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Reviewed November 1, 2017

Very rude owner and incredibly bad customer service. I have booked this hotel for one night only, being in a trip around Europe. Everywhere on their website or confirmation email it was stating check out at 12:00. On the check out day at 11:10 we've got a call from the lady who owns the hotel telling us that we need to leave in that moment. When we told her about the check out time advised everywhere she said that her husband forgot to change it but we need to leave as one lady was awaiting to check in and she has our room - it was a Monday morning and probably we were the only guests in that hotel, so all other rooms were empty and also the check in doesn't starts until 15:00. Probably the worst experience I in my life with a hotel.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bogdycr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2017 via mobile

My family and I treated this as a stopover on a tour of Germany. We were one group of two sets of guests out of season. Generous sized room with a balcony overlooking the gardens. Lovely food, nice bar but the star of the show was a charming and helpful owner. A lovely welcome, farewell and stay. We would recommend.

Date of stay: April 2017
Trip type: Traveled with family
Thank jade682014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2017 via mobile

What we liked:
Secluded location, lovely grounds, large rooms, breakfast
What could have been better:
Charges for wifi (although in the end they forgot to bill us for it), dogs too intrusive, staff (maybe they had a bad few days as others give them good reviews: loud private calls made at reception, not very friendly when we wanted to sit outside under the umbrella in the rain,...)

Date of stay: May 2017
Trip type: Traveled with friends
Thank DutchLassie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2017

Stayed here for several days in early July 2016. Hotel staff very helpful and pleasant. The continental breakfast buffet was tasty and plentiful. The room was in the annex on the first floor, and was a good size with fitted wardrobes, tv and en suite.
The hotel is about 1km outside Cochem with a pleasant level walk along the Mosel. Be aware that the pavement is divided for pedestrians and cyclists. From the the hotel car park there are views of the castle and the vineyards across the river.
There is a specialist upmarket restaurant on site which opened for the season after we arrived. Menu looked good but expensive.

Date of stay: July 2016
Thank pologreyhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2015

I stayed here with a colleague whist visiting a customer in nearby Kottenheim. It is also only about 20 minutes from the nurburgring and far cheaper than the hotels near the ring. The hotel is situated in a really nice spot down a tree lined drive and with great gardens and a lake at the back. We arrived late and the staff were extremely helpful and made sure that we were able to settle into our rooms and still offer us dinner. They could not have been more helpful. The rooms we were given were large with a separate living room area and balconies. It was a very enjoyable overnight stay.

Date of stay: June 2015
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank PJH67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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