This was a family wedding of a much loved nephew and hence the issues were all the more annoying and upsetting. The building is very quaint and charming and the rooms too if you go for shabby chic. The breakfast was also good. Our room was quite large but the price was extortionate for the quality of the amenities.
The underwear from the previous resident in a cupboard in the room was not welcome and the lack of a genuine apology was poor. A passing and mumbling sorry was not adequate.
The total disregard for the food allergies of a couple of guests was appalling and the reaction and disregard of the only available manager type person was shocking. Don't you realise that food allergies can be serious?! Notification had been provided months in advance and when this was said my son was even told he was wrong. We have the evidence of this notification. One server assured my daughter in law to be that there was no cream whilst a second actually checked and then confirmed there was. I had to point out on 4 occasions that my meal needed to be gluten free and only one waitress actually took any note and went to check after I had been provided with a starter that was not gluten free - fortunately I hadn't eaten it.
This could be so much better.
- Official Description (provided by the hotel):
- Craigsanquhar Hotel is a Scottish country house located 6 miles from St. Andrews in the rolling countryside of Fife. The Hotel is situated within 36 acres of gardens and woodland. Nathaniel's Restuarant & Bar has recently opened at Craigsanquhar with the goal of bringing "Scotland's Larder" to the table. Craigsanquhar also offers extensive catering facilities for weddings, receptions, and special occasions. ... more less
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- Also Known As:
- Craigsanquhar House Hotel Craigsanquhar
- Craigsanquhar Hotel Cupar
- Craigsanquhar House Hotel Scotland