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“Terrible”

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St. James's Club & Villas
Ranked #1 of 1 Hotels in Mamora Bay
Certificate of Excellence
A TripAdvisor Member
NY
18
Reviewed May 17, 2006

We were expecting something more luxurious.... this resort was run down and did not meet our standards at all! Villa we stayed in needs renovation DESPERATELY, food was awful ...this was the first vacation that I actually lost weight!

  • Stayed: March 2006
    • Value
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8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,162 - 3,168 of 3,402 reviews

Reviewed May 15, 2006

St. James Club is the worst hotel that I have ever been to!

As a group of 13 (3 families in total) we were very disappointed with our Christmas/New Year stay. We paid a significant amount of money to stay at what we thought was a 4 star resort. We found this resort to be very, very over rated.
We had taken the choice to pay for the premium room upgrade - this should have given us a beautfiul sea view from our balconies (5 rooms in total). We found our view was of a building site! In fact during our 3 week stay there was a lot of building work going on over the entire resort. Even on Christmas day!!. The main restaurant the Rainbow Garden was closed for the first week. This put a big strain on the remaining restaurants. We experienced long delays to be seated at our dining table. We were given no prior warning from our tour operator about the building work or closure of the main restaurant.

The food was bland and uninteresting. All menus seem to be on a rotation basis. Even though we had paid for the all inclusive we chose to eat out!! (It was that poor!) Try and get a drink - no chance. What exactly did we pay for?

Our bathrooms were in a disgraceful state - cracked tiles, stained baths, brown bath water, broken sink and even blocked toilets!! They couldn't have been any worse.

Many of the staff were very grumpy and unhelpful. We decided from day one to leave a tip at each meal. I don't know why we bothered their attitude just got worse.

We found many of the so called planned activities were cancelled at the last minute. So you would turn up and wait until you realised it just isn't going to happen.

I have travelled to many places and found this to be the worst I have experienced.

To sum up the St James Club is over priced, over rated in the brochures, tired and lacking in good service/food. DON'T GO!!!!!!!!

  • Stayed: December 2005
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15  Thank sparky65devon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2006

My husband, my 3 year old and myself have just returned from our trip to Antigua where we stayed for the second time at the St Jame Club. We still love this hotel and most of the people we met were actually people who keep returning to this place because they enjoy it a lot. We did not meet anyone there who did not like the hotel.
We stayed in a large nicely decorated room which was perfectly located with view on the beach. It had a large bathroom and 2 double beds. On arrival we found in our room a big plate of fresh fruit, drinks including free bottle of Rhum. The staff was friendly and always ready too help. They provided light bathrobes and more than plenty of towels. The only thing we did mind a bit is that is was very humid but that is from the weather I guess and perhaps we should have used the aircon (which was working well) more to dry the air, but anyway you get used to it...The grounds of the hotel are well maintained. The gardens are beautiful. They are many watersports (hobbie cat sailing, kayaking, waterski..) to pick up from even if you are not on an all-inclusive. Beside they have 4 swimming pools. Contrary to another reviewer,we found the paddling pool for kids- you have to look for one of the pool located in the villas area. It is next to another pool which also nice to be in with children (0.9m deep). They also have an "adult only" pool which is made of several level with small waterfalls, quite enjoyable...
We did not stay all- inclusive because we prefered to rent a car (better to book from the UK), although expensive, so that we could go the restaurants in the English Harbour area which has a very nice atmosphere. We also bought food at the english harbour small supermarket. You can request a fridge for your room on arrival so that you can store the food..
Also having our own car meant we were able to enjoy several times the Half Moon Bay (15mns drive) which has a beautiful , dreamlike beach, and English Harbour whith its wonderful yachtsand Nelson Dockyard, plenty of character.
Regarding restaurants at the hotels , we enjoyed an evening at the "coco bay" with delicious food with the special atmosphere around the pool. The food at the other nicely presented restaurants was OK although the price quality ratio was perhaps not so good.
We used the kid club a few times. The staff was very friendly and our daughter enjoyed it.
I would definetely recommend again this hotel, due to its wonderful location, extensive grounds (includes 2 beaches , tennis courts....), childfriendlyness and exclusivity. I have not seen any other hotel which match this one in Antigua. It is perhaps not the most luxurious hotel (no expensive marble) but is certainly very nice and and definetely deserve its 4 star status.

20  Thank geriLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2006

After reading some of the reports we were a little worried. Generally the resort was nice, lovely location but not the nicest beach on the island, the lagoon was very safe for our small children and they were more than happy to play in the sand, the windier beach was a little cooler but our kids didnt like the seaweed. We were staying in a Villa which was fantastic, couldnt fault the accomodation at all. Have to agree that the staff didnt seem the friendliest staff we have ever met, we just put it down to being a caribbean thing. My main problem was the food, quite hard to feed small children a relatively healthy varied diet for a week let along 2 weeks (unless you are happy with chips every day) and quite often for adults there didnt seem to be much choice. We didnt go to the expensive restaurant but there didnt seem to be much difference in the food in any of the other restaurants, just a change of location. The buffets were the best and they only had those on certain days. The kids pool was nice and seemed to attract lots of the kids.

So all in all a good resort, food let it down for us a bit, Villa accomodation fantastic. Kids Pool nice, beaches OK, but worth getting out and about a bit as there are a lot better beaches.

  • Stayed: May 2006
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12  Thank Jenkel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2006

This was far better than we ever expected stayed at the beach club not in the main hotel, and felt we had a far better room and veiws. Food was very good.Facilities on the beach club all included.
Would recommend this holiday to anyone.

  • Stayed: March 2006
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21  Thank berkhamsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
England
16
Reviewed April 29, 2006

We have just returned from St.James's club Antigua and although we had a lovely break we wanted to warn those expecting the same standards as St.Lucia that we were disappointed by comparison.

Having stayed in St.James's St Lucia at Easter 2002 & 03 we were expecting the same idyllic setting and standards. We were disappointed by the orginal room allocated, which did not match our booking or the description on the web. We were quickly moved to a better room in quieter part of the hotel. However, the happy smiling friendly staff we had seen in St.Lucia were not apparent in Antigua. This may well have been owing to the Easter break and it did seem short-staffed but my partner ended up on a mission to make the staff smile. I rather think this should be the other way round. There were one or two exceptions - the girl who ran the business centre was delightful but generally they did not seem as friendly or happy as our previous experiences.

The main pool seemed rather dirty and we did not see anyone clean it or test the water the whole time we were there and with an 11yr old we spent most days there all day!

A list of activites were published each day on the noticeboard but they did not all seem to take place. For example, Aqua Aerobics was listed each day at 10.30 am for the entire stay and it did not take place once. We were told by the activities coordinator that the cassette player was broken but there was a portable one in the gym working which easily could have been used for this. The gym had two running machines out of action the whole time and I did not see anyone attempt to fix these.

In St.Lucia the staff worked hard to create magical experiences such as Barbeques on the beach at night, live DJ party sessions by the pool in the afternoon but in St. James's Antigua they did not offer the same. Easter was particularly disappointing as absolutely nothing was laid on for the children - in St.Lucia we had all enjoyed the fun of the Easter Egg hunts. There was also a huge disparity between the prices paid by guests. One company seemed to have better rooms on the beach for their guests than other guests who had booked through a different source. If you are looking for a lovely safe bay for children to play then this is great but if you are expecting a luxury holiday for the money then do your research first as in our experience this holiday was generally not as luxurious as St.Lucia.

  • Stayed: April 2006
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    • Rooms
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2006

We spent 10 days at the St. James's Club in February and we would definitely go back.

The location is very good, although we practically could not use the ocean side beach because of the strong winds. The little bay with water sports is very handy if you want to paddle or have a little go on a boat, but if I have to be honest, we were somehow bothered by the constant noise of the motorized water sports in the same tiny bay. I found very dangerous to have a swim because I feared to "bump" into a boat or a skier.

Of the 4 restaurants, Piccolo Mondo and the Docksider are to be preferred both for the food choice and atmosphere. We were pleasantly surprised to find an excellent wine list and nicely presented meals.

The sevice, although sometimes "casual" is good and we could exchange more than a few words with some of the staff, particularly nice and helpful.

The Kids' club was run by a very cheerful young men that was able to captivate his young guests and entertain them with energy and good taste. In the meantime, parents can have some peace!

We were pretty disappointed by the front desk/reception. We paid for a room upgrade and an ocean view but we were given a tiny room, very dark and noisy with a view that was far more than partial and when we pointed this out, the receptionists said no one had ever complained for that room (where have we heard it , again?), so we just said we won't spend too much time in the room. In general, the whole front desk was very far from going the extra mile!

Thanks God we could rely on the guests help desk (just opposite!) thet were on the contrary very professional and helpful for reservations and other tips.

Th St James's park is very big but is cleverly done and you do not realize how many people are around: people use the spa, the gym, the pools, the other facilities and everybody is respectful of your privacy.

The kid loved the place and we did, too.

If we go back, we will be more attentive to the room choice!

  • Stayed: February 2006
    • Value
    • Rooms
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12  Thank RobiOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. James's Club & Villas

Address: | Mamora Bay, Mamora Bay, Antigua
Phone Number:
Location: Caribbean > Antigua and Barbuda > Antigua > Saint Paul Parish > Mamora Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Mamora Bay
Price Range: $319 - $1,169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. James's Club & Villas 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the All-Inclusive St. James's Club & Villas, Antigua's most famous address. This beautiful resort is ideally located on a private, 100-acre peninsula. You will love our two white sand beaches, water sports, tennis, four restaurants, indoor and outdoor bars, beach bar & grill, luxurious spa & salon, freshwater swimming pools, supervised Kids Club, wide array of water sports, Scuba diving, and so much more. One of the Caribbean's most popular all-inclusive resorts. Excellent for couples, honeymooners, families, and friends. Located just minutes from major attractions like English Harbour, Nelson's Dockyard, and the lively Shirley Heights. Our warm and welcoming staff and management team will make your stay wonderful and memorable. We look forward to seeing you soon! ... more   less 
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Also Known As:
St. James`s Club Hotel Mamora Bay
St James Club Antigua
St Jamess Hotel
St Jamess Resort
St James Antigua
St Jamess Club Antigua
St. James's Club & Villas Antigua/Mamora Bay

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