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“Ok hotel but you are better off staying in Flores if you can”

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Mayaland Plaza Hotel
Ranked #3 of 6 Hotels in Santa Elena
ottawa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ok hotel but you are better off staying in Flores if you can”
Reviewed January 7, 2013

Unfortunately, this was a very busy time of the year with the holidays and the end of the Mayan calendar so all the hotels we contacted on Flores island were fully booked.

The location is good if you have to stay in Santa Elena. It is close to the causeway and within walking distance to Flores. However, Santa Elena doesn't have a lot to offer and you can find a lot more charming, waterfront hotels on Flores island for the same price.

The reception and bar/dinning area are nice enough with a courtyard. But the hotel grounds, rooms and swimming pool area are outdated and in need of maintenance/upgrade. The bar played loud music so sleeping early was a bit of a problem.

The staff were Ok but not super friendly. They didn't speak much English so tried to avoid us since we don't speak Spanish.

A continental breakfast was included in the room price but we chose to "upgrade" to a full breakfast which was nothing special and overpriced in my opinion.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank sm_ottawa_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hong Kong, China
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 7, 2013

Booking over the internet provided options in terms of room types. Although we booked for two persons but requested for a three persons room we were charged for three! The second night we stayed the Mayaland Plaza Hotel gave us a discount though. We were lucky to have a room in the back as the front street side can be noisy. The limited Intercontinental breakfast was served with cold scrambled eggs and toast. We have traveled extensively and have had good experiences in both back packers hotels as well as more luxury and boutique type hotels. Given the state of the hotel (old and lack of maintenance) the service level this has been the most overpriced experience in Guatemala.

Room Tip: Request for a room in the back as the front street side can be noisy
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Allard-Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 9, 2012

Monthly plan a family vacation to Peten, I found this hotel very cozy and perfect for large groups (we were twelve adults and three children) You can feel the owners attempt to improve the hotel. In my room the water temperature was perfect, my parents were not so lucky, but it was not a big deal

My only and most sincere recommendation for the place is the quality of the coffee. Truly need better.

  • Stayed November 2012, traveled with family
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Helpful?
Thank girasolita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 31, 2012

We stayed at Mayaland Plaza hotel for three nights in July 2012. The hotel was good in every way, clean and good-sized room, friendly staff, nice central location, a nice pool-area and a better breakfast than most comparable hotels we stayed in in central america.

Room Tip: Check out how noicy the aircondition is before you plan to go to bed..
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Adeleid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wenatchee, Washington, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2012

We were so pleased with the much needed air conditioning and friendly staff that we did not focus on the unappetizing restaurant fare (from which we possibly got a case of food poisoning), ugly room, cold shower and lumpy pillows.

  • Stayed June 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Jean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 7, 2012

It all depends on what you're looking for in a place to stay. We were going for a room that was clean, comfortable and safe - and we found that here at Mayaland Plaza. Of course there are differences to the USA: the water pressure, not all the hot water in the shower that we're used to, line-dried towels; but we expect that in an out-of-the-way place. The staff was friendly. The girl that brought us to our room turned on the TV and the air conditioning for us to make sure they worked. We only stayed one night and did not use the pool, but it looked great. And they fed us breakfast before their regular hours so we could catch an early flight. No, it is not a 5-star hotel - but it's also not priced as one!

  • Stayed January 2012, traveled with family
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Helpful?
Thank Denaandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
Reviewed May 11, 2011

we stayed in this hotel with fear because we had made ​​our reservation and then saw that they had good and bad reviews, that alarmed us a bit. our experience was good we were 4 days my wife and my son, we feel comfortable, cleaning and care is good, pool is really nice and they have wi-fi, you walk a little and you find the island of flores and a mall very nice lake shore. we rented a car and the hotel has parking, the security was very friendly. thanked the staff because the agency that sold us the tickets to tikal never show up and the manager helped us solve the problem. i would return and stay at this hotel again.

  • Stayed May 2011, traveled with family
    • Value
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Helpful?
Thank jogoblirsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayaland Plaza Hotel

Property: Mayaland Plaza Hotel
Address: Ave y 4a Calle Esquina 6a, Santa Elena 17029, Guatemala
Location: Guatemala > Peten Department > Santa Elena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 6 Hotels in Santa Elena
Price Range (Based on Average Rates): $
Number of rooms: 25
Official Description (provided by the hotel):
If you are looking for a great value hotel in Santa Elena , then look no further than the Mayaland Plaza Hotel , offering a superb location and a host of dreams just waiting to be realized. The... Show morehotel places visitors in the ideal spot for visiting the ancient, geographical and cultural wonders of the area, and the hospitality team will be delighted to help tailor-make your holiday. Take a tour to Guatemala City , Belize and Chetumal, admire the ancient ruins and temples of Tikal, or experience the lush vegetation, wildlife and parrots of the forests. You will certainly feel like part of the family at this charming hotel in Santa Elena , and staff invite you to make full use of the amenities. The full-service restaurant and coffee bar serves delicious cuisine in a welcoming and friendly atmosphere. Relax around the swimming pool surrounded by the ecological area, and mingle with your fellow guests as you compare travel experiences. ... more   less 
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Also Known As:
Mayaland Plaza Hotel Guatemala/Santa Elena

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