Prior to arrival we phoned to ask if they could print Agoda voucher and were told "No problem"
On arrival we were checked in to cheaper room than we had paid for. I queried this and was told it was the correct.room. I used my laptop to show them that I had paid for a superior room and was then told that no superior rooms were available and Agoda were at fault for selling premium room.
I asked to speak to manager and after a lengthy delay the receptionist informed me a superior room had been found.
Moved room and was initially very happy.
On our first use of the bathroom we discovered that the toilet was partially blocked . We immediately reported this to reception, and continued to regularly report it for the next 36 hours.It was still not repaired when we left.
The highlight of our first night was the noise from the adjacent room with constant comings and goings from noisy visitors,
I complained the next day and was told our neighbors were checking out that morning and thanked for my patience.
My partner's breakfast pancakes were undercooked,her bacon burnt .
On a positive note service from restaurant staff was a little muddled but very friendly.
The main entertainment for the day was the noise from a corporate outing who had taken over the hotel.
The sound of clapping and chanting the names of those who had reached sales targets provided soothing background noise for poolside sunbathing.
Complaints were met with friendly indifference so we decided to check out a day early.
The prepaid room rate was not refundable but I couldn't be bothered to complain any more.
- Official Description (provided by the hotel):
- Eagle Point Batangas Beach Resort and Hotel, a nature's wonderland situated in Anilao Batangas Philippines, offers a luxurious and yet affordable getaway for couples, family, and groups; a favorite destination of scuba divers from around the world. The resort owns part of Maricaban Island, popularly known as Sepoc Beach Center with longest sandy shore in the area of Anilao Batangas. This place is also famous for company outing and team building venues which is 15 to 20 minutes boat ride from the main resort. This Batangas beach resort is also famous being a dive resort in Anilao Batangas which is in the middle of a network of 30 Anilao dive spots, bursting with underwater life and blessed with clear visibility. Scuba Diving in the Philippines is possible throughout the year particluarly in Anilao Batangas ... more less
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- Also Known As:
- Eagle Point Hotel Mabini
- Eagle Point Resort Batangas/Mabini, Philippines