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“3 Star Experience”

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St. James's Club & Villas
Ranked #1 of 1 Hotels in Mamora Bay
Certificate of Excellence
Toronto, Ontario
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“3 Star Experience”
3 of 5 bubbles Reviewed October 21, 2013

I just got back from a wonderful week in Antigua. I say wonderful because the island is beautiful and the weather was gorgeous. I travelled with my husband and 5 year old. I am also 6 months pregnant.
We selected the St. James Club for the beautiful views and a recommendation from a travel agent who informed us that the resort is more family friendly for our 5 year old.
We travel extensively and I must admit I had high expectations of this resort. Perhaps that is why I was slightly disappointed with the resort overall.
Upon arrival we were greeted in the lobby with lemonade which was nice. The front desk check-in was quick and the lady was mostly pleasant. It did feel like we had to drag information out re: internet, beach towels, how to sign up for meals- rather than that info being offered up. For example, when we asked about towels she said they have them at the desk but there was no offer to actually give any to us, so we had to ask again. Just simple things like that make the difference in overall experience.
Upon arrival to our beachfront room we were elated with the view of the ocean. The room itself was tired looking and lacked any decor. The bathroom was very tired looking as well but met our needs. The biggest disappointment was the beds. They were rock hard and I could feel every spring. We all had sore backs for the duration of the trip. I even asked for a mattress topper but it did little to help. The walls of the room were paper thin and I could literally hear the conversations happening in the room adjacent to ours. It seems like they stick all the families with kids in this one beachfront block that is in need of renovation!
Our room had a walkout right onto Coco beach (Atlantic side) which on first glance looked like heaven until my husband went to jump in the water and found hundreds of jellyfish all washed ashore and floating in the shallow surf. For the duration of the week, we could not swim on that beach.
The other beach option is on a Bay. The water is not as clear as the ocean side and it really feels more like you are swimming in a picturesque lake rather than an ocean. We made it work for us and took advantage of the pools on the resort. 3 of 6 allowed kids which worked for us except 2 of these 3 were too deep for our 5 year old to stand in. The kids pool is in an odd location- nestled amongst the time share villas with no access to bathrooms anywhere around, towels or drinks (no bar/drink stand). Once every 2 hours or so Alfred would drive by in his drink cart... Alfred was fabulous and one of the highlights!
The service has been talked about a lot on trip advisor. It was mostly great in our opinion with the odd glitch here and there. Rainbow buffet had hit and miss service and food. Breakfast was repetitive but just fine for the three of us. Coco's was great for snack food at lunch and we ate Piccolo Mondo ($35 pp) for dinner three nights in a row because the night dining options at the other restaurants were pretty slim and not appealing. Piccolo service was impeccable and the food was great. My 5 year old had lobster three night in a row :)
Our son also enjoyed his time at the Kids Club with Cleo. He spent a few hours there on two occasions. They were all very friendly there.
The resort itself is fairly sleepy at night. Not much in the way of entertainment at all. Sometimes live entertainment but nothing memorable.
We ended up leaving the resort for the last two days of our trip. One day we chartered a sailboat and sailed the crystal blue waters of the Caribbean side of the island. We took a taxi back to that side of the island the following day. Keith was our driver and he works out of the resort. He was quite nice. Turner Beach and Ffryes beach are slices of heaven!
I did try the spa on the very last day of our trip, for a back massage after a week on the hard beds. The spa is beautiful and relaxing. The service was excellent!
Overall, I would probably not return to this resort or recommend it to my friends. While there were certainly some pros, I left feeling a bit disappointed with the beach options and room quality to want to return. These things are important in our choice of resort but might not be for others. We would most definitely return to Antigua and stay on the west coast.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
8 Thank Phillicl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestAmbassador01, Guest Relations Manager at St. James's Club & Villas, responded to this review, October 23, 2013
Dear Valued Guest,

Thank you for your feedback on your recent stay with us. We appreciate all comments as it is our goal to deliver a one of a kind vacation to our guests. We pride ourselves on providing guests with accommodations in a genuine, unpretentious environment where they can enjoy a one of a kind Caribbean experience.

We are sorry that you were disappointed with aspects of your stay. The vast majority of our guests let us know through online forums and guest surveys that they truly the accommodations, dining options and myriad activities offered by the resort which accounts for our very high repeat factor.

We do hope that when you consider a sun-filled Caribbean vacation that we may host you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (987)
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English first
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

I had been to Antigua a few times and this was my first stay at St James's Club. Visited with my girlfriend for a week of much needed relaxation November/December 2012.

ROOM

We arrived at the hotel and were greeted with a drink in the open air foyer where we proceeded to check in. The resort did not feel busy as we booked outside of school holidays.The smiley, happy woman at reception couldn't do more to make us feel welcome and then informed us that we had been upgraded to a suite. Fantastic!

The porter showed us to our room which was a 3 minute walk from reception. It was in a group of separate single storey buildings behind the swimming pool. Upon entering it did not feel like a normal hotel room. Entrance hall with a large bedroom, large bathroom, lounge area with kitchen, dinning area and seating area. Off of which is the balcony with completely uninterrupted breath-taking views of the ocean. We knew we were very lucky to have been given this room and loved every moment. Shower was a bit iffy to start, but after speaking with reception it was sorted quickly.

We later found out that the room belonged to some sort of time share villa scheme and that when they were empty they used them to upgrade guests. We made friends and saw their (standard) room which is what we initially expected (from the booking photos) and could not fault what we saw.

BEACHES & POOL

The hotel is set in a large private/gated resort set upon a peninsula with a beach either side which we frequently moved between. One beach is on the ocean side with white sand, plenty of comfortable deck chairs and palm trees. The little "no mobile phone" signs were reassuring. I had read many reviews mentioning the seaweed issue. Everyday workmen attended to the build up of sea weed and we did not experience any problems. The beach on the lagoon side was much larger with white sand and seemed better located for the larger rental villas. This is where the water sports are located as well as the beach grill and Docksider Grill. No issue with deck chairs. They have a drinks man (Alfred) with an "adapted bar" golf buggy who constantly drives around the beaches providing drinks for the guests. After a few days he remembers your orders. Great guy, always happy, pleasant and polite. Legend!

Ocean side in the morning and lagoon after lunch if you're a sun worshiper. We only used the pool a few times and noticed it was busier than the beach. Plenty of deck chairs and the bar was close by.

FOOD

There are four restaurants; Rainbow Garden, Coco Beach Restaurant & Bar, Docksider Grill & Piccolo Mondo. Piccolo Mondo is at an extra charge and we did not try this restaurant.

Rainbow Garden serves morning breakfast buffet, lunch buffet and evening a la carte. Docksider Grill is the buffet restaurant and Coco Beach Restaurant is on the beach and is most informal out of all the restaurants.

The food was very nice and well presented. The buffets all changed daily with themed nights. Always something different with plenty of choice. My girlfriend eats vegetarian and throughout our whole stay found ample options. If she could not find something they were happy to arrange something in advance by talking to the concierge at reception.

GENERAL

The grounds of the hotel are lovely with flowers and palms trees everywhere. Certainly gives that secluded island feel.

Due to the location of our room WiFi was not available, but free WiFi was available in the foyer. A bit slow, but fine for the evening checking of emails and Skype calls.

Taxis were readily available from the front desk and these could be picked up last minute or booked in advance.

All in all we had a great time. The hotel was very quiet when we went which I think greatly helped. The staff were all very friendly, attentive and polite. Nothing was too much trouble. Highly recommend!!

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
6 Thank TeenyTinyHotTowel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth
Level Contributor
90 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

We stayed here at the beginning of September 2013 - it was very quiet but everything was open. The food was good although the BBQ could have been made more of. The drinks were from branded bottles - though cocktails were not made from fresh juices. The staff were generally friendly and helpful. The water sports staff were very helpful.
I would recommend to friends to stay here.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank beats21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

I stayed in one of the Royal Suites at this hotel. The room itself was close to perfect, with a fantastic balcony overlooking the bay just metres away. It had an area to sit and watch tv on a different level to the sleeping area, and the bathroom was fantastic. The bathroom has such a huge walk-in shower that it has two shower heads, one at each end. The bath is a big jacuzzi bath.

You will never be bored at this hotel, either. The daily watersports that are arranged are fantastic. I myself got involved in the sailing races three days in a row.. such a good opportunity to make friends, and also learn a new skill, if you have never sailed before.

Going all inclusive is to be recommended... I would say that you get your money's worth if you enjoy a few alcoholic drinks in the evening, and enjoy grazing on beach bar style food in the day (if you are all inclusive, you can go up to one of the several beach bars on the beach and have chicken, fish or cheeseburgers). ALL drinks are included in this package, which is great.

The hotel site is great to walk around, make sure that you explore it.. There are swimming pools, small sneaky beaches and amazing views dotted around that you may otherwise miss!

This is such an amazing resort, and well worth a visit.

  • Stayed April 2013, traveled with family
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Will_owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NW UK
Level Contributor
189 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

I booked a week all inclusive with Virgin Atlantic at this place as a complete all inclusive package. Weather forecast before we went were for rain every day. It did not rain once. The hotel is more of a resort with four restaurants and numerous bars. It was out of season so it was quiet. The checking was good and the receptionist explained the restaurant options for eating clearly. The room we had was 351 which was in a two storey block overlooking the sea with direct access to the beach. The room was large with a comfortable double bed and a large bathroom. Air con was effective and included. A fridge and coffee maker were also in the room. The fittings were worn and the bathroom had cracked sink and tiles but was spotlessly clean. A floor safe was provided with instructions to use this for all valuables and passports. TV with loads of american channels. Sliding doors led to a small patio area with chairs, sun loungers and a small table provided. steps led off the patio area onto the beach. Amazing views from the room and the beach outside.

The food was OK in all inclusive outlets - typical all inclusive offerings. Service was excellent 99% of the time. Staff were excellent 99% of the time as well - Very friendly.

Partner had a couple of treatments in the spa and loved it. Not cheap though $147 for a facial - she said it was worth it though.

The Italian restaurant has a $35 per head supplement but we tried it on one night and the wine and food was better than the all inclusive offerings. Lovely views.

Watersports were available but we didn't bother.

Very cheerful chap on a buggy toured the beach's giving out cold drinks on a regular basis.

Free wifi available in the lobby area but it was very slow at times. If you want to download graphics you may be there a while.

There were a couple of power cuts but only for a second or two

There were no other eating or drinking establishments within walking distance so unless you get a taxi you will be stuck in the resort.

Overall it was a good relaxing week and I would recommend it if you enjoy doing very little and relaxing in the sunshine.

Room Tip: Get one facing the beach - excellent views.
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  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Peter51964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Level Contributor
253 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

We visited the St James in September, off season and the hotel was pretty quiet, plenty of space on the beaches and by the pools. Rooms were clean, spread over a big site in several blocks and with separate villa, there's a mixture of views so see if you can get a garden view or sea view when you stay. I suggest you get an inclusive or full board here as it's expensive ($62 per person for the restaurant buffet). There is a less formal restaurant called Coco Beach for lighter meals. The hotel has a beach on a bay which is sheltered (lovely sunset) and where the watersports are based and another on the sea with more of a breeze. The hotel serves drinks to the beach by a motorized buggy! There was plenty of shade and sunbeds. Things to do - the watersports are included and there is a small gym, tennis courts. The hotel is close to Nelsons dockyards and shirley heights (where there is music & local food on a sunday night). Personally I could not find much to do at the dockyards more than a 30 minute walk around, in fact, here's a tip - Antugua is shut in September!! We hired a car for the day ($60 + $20 for an Antuguan driving licence which is compulsory and $12 for insurance waiver) - we travelled 120 miles around the island and found little more than beaches. Be aware as well that the road signs are non existent or faded out when you find them, lucky the island is pretty small. Overall, I recommend the hotel for a chilled out holiday, reading on the beach.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smaske1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

From the moment you are collected from the airport your holiday begins , St James club is made up of wonderful exclusive villas with adjoining swimming pools serving a few villas & an outstanding hotel , There is a golf trolley with driver on call 24 hrs to pick up and take you back to your accommodation, The staff cannot do enough for you there are wonderful amenities even a casino. The food was a joy to eat with upmarket entertainment if you so desired as was the choice of restaurants, with a beauty room, hair dressers shops tastefully selected .
The main pool always had sun beds & towels available and the beach which the hotel sat on was clean with cocktail bars along or a trolley man stopping with drinks ! A must do holiday

Room Tip: I preferred the villa as the space was fantastic for a family and the caddy was always available
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  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cheri2255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. James's Club & Villas

Property: St. James's Club & Villas
Address: | Mamora Bay, Mamora Bay, Antigua
Phone Number:
Location: Caribbean > Antigua and Barbuda > Antigua > Saint Paul Parish > Mamora Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Mamora Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — St. James's Club & Villas 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the All-Inclusive St. James's Club & Villas, Antigua's most famous address. This beautiful resort is ideally located on a private, 100-acre peninsula. You will love our two white sand beaches, water sports, tennis, four restaurants, indoor and outdoor bars, beach bar & grill, luxurious spa & salon, freshwater swimming pools, supervised Kids Club, wide array of water sports, Scuba diving, and so much more. One of the Caribbean's most popular all-inclusive resorts. Excellent for couples, honeymooners, families, and friends. Located just minutes from major attractions like English Harbour, Nelson's Dockyard, and the lively Shirley Heights. Our warm and welcoming staff and management team will make your stay wonderful and memorable. We look forward to seeing you soon! ... more   less 
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Also Known As:
St. James`s Club Hotel Mamora Bay
St James Club Antigua
St Jamess Hotel
St Jamess Resort
St James Antigua
St Jamess Club Antigua
St. James's Club & Villas Antigua/Mamora Bay

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