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Camino Real Tikal
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Reviews (401)
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All reviewslake petenbeautiful hotelsunset cruisefree sunsetboat tourpool and jacuzziroom was largegrounds are beautifulnational parkturtle feedingisolated hotelvisited this hotelfeed the fisha great place to staynice balconyair conditionednight stay
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Reviewed January 18, 2012

I went 3 days with my 4 year old son driving from Guatemala City to visit the ruins of Tikal. I decided to stay at this hotel since it is near to the park and is located at the border of Peten-Itza. Indeed we had an old fashioned room with a TV with just 6 channels. Some pieces of wall at the bathroom were broken. Despite these drawbacks, we enjoyed an amazing and peaceful experience with: boat tour at the lake to watch sunset; great view from the bedroom; playing at the jacuzzi; swiming at the pool; getting our feet into the water at the beach. My son and I had very good days at the hotel. But I must insist that the best was the food! Either at the restaurant or with room service, either breakfast or lunch or diner, it was so good! Let's not forget the beautiful ruins of Tikal.....

  • Stayed: December 2011, traveled with family
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Thank Ansam83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Camino Real Tikal, responded to this reviewResponded June 13, 2012

Dear Guest!!

Thank you for taking the time of writing this nice review of our hotel.
It always for us very pleasant to receive such comments which help us to keep our high service standard.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2012

We stayed at this hotel on a visit to the area to see the Tikal ruins. The hotel is, by many people's accounts (people on trip advisor, locals, and people I met travelling), the best hotel in the area. Having said that, it is a bit outdated, as far as the rooms and bathrooms go. Despite it being outdated, I would still guess, that it is the best in the area. The hotel has a beautiful location on the lake and it is decent and clean, but not a 4-5 star. It used to be a Westin, but is no longer. My guess is that it wasn't able to upgrade/update the rooms enough to maintain the necessary Westin standard. The staff is very friendly and helpful. I would definitely stay again and recommend it to others, but just felt I should be honest about it being outdated. It has what you need, but is not luxurious. There is no free wi-fi, and even when you pay to use the computer/internet in the lobby, it is super slow (keep in mind the location is remote, so maybe this is to be expected). There is a complimentary airport shuttle, which is a huge plus, especially because the hotel is in a remote location. The hotel location is not only remote, but it is quite a ways off the main road, and no regular taxis go by. So, be sure to have any tours/transportation pre- lined up. Trying to arrange transport last minute and through the hotel is really expensive. As far as meals go, you are pretty much bound to eating at the hotel, as there is nothing else close by. The food/service are good, but of course, costs are higher than they would be if you had non-hotel places to eat. There is a complimentary Mayan Sauna, which you should try. Also a sunset boat trip on the lake, in the evenings. Take advantage of these perks if you can. One negative experience we had was that our luggage (plus other guests luggage) did not arrive with our flight, and the airline sent it on a flight a few ours later. Yes, this was the airline's fault, and not the hotel's, but the hotel refused to let the shuttle driver go back to get our luggage for us. The airline did eventually get our luggage sent to the hotel. But the experience reflected badly that the hotel was blatantly unwilling to help their newly arrived guests. It may have cost a little more in time and gas, but they should have at least made the effort to make sure their guests were taken care of. They could have settled with the airline later, instead of making us try to figure out how to get our luggage out to this remote location.

Room Tip: Ask for 2nd floor room, so you can have a balcony to enjoy the view of the lake.
  • Stayed: December 2011, traveled with friends
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1  Thank mogo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Camino Real Tikal, responded to this reviewResponded June 13, 2012

Dear Guest,

Thank you for taking the time of writing this review of our hotel.
It always for us very pleasant to receive such comments which help us to get better every day, we are sorry for the inconvenient you had in your visit, this comment will help us to give our guest a high service in each of their visits.

I will take the liberty to share your comment in order to get better.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2011

Good hotel. Liked our stay. 2 nights as part of our tour in Guatemala. Buffet for diner and breakfast. Good choice and good quality food. Friendly faces all around. Nice location at the lake. From here we visited Tikal and Yaxha. Both absolutely worthwhile.

  • Stayed: November 2011, traveled with family
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1  Thank francois d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2011

Good service.Friendly and helpful staff. Food was good but prices were somewhat high since there is nowhere else you can eat. The hotel is rather remote. Nice rooms all with great balconies facing the lake but not much to see as lots of trees in the way.Nice view from the main outside dining room. We arranged a trip with 3 other couples into Flores for dinner one night and it took 40 minutes to drive there. Dinner was worth it and the van driver waited for us then drove us back.If you stay here, pack up some drinks, wear your bathing suit and walk down to the lake on the walkway about 1 hour before sunset. You can go for a swim in the lake (it was warm) then sit in a thatched roof platform and watch the sun go down over the lake. Very nice and peacefull. Hotel has a nice pool, a hot tub and a gym.

Room Tip: Ask for a room on the second floor, better view.
  • Stayed: March 2011, traveled with friends
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1  Thank coldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

Went on a small group tour and stayed here 3 nights. It's well located if you are going to all the ruins in the area which we did, Ciebal, Yaxha and Tikal. It's around and across Lake Peten from Flores. The hotel has all rooms facing the Lake and it's beautiful at Sunset and when we were there we had a magnificent, stunning, breath taking electrical storm across the lake. The restaurant is attractive overlooking the lake, food is average, and the breakfasts were good. Nice swimming pool, no music or entertainment.

  • Stayed: March 2011, traveled with friends
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3  Thank chi-art
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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