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“A ruined vacation in a supposedly beautiful resort”
Review of Eagle Point Resort

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Eagle Point Resort
Ranked #1 of 7 Hotels in Mabini
Manila
Level 5 Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“A ruined vacation in a supposedly beautiful resort”
Reviewed April 25, 2011

We are a family of 9 (8 adults + 1 toddler) and booked 3d2n with EPR. We got terrace rooms (sea view) which have queen size beds. Partly enjoyed the stay, but there were so many mishaps that took place which ruined a supposedly-perfect vacation.

Location and ambience-wise, it is indeed a good resort for vacation, just as long as you are willing to spend a LOT of money on food (expect Makati-priced average-tasting food; ala carte dishes good for 1; buffet is also average).

It could have been a perfect family vacation if not for the MANY MISHAPS that happened during our stay - and OVER-PRICED FOOD with 10% service charge on top of EVERYTHING (food & drinks).

My family agreed NOT to return to this resort anymore. There are hundreds of resorts in Batangas which can provide better food and equally good accomodations - that are better value for your money.

================================
GOOD POINTS:

- love the room/bathroom interiors
- Terrace veranda gives a breath-taking view of the sea
- 2 fairly big swimming pools that are very accessible
- night swimming in the pools
- there's a slide connecting the upper pool (kiddie pool) to the adults pool (lower deck)
- good view of the sea from the dining area
- staff very courteous
- LCD TV + cable TV (but few channels only)
- free wifi connectivity reaches room (although signal is a bit low)
- Sepoc Island is the highlight of our trip.
- Marine/salt water pool is very unique
- Housekeeping staff works fast (they deliver requested items [ie. extra towels, floor rug, pillow cases, etc] within 5-10 mins)
- kids below 4 yrs old eat for free (buffet)

================================

COMPLAINTS:

- REALLY EXPENSIVE FOOD & DRINKS!
- ~ 400 php buffet (350 + 10% SC) - same price whether it's breakfast, lunch, or dinner -- is over-priced. For lunch/dinner, buffet spread consists of soup, rice, fruits, 1 veggie dish, a noodle dish, and about 3 main courses only (usually fish + pork + chicken). Same price is TOO EXPENSIVE for breakfast buffet.
- 10% service charge on top of all food and drinks - even if you consumed something from your room's mini-bar!! Ridiculous!
- Staff not trained on Crisis Mgt (more details below)
- Brownouts on our first day - from afternoon and dinner time!
- Very dirty/murky (brownish) water from both tap faucet and shower for more than 6 hours (starting late afternoon) during our 2nd day! We were not able to brush our teeth, take bath, or even wash our hands!!
- No water on early morning (5pm to about 7am) one day
- Safe/vault box in both rooms we booked are not working (no battery)
- no hair dryer/blower in room
- Cable TV losing signal every 5 minutes (satellite reception choppy)

================================

HIGHLIGHT OF THE TRIP >> Sepoc Island

- We booked a boat trip to Sepoc Island on our 2nd day. Arrived there around 10am and left before 4pm. It was really very relaxing there! Don't expect fine powdery sand - this is not Boracay. The beach is very light brown and white - full or broken corals (not sharp - but I suggest you wear aqua shoes) and stones.

Explore the island! Take the small path behind the dining hall, which leads to the back of the island and the long bamboo stilt path/bridge where you can jump right off to dive or do some fishing. It's a beautiful spot to take pictures!

You can also gather palm-sized black volcanic rocks (look for flat round ones) to take home! These can be used for stone massage or for exfoliation during bath time!

Then snooze off after lunch in any of the hammocks in the dining area.

================================

WORST EXPERIENCE DURING THE TRIP >> Brownout during dinner!!

During dinner on our first night, we arrived in the dining area shortly before 8pm and placed our orders (ala carte) seeing that buffer spread was not to our liking. Brownout suddenly hit around 8:20 PM. 10 mins after when electricity still has not resumed, we asked the staff why generator has not yet been activated. They say that they're waiting for a call etc etc. By 8:30, family was already starving so we called the staff again. We asked them if they can start serving the food already since they should still be able to cook even w/o electricity.

Well basically the entire staff was not trained in crisis mgt. Given that this is considered an expensive resort, we were expecting the manager to have already approached the guests to apologize 5 minutes into the brownout. 10-15 minutes into the brownout, they should have already be giving complimentary food and drinks, and not let their guests starve.

We called the staff around 8:40 - they asked us to wait! VERY UNACCEPTABLE! We asked them - until what time will you ask us to wait?? We asked to speak to the manager - but they said that the manager - an Australian - was out on vacation. Great.

Electricity came back at 9pm. Within 3-5 minutes, the staff brought out ALL THE FOOD we ordered. Apparently already cooked during the brownout. Go figure. They have us free iced teas and fruits to compensate (which my family accepted but of course, not enough to make everyone happy after being hungry for an hour). I hope that they learn from this incident.

================================
TIPS:

- If you plan to go to Sepoc Island, make sure you order your lunch at least 1 hour prior to your boat trip; place your orders on the waiter who is assisting you during breakfast. You will actually be bringing along the food with you to the island, and the staff there will grill it for you.

**Note that the "packed lunch/food" is EVEN MORE EXPENSIVE.

- Bring aqua socks/shoes and snorkel gear if you're going to Sepoc Island.

- Bring crackers/bread to feed fishes in Sepoc Island.

- Food service (if you order ala carte) in the restaurant is slow, hence if you don't have the patience to wait, opt for buffet. Or just bring your laptop/ipad/itouch along to keep you busy.

- Of all their buffet spreads, breakfast is the best.

- We noticed that they sometimes reheat lunch buffet leftovers and include them in the dinner buffet spread. We saw grilled tanigue served during lunch (sliced like steak), then come dinner, we saw grilled tanigue again - now chopped into fillet-size. Then you have chopsuey during lunch and dinner.

- If having pizza for snack, don't order New York - Greenwhich pizza tastes a whole LOT better, if you get what I mean. Better order the pepperoni & cheese pizza - which is good.

- You can bring your water jugs along to the resto and have them refill it with distilled water for you, to bring back to your room.

- Make sure you eat your fill during dinner. There is no food (resto closed) and drinks (bar closed too) after 9pm.

- If you're going during peak season, make sure to borrow beach towels when you arrive. Then just return them on your last day. They tend to run out of beach towels. Or, just bring your own.

- All food and drinks have additional 10% service charge - even buffet and mini-bar (yes that's right - ridiculous isn't it???). So don't be shy to ask help from your assigned waiter.

- For fishing hobbyists, bring you fishing gear along. Don't forget to bring your own bait too.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vanilla-ivory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Manila, Philippines
1 review
Reviewed April 23, 2011

This is my second time at EPR, the 1st time was way back 1997 in a teambuilding activity with my officemates and all of us had a great time. I promised my self that I'll be back here someday. Anyway, after so many years and a lot of local and international travels, I was able to convince my extended family to try spending a 3 day vacation here. So we went and boy! everybody had so much fun,fun,fun!!! Although there was no beach in the resort, the 2 level swimming pools, the food the ambiance and the scenery provided enough distraction on our 1st day, on our 2nd day we went to Sepoc beach, which is a paradise to beach lovers like me. The water is crystal clear and there's just a very mild wave. Their service is impeccable! 2 thumbs up, We will definitely be back here again and again

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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jing914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
france
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2011

Leaving at 6am, we arrived the hotel at 10am, we took the Tagaytay route so it took more time to travel given the winding roads.

The resort is actually built at the foot of the mountain hence you can immediately reach the sea. Parking space is provided however a shuttle service is needed and is provided by the resort. Welcome beverage is provided upon arrival.

We stayed for a night in two of their terrace hotel rooms. The rooms seem new (the hotel finished construction in 2010 as far as we know), however it appears that these were not frequently cleaned as there are spiders and large cockroaches at night. The shower sprinkler in our bathroom was broken hence the water coming out from the sprinkler is so little that you have to take twice the time to finish bathing. We didn't bother switching rooms since the hotel is fully booked during holy week hence it would be difficult to find an empty room and besides we're only staying for one night. The rooms also had a weird smell most probably because these were not well-ventilated during guest check-outs. We experienced power failure twice between the period of 8pm to 11pm, good thing the hotel has its own power generator.

Breakfast, lunch, and dinner was all buffet during holy week and food is average.

In terms of resort facilities and amenities, the resort has a kiddie pool, a pool slide, a game center (billiards/tennis court/pingpong table), small aviary, its own beach island, and an adult pool (4ft). The resort also has a saltwater pool with baby sharks and lapu lapu swimming inside.

To get to the Sepoc beach island, the resort has boats for 8 pax at a price of Php 1800/boat for roundtrip. Sepoc beach is very clean and good for snorkeling.

SAFETY, however, is an issue for this resort, since there are no lifeguards. At the same time, the staircases found at the boat docking stations, terrace hotels, pool area do not have hand rails making it very prone to accidents, especially given that these stairs are made with large uneven rocks cemented together and not flat concrete (in fact one of our companions slipped and hit his jaw on one of the steps upon disembarking from the boat (coming home from Sepoc trip) because it was very wet and slippery and there was NO hand rail.

We already informed the reception about this problem and hopefully the management will act immediately for the safety of all guests.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank optim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turkey / UK
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 6, 2011

Prior to arrival we phoned to ask if they could print Agoda voucher and were told "No problem"
On arrival we were checked in to cheaper room than we had paid for. I queried this and was told it was the correct.room. I used my laptop to show them that I had paid for a superior room and was then told that no superior rooms were available and Agoda were at fault for selling premium room.
I asked to speak to manager and after a lengthy delay the receptionist informed me a superior room had been found.
Moved room and was initially very happy.
On our first use of the bathroom we discovered that the toilet was partially blocked . We immediately reported this to reception, and continued to regularly report it for the next 36 hours.It was still not repaired when we left.
The highlight of our first night was the noise from the adjacent room with constant comings and goings from noisy visitors,
I complained the next day and was told our neighbors were checking out that morning and thanked for my patience.
My partner's breakfast pancakes were undercooked,her bacon burnt .
On a positive note service from restaurant staff was a little muddled but very friendly.
The main entertainment for the day was the noise from a corporate outing who had taken over the hotel.
The sound of clapping and chanting the names of those who had reached sales targets provided soothing background noise for poolside sunbathing.
Complaints were met with friendly indifference so we decided to check out a day early.
The prepaid room rate was not refundable but I couldn't be bothered to complain any more.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jonturkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Manila, Philippines
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 30, 2011

It was another conference and we decided to try this resort based on feedback from others who had been to this place. Going to Mabini, Batangas from Manila may not be a breeze but once you get inside the resort, all your strain and fatigue will be wiped out by the thrilling view of the sea. The resort itself can only be accessible by smaller vehicles because of the steep and narrow road leading to the venue.

This is a diving resort so don't expect the sea to be conducive for swimming. However, there are several pools where you can wade and play by the waters. They offer a side trip to a nearby island and this is another reason why your stay here may be considered worthwhile. The food is great and lavishly served and the staff are courteous and very accommodating. The resort is replete with amenities for a conference or seminar which is the purpose of our stay. Nightlife at the main core is cozy if you may want to wine and dine in a warmly lit environment. The villa rooms where we stayed are clean and provided with everything you might need to be comfy aside from boasting with a spectacular sea view where you can even see passing ships from a distant.

I have been to several out of town conference venues but thus far, this place is one of the best in terms of venue, food and accommodation. It would be fun going back here with some friends and family for an easy and laid back weekend stay.

  • Stayed June 2010, traveled on business
    • Value
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Helpful?
1 Thank NikTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 21, 2011

Stayed for 5 nights in January 2011. Staff were very friendly. Had an ocean view room with large balcony. Room had modern fixtures, flat screen tv and 2 queen beds.

The snorkeling is excellent right in front of the resort. Swimming with the sharks was also fun in the salt water pool. Our group took a day trip to the island, where we had lunch, snorkeled and hung out.

The resort is fairly isolated, it's not easy to get anywhere else once you're there. Thankfully the food was quite good and the atmosphere relaxing.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WadeHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asia
Level 6 Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
Reviewed January 2, 2011

I've been to Eagle Point Resort several times already but it was my first time to bring along the whole clan to celebrate New Year in Batangas. All I can say that Eagle Point still is the best Batangas destination for me. I've been to different resorts in Batangas (Bauan, Mabini, San Juan, Lian.....). I've tried resorts from the new and trendy down to the cheap and crappy. Still, Eagle Point remains my favorite. It is not a five star resort but you get more value for your money here than anywhere else. It's not too expensive leaving you wondering if what you really paid for was worth it. We stayed in the hotel rooms (loft and the non-view). The loft was at 6,800Php a night inclusive of breakfast for 4. The non-view rooms were at 3,200Php a night with breakfast for 2. The rooms are newly renovated. The loft room will comfortable sleep 5-7 people. A queen and a double bed on the ground level and another queen bed at the loft. They put in a chiller at the loft room and the room now has 2 TVs ( One on each level). The non view rooms were basic yet clean and spacious enough. No chillers here (yet?). The food is pricey for the average Filipino (Be prepared to dish out Php300-600 per person for main meals and 200Php to 500Php for in-between meals) yet I would say that this resort serves the best food of all the Batangas resorts I've been to. Servings are generous so sharing is possible if you are not a big eater. We had a blast watching with the little fireworks show . I'm not really sure though if a guest brought it all along with them or if resort management set it up. At around 11.30 pm, the resort served complementary canapes and wine.

***TIPS***
If you are a beach person, especially if you are into diving and snorkeling, you will surely enjoy this resort. If you are looking for a place to enjoy the insides of your hotel room then you'll be wasting your time and money here.

I would say that a three day/two night stay is best. When you arrive, enjoy the pool, swim with the sharks in their salt water pool, or do some snorkeling around the resort. On the second day, head out to their private island (Sepoc Beach). You will need to inform the resort that you plan to go to Sepoc the day you arrive so they can make arrangements for your boat ride and your lunch. Boat ride is at P1,800.00 good for 8 persons. Sepoc Island has rough white sand with a lot of sharp dead corals. Very important that you have aqua shoes. Be sure to bring goggles or diving masks to be able to see the fish. Head back by 3:00PM so you won't experience rough waters. Do a little karaoke after dinner.... Have a good breakfast the next day with Batangas barako coffee (best in the Philippines!). Relax by the pool, play at the game room, or if you can still squeeze it in before you leave, do a guided tour in an ATV.

Service was impeccable. The resort will allow early check in (as long as your room is ready) and late check out. The only thing I didn't like: the resort management is now strict about bringing food and drinks in. I would understand about bringing in cooked food but the resort should give more consideration about bringing in chips, snacks, cookies, and some drinks.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ditz_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eagle Point Resort

Property: Eagle Point Resort
Address: Barrio Bagalangit, Anilao, Mabini | Batangas, Philippines, Mabini, Luzon 4202, Philippines
Location: Philippines > Luzon > Calabarzon Region > Batangas Province > Mabini
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Mabini
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eagle Point Resort 3*
Number of rooms: 90
Official Description (provided by the hotel):
Eagle Point Batangas Beach Resort and Hotel, a nature's wonderland situated in Anilao Batangas Philippines, offers a luxurious and yet affordable getaway for couples, family, and groups; a favorite destination of scuba divers from around the world. The resort owns part of Maricaban Island, popularly known as Sepoc Beach Center with longest sandy shore in the area of Anilao Batangas. This place is also famous for company outing and team building venues which is 15 to 20 minutes boat ride from the main resort. This Batangas beach resort is also famous being a dive resort in Anilao Batangas which is in the middle of a network of 30 Anilao dive spots, bursting with underwater life and blessed with clear visibility. Scuba Diving in the Philippines is possible throughout the year particluarly in Anilao Batangas ... more   less 
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Also Known As:
Eagle Point Hotel Mabini
Eagle Point Resort Batangas/Mabini, Philippines

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