled with school kids....I only enjoyed evening pool side party till 1 o'clock in night....there was lot of peace & enjoyment with friends without any external interference....Food was ok…Staff was helpful…

Adventure activities like river crossing above swimming pool & bungee jumping from coconut tree was fun...

Room Tip: Plan a night stay & pool side party to get value for your money...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SamOnATrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed February 10, 2014

Horrible place to spend a well deserved weekend. The crowd is horrible, the food is even worse and the staff is least helpful. The place is poorly managed. The food is very bad indeed. Our morning breakfast had slimy Upma and Poha that had hair !

The rooms are steel boxers or trailers that you can view below highway constructions! The management refused to co-operate throughout our trip. The room service too was very bad.

The pools are a puddle of dirt, grime and other substances you dont want to ever set foot in. The changing rooms are very unhygenic. Don't even get me started on the restrooms. YUCKKKK.

Sit at home instead of visiting this place. A dip in the gutter would be more hygenic than diving in their so called swimming pools. PLEASE AVOID AT ALL COSTS !

  • Stayed February 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank barracuda939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panoramicresort, Manager at United 21 Panoramic Resort, Karnala, responded to this review, February 12, 2014
Dear Sir / Madam,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.

We value your business, and would like to address your concerns as quickly as possible. We assure you that we are investigating your concerns raised on Staff, Swimming pool, Washrooms and will rectify the same.

Please note that we had served breakfast as Upma ,Poha , MisalPav& Egg Bhurji for One Day Picnic Guests not only two items as mentioned .

On Sunday, the day of your visit we had 2200 ++ crowd, hence the swimming pool and water park usage by our esteemed guests were more. Though the filtration is continuously on, the water of swimming pool gets dense at times.

We have a blend crowd from all aspects of life hence we try to match the taste in general. Will definitely rectify our food in future which can cater to your taste.

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Thank you.
Yours sincerely,

Team Panoramic Resort
Karnala,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about United 21 Panoramic Resort, Karnala

Property: United 21 Panoramic Resort, Karnala
Address: Mumbai - Goa Road, Near Karnala Bird Sanctuary | Taluka Panvel, Karnala 410221, India
Location: India > Maharashtra > Karnala
Amenities:
Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Karnala
Price Range (Based on Average Rates): $
Hotel Class:3 star — United 21 Panoramic Resort, Karnala 3*
Number of rooms: 62
Official Description (provided by the hotel):
Panoramic Resort Karnala, Navi Mumbai, is nestled amidst lush green landscapes. Wake up to the sound of chirping birds and sunrise with this contemporary accommodation. The waterpark is very popular with holiday seekers and is a perfect destination for a day picnic and get together with near and dear ones. Enjoy thrilling water sports, 7D theatre and activities such as free fall and Commando bridge. The multi- cuisine restaurant and bar serves delicious treats and drinks from across the world for a filling experience. ... more   less 
Reservation Options:
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Also Known As:
Panoramic Hotel Karnala

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