We are a family of 9 (8 adults + 1 toddler) and booked 3d2n with EPR. We got terrace rooms (sea view) which have queen size beds. Partly enjoyed the stay, but there were so many mishaps that took place which ruined a supposedly-perfect vacation.
Location and ambience-wise, it is indeed a good resort for vacation, just as long as you are willing to spend a LOT of money on food (expect Makati-priced average-tasting food; ala carte dishes good for 1; buffet is also average).
It could have been a perfect family vacation if not for the MANY MISHAPS that happened during our stay - and OVER-PRICED FOOD with 10% service charge on top of EVERYTHING (food & drinks).
My family agreed NOT to return to this resort anymore. There are hundreds of resorts in Batangas which can provide better food and equally good accomodations - that are better value for your money.
- love the room/bathroom interiors
- Terrace veranda gives a breath-taking view of the sea
- 2 fairly big swimming pools that are very accessible
- night swimming in the pools
- there's a slide connecting the upper pool (kiddie pool) to the adults pool (lower deck)
- good view of the sea from the dining area
- staff very courteous
- LCD TV + cable TV (but few channels only)
- free wifi connectivity reaches room (although signal is a bit low)
- Sepoc Island is the highlight of our trip.
- Marine/salt water pool is very unique
- Housekeeping staff works fast (they deliver requested items [ie. extra towels, floor rug, pillow cases, etc] within 5-10 mins)
- kids below 4 yrs old eat for free (buffet)
- REALLY EXPENSIVE FOOD & DRINKS!
- ~ 400 php buffet (350 + 10% SC) - same price whether it's breakfast, lunch, or dinner -- is over-priced. For lunch/dinner, buffet spread consists of soup, rice, fruits, 1 veggie dish, a noodle dish, and about 3 main courses only (usually fish + pork + chicken). Same price is TOO EXPENSIVE for breakfast buffet.
- 10% service charge on top of all food and drinks - even if you consumed something from your room's mini-bar!! Ridiculous!
- Staff not trained on Crisis Mgt (more details below)
- Brownouts on our first day - from afternoon and dinner time!
- Very dirty/murky (brownish) water from both tap faucet and shower for more than 6 hours (starting late afternoon) during our 2nd day! We were not able to brush our teeth, take bath, or even wash our hands!!
- No water on early morning (5pm to about 7am) one day
- Safe/vault box in both rooms we booked are not working (no battery)
- no hair dryer/blower in room
- Cable TV losing signal every 5 minutes (satellite reception choppy)
HIGHLIGHT OF THE TRIP >> Sepoc Island
- We booked a boat trip to Sepoc Island on our 2nd day. Arrived there around 10am and left before 4pm. It was really very relaxing there! Don't expect fine powdery sand - this is not Boracay. The beach is very light brown and white - full or broken corals (not sharp - but I suggest you wear aqua shoes) and stones.
Explore the island! Take the small path behind the dining hall, which leads to the back of the island and the long bamboo stilt path/bridge where you can jump right off to dive or do some fishing. It's a beautiful spot to take pictures!
You can also gather palm-sized black volcanic rocks (look for flat round ones) to take home! These can be used for stone massage or for exfoliation during bath time!
Then snooze off after lunch in any of the hammocks in the dining area.
WORST EXPERIENCE DURING THE TRIP >> Brownout during dinner!!
During dinner on our first night, we arrived in the dining area shortly before 8pm and placed our orders (ala carte) seeing that buffer spread was not to our liking. Brownout suddenly hit around 8:20 PM. 10 mins after when electricity still has not resumed, we asked the staff why generator has not yet been activated. They say that they're waiting for a call etc etc. By 8:30, family was already starving so we called the staff again. We asked them if they can start serving the food already since they should still be able to cook even w/o electricity.
Well basically the entire staff was not trained in crisis mgt. Given that this is considered an expensive resort, we were expecting the manager to have already approached the guests to apologize 5 minutes into the brownout. 10-15 minutes into the brownout, they should have already be giving complimentary food and drinks, and not let their guests starve.
We called the staff around 8:40 - they asked us to wait! VERY UNACCEPTABLE! We asked them - until what time will you ask us to wait?? We asked to speak to the manager - but they said that the manager - an Australian - was out on vacation. Great.
Electricity came back at 9pm. Within 3-5 minutes, the staff brought out ALL THE FOOD we ordered. Apparently already cooked during the brownout. Go figure. They have us free iced teas and fruits to compensate (which my family accepted but of course, not enough to make everyone happy after being hungry for an hour). I hope that they learn from this incident.
- If you plan to go to Sepoc Island, make sure you order your lunch at least 1 hour prior to your boat trip; place your orders on the waiter who is assisting you during breakfast. You will actually be bringing along the food with you to the island, and the staff there will grill it for you.
**Note that the "packed lunch/food" is EVEN MORE EXPENSIVE.
- Bring aqua socks/shoes and snorkel gear if you're going to Sepoc Island.
- Bring crackers/bread to feed fishes in Sepoc Island.
- Food service (if you order ala carte) in the restaurant is slow, hence if you don't have the patience to wait, opt for buffet. Or just bring your laptop/ipad/itouch along to keep you busy.
- Of all their buffet spreads, breakfast is the best.
- We noticed that they sometimes reheat lunch buffet leftovers and include them in the dinner buffet spread. We saw grilled tanigue served during lunch (sliced like steak), then come dinner, we saw grilled tanigue again - now chopped into fillet-size. Then you have chopsuey during lunch and dinner.
- If having pizza for snack, don't order New York - Greenwhich pizza tastes a whole LOT better, if you get what I mean. Better order the pepperoni & cheese pizza - which is good.
- You can bring your water jugs along to the resto and have them refill it with distilled water for you, to bring back to your room.
- Make sure you eat your fill during dinner. There is no food (resto closed) and drinks (bar closed too) after 9pm.
- If you're going during peak season, make sure to borrow beach towels when you arrive. Then just return them on your last day. They tend to run out of beach towels. Or, just bring your own.
- All food and drinks have additional 10% service charge - even buffet and mini-bar (yes that's right - ridiculous isn't it???). So don't be shy to ask help from your assigned waiter.
- For fishing hobbyists, bring you fishing gear along. Don't forget to bring your own bait too.
- Official Description (provided by the hotel):
- Eagle Point Batangas Beach Resort and Hotel, a nature's wonderland situated in Anilao Batangas Philippines, offers a luxurious and yet affordable getaway for couples, family, and groups; a favorite destination of scuba divers from around the world. The resort owns part of Maricaban Island, popularly known as Sepoc Beach Center with longest sandy shore in the area of Anilao Batangas. This place is also famous for company outing and team building venues which is 15 to 20 minutes boat ride from the main resort. This Batangas beach resort is also famous being a dive resort in Anilao Batangas which is in the middle of a network of 30 Anilao dive spots, bursting with underwater life and blessed with clear visibility. Scuba Diving in the Philippines is possible throughout the year particluarly in Anilao Batangas ... more less
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- Also Known As:
- Eagle Point Hotel Mabini
- Eagle Point Resort Batangas/Mabini, Philippines