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Save your money

2.0 of 5 bubblesReviewed Jun 9, 2008
Save your money and go to another island who appreciates tourists .The help at St James were rude ,snobby and totally lacking in graciousness .( I do have to admit this was for the entire island) .Either ignoring you or stone faced .Never was service with a smile . The most unfriendly island I have ever been to .St James was just okay . Not bad nor good . Food was just okay .The rooms were okay ...some mold in the bathroom . Old and tired bathroom .
There are prettier islands with friendly people than Antigua . Even if you ti[pped they still gave you a dour sour look .Expect to spend a fortune in taxis . No shared shuttles. Taxi fares ranged form $30.00 t0 $50.00 each way to wherever .
Not good for a girlfriend getaway . If your friend was busy and you went to lunch or breakfast alone and were a woman you would be seated at a table inside although there were plenty waterside .
AND they would seat you so you would be looking at the buffet and wall and not the water . Not nice there .Happened to my friend and I separately .
It will be interesting to see how they do in the downturn of the economy .
Date of stay: June 2008
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Reviewed June 7, 2008

Note we stayed All Inclusive in the Beach Club which is part of St James. I emphasise this because the arrangements for dining/drinking are not the same as staying at St James. We had a superior room, this was ground floor opening straight onto the beach. Room was fine, plenty of storage, tea/coffee making machine (best to ask for a kettle if you are a tea drinker) Fridge stocked once a week with soft drinks/water. Safe, iron & board, hairdryer etc all there. Believe basic room is same but upstairs so not straight onto beach and nothing in your fridge.
Own sunbeds on the terrace & also plenty on the beach. Beach this side of resort quite windy & (as others have mentioned) fair bit of seaweed but then I would expect that on a beach! The beach is served by a little drinks buggy which comes along around about every hour depending on how busy. Other beach is in a cove with all water sports (kayaks, hobi cats, pedaloes) very still & warm, not always easy to find sunbeds this side. Some beach activities for youngsters e.g volleyball, cricket etc. but otherwise did not notice much in the way of entertainment so not the place to go if you prefer constant entertainment, music etc. If you are Beach club, there is nowhere to get a drink this side so best to take one from your fridge.
Food was okay, not the best ever but not the worst either. You would have to be very fussy not to find something you liked. At Beach Club, main restaurant is Coco's-this is also the only place you can get a drink on your AI deal (except nights when you have designated dining in other restaurants.) Coco's is buffet style except Wed/Sun when it is table service. You can also order from a menu at lunchtime if you don't want the buffet (menu is fries & either sandwich or burger/hot dog etc) On Mon nights you dine at Rainbow Garden, another buffet style, slightly posher inside than Coco's. On Thurs, dinner is in the Docksider, again a buffet, with a steel band providing music. Picolo Mondo is the A La Carte, you have to pay extra but you do get one voucher for complimentary meal-(another if you take up the talk about timeshare which is not at all hard sell) We loved the menu/food in Picolo but not sure it is worth paying extra if you have already paid for AI. All restaurants are strict on No Shorts not even tailored Bermudas but I guess this is fair enough. We also saw someone told not to wear flip flops although my hubby had got away with sandals. Not much in the way of evening entertainment in Coco's Bar, occasional live music (we also heard of some crab racing but did not experience this.) In general this is not the hotel for you if you want serious nightlife & lots of constant entertainment. On Mon at 6.30 you are invited to join the Manager for cocktails on the Reef Deck (next to Rainbow Garden) We did not go so cannot comment. There is a gym & several tennis courts. 3 swimming pools including one adult only which we liked. All pools were a bit of a walk from our room so the door straight onto the beach was much appreciated.
Lots of excursions on offer-we were booked with Virgin & did the following: Shirley Heights-promoted as THE Antiguan experience, with Virgin you get free entry ticket which includes a ddrink and then are told to book on a 'minibus' at a set time ($8us pp) We quickly discovered that doing it this way meant you were tied to times. If you go as a party of 4 & just ask at reception you will be able to get a cab when you want & agree your return when you want. Arrived at SH, initial thought OH GOD a tourist trap, absolutely packed-nowhere to sit. Bumpy under foot, but did see brave, glamorous ladies all dolled up & in 'killer heels' - not ideal if you wind up sitting on the cobble stones. Genuine Antiguan cuisine turned out to be burger/chips (or chicken) some salad-with token Jerk sauce to lean towards Antiguan authenticism!!! Steel bands were however FAB-camcorder is a must for this. Some fabulous views from top too.
Elmo's 4 x 4 was a good trip, if you are going on this resist the temptation to buy a 'shaker' at SH as you get one free on this trip. Taken in a 4x4 to Nelsons Dock/English Harbour-tour & talk. Around island to old sugar cane mills, Bettys Hope, Devils Bridge-weather was really rough when we were at DB so it was AMAZING. Lunch on a beach over on Caribbean side with chance for a dip. Our guy was George & he was just great. We managed to talk our way into the Viv Richards Cricket Ground to take some photos. Believe the cost of trip was about $100 us pp.
Barbuda trip was disappointing. Others said Virgin Ahoy was better. We had a VERY rough crossing, trip cut short because of this. Could not face trip to Bird Island in very small boat so left on desserted beach which may sound like paradise BUT no shade, no water etc. Lovely lunch on the boat BUT no chance to snorkel as promised-I know weather cannot be guaranteed but most felt that we should not have gone out at all. Cost $140 pp us. DO NOT expect too much if you buy the CD-costs $10 & is not great.
Virgin also offer Sunset Cruise for $64 us pp but you can do one from hotel jetty for $50.
Our best excursion was booked via internet before we left. Paddles Antigua is run by Jenny & Conrad. Collected from hotel, taken to Paddles where we got into pairs for Kayaks. Kayaking thru mangroves, lots of Info from Conrad. Onto a power boat to a beach. Short hike up a hill to enjoy the view & some info about wild lile. Beach has a few little stalls with souvenirs. You can then choose to spend a short time on the beach or to snorkel. We did the snorkelling, not masses to see but a few fish & pretty reef. Excursion is morning only, cost $55 us & very enjoyable.
Nowhere much to walk around the hotel area or 'resort', we did a walk to the top of the hill to take some nice piccies but nothing accessible nearby.
We did enjoy the fact that, if we were up early, we could watch the sunrise and catch a pelican fishing in the sea.
A chilled holiday experience. Feel free to email if there is anything I have forgotten. Oh yes $50 us departure tax so don't spend all of your money. We were disappointed not to be able to get Premier seating but Virgin flight was good and they don't charge for extras like some other airlines.

Date of stay: April 2008
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
9  Thank TinLizzy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 6, 2008

We stayed at The Beach Club at St. James with Virgin from 9th-23rd May 2008 and had a fantastic holiday, perhaps one of our best and definitely the most relaxing.
We had read a number of negative reviews before we went, but didn’t let that stop us booking.
There were good and bad points but the good points outweighed the bad by far – I think some people will just moan about everything!
I have read a lot of the reviews on here and will try not to repeat too much and give information which may help people thinking of booking.
We had booked a private taxi transfer through Virgin (£40 per couple return) as we expected to have to wait for a full coachload of people and then drop off at several resorts. As it happened this was a waste of money because small minibuses/taxis took around 8 people straight to their hotel, and a number of people who arrived with us actually got to The Beach Club earlier than us using the free transfer!
On arrival we had to wait in the reception area for well over an hour until around 5pm for our room to be ready which wasn’t an ideal start but we were determined to be laid back about everything!
We were in room 348 which is the end top floor room in Mango (middle) block. We were told by a regular visitor to the resort that the end rooms are slightly larger.
The room was large with a high vaulted ceiling, huge balcony, large bathroom, plenty of storage space, iron and ironing board, coffee maker, fridge, king-size bed, settee, 2 chairs and coffee table.
We preferred Coco’s beach to Mamora Bay as it was windy and therefore cooler. We only spent an hour or so on Mamora Bay beach as it was far too hot.
We used the Hobie Cats there but as there was little wind it was hard to get any speed up.
It was great fun watching the pelicans dive for fish – sometimes they would dive just a few feet away which gives you a fright if you’re not expecting it!
The only pool we used was the adults only pool which was great – really quiet and with great views over the bay. You need to take your own drinks or buy from the deli as there’s no bar there.
Coco’s pool was small and we were told the water was too warm.
The kids pool was always empty when we walked past, and the main pool was apparently very busy mornings and late afternoon.
We ate at Coco’s most nights as this was our only option staying at the Beach Club, apart from Mondays at Rainbow Garden and Thursdays at Docksider.
Coco’s buffets were good and there was plenty of choice for us as we eat most things – choice of 4 salad dishes, cold meat, cheese and soup to start each meal, choice of fish, 2 meat dishes, chicken dish, potatoes, rice, veg and pasta for the main course, and sometimes a carvery, plus 4 or so desserts and cheese & water biscuits.
At lunchtime in addition the the buffet, there was also a menu with burgers, hot dogs, ribs and catch of the day with fries.
We found Coco’s a la carte evening meals (twice a week) were not as good as the buffets.
However after 2 weeks of eating there at lunchtime and most nights the food was a bit repetitive.
Both Rainbow Garden buffets we had were very good and the Docksider (Thursday night buffet with live steel band) was particularly good – we were disappointed that it was closed on our last night and we had to eat at Coco’s again – the ambience wasn’t the same.
We ate at Piccolo Mondo twice, once was complimentary (through Virgin) and once we paid a $35 surcharge each and thought that this was the best restaurant of the 4.
Coco’s bar was fairly quiet and laid back. There was entertainment every night it was open, usually a singer, guitarist/singer or keyboard player & singer duo.
There was also a magic show and International crab racing which was good fun.
Jacaranda lounge at St.James Club was better for entertainment, especially the music quiz on Saturday night which I won – but I won’t spoil the surprise by telling you what you win and what you have to do to get your prize!!!
I think there’s also a karaoke night and disco there.
The cocktails were mediocre – the Pina Colada tasted to me like a childrens slush drink – just like crushed ice with no taste of rum at all.
I was however very impressed with the all-inclusive sparkling wine/champagne, which was not included in any previous Caribbean all-inclusive holidays I’ve been on, and the red wine was good also.
I’m not a beer drinker but was reliably informed the Red Stripe was warm and the Wadadli an acquired taste!
Drinks cart was very welcome on the beach – they serve rum punch, fruit punch, beer, water and soft drinks.
On the subject of staff, we found 90% to be friendly and polite, but a few were very surly and one young girl was downright rude (on more than one occasion) , mainly in Coco’s bar and restaurant.
I won’t bore you with the details but will just say these people didn’t get a tip!
We didn't let this spoil our holiday and it doesn't really affect my opinion of the resort.
The staff who served us in Piccolo Mondo, Rainbow Garden, Docksider and Jacaranda bar were fine.
The Deli and Logo shop were handy if you wanted newspapers, toiletries, sun cream, drinks, chocolate, crisps etc , although fairly expensive.
The grounds were beautifully kept and it was a pleasure to walk around them.
We booked 2 trips through Virgin – Excellence Barbuda and Excellence Circumnavigation (Virgins Ahoy!).
We had planned to book the circumnavigation with Wadadli Cats but believe the Excellence to be a far superior trip.
The crossing to Barbuda takes about 90 minutes across rough open sea so not recommended if you get seasick. It was well worth the crossing to see the beautiful pink sand beaches and a visit to the Frigate bird sanctuary.
The staff on the boat were very entertaining and looked after us all very well - they served a great barbecue lunch, plus drinks were included all day.
The Excellence circumnavigation trip was even better, although the snorkelling at Green Island was disappointing.
Shirley Heights on a Sunday is not to be missed - we booked on the 5.30 minibus/taxi from the hotel, returning at 9pm which costs $10 per person.
The steel band are on 4-7 and the ‘reggae’ band 7-10.
The 2nd band were fantastic - 2 female singers plus 4 or 5 other band members - they did songs by Bob Marley, Damian Marley,10cc, Amy Winehouse, Pink Floyd, The Commitments and even a very good cover of Bohemian Rhapsody.
The band (and maybe the rum punch!) had many of us up dancing, and this night was the best of our holiday.
It was hard to leave at 9, we should have booked our own return taxi at 10. Just wish we had returned on our 2nd Sunday.
We hired a car through Lion’s Car Rental (at tour desk in St.James Club reception) for 3 days and managed to see a lot of the island as it isn’t very big.
It cost around £98 for a basic air-conditioned car for the 3 days and we only used about £12 in fuel.
We had planned to hire through Virgin but overheard the reps talking and saying that a Dollar hire car hadn't turned up AGAIN so we opted for Lion‘s.
Main places of interest were Shirley Heights, St.Johns, Devil’s Bridge, Fig Tree Drive, Betty’s Hope, Nelson’s Dockyard.
Beaches we visited were:-
Half Moon Bay – beautiful uncrowded beach with derelict hotel (destroyed by hurricane in the 1990's) – very eerie.
Long Bay – lovely beach – we went twice and ate at The Beach House restaurant where you can use their recliners/loungers free of charge if you buy lunch (otherwise $10 each).
Note - this beach gets busy and noisy with local children at the weekend!
Darkwood Bay – good quiet beach with loungers to hire – recommend eating at nearby OJ’s.
We have previously been to Mexico, Jamaica and St.Lucia and enjoyed Antigua the most.
Would definitely return to The Beach Club but would maybe only stay a week and have a week in St.Lucia as well next time.

Date of stay: May 2008
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
9  Thank VanessaClarke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 1, 2008

I often wonder why people write reviews and fault things like sea weed on the beach or palm boughs on the ground. Most resorts that my wife and I go to tend to try and exist in harmony with the natural surroundings. What could be more natural than sea weed on the beach? My point is, reviews must be taken with a grain of (sea) salt.

When we viewed the St. James Club it was hard to know really what to expect. Fortunately for us, we know several couples who had previously visited this resort and they all had good things to say about it.

My wife and I stayed for eleven nights and the only thing I can say that could even come close to anything negative was that it was very windy. We expected it to be breezy being on the Atlantic side of the island. It was however unusually windy and we can't fault the resort for that.

The rooms were large, very clean and comfortable. Rooms have a safe, a hair dryer and iron. You can get a fridge if you want one. We were on the second floor with a nice balcony but we were rarely in our room. House keeping staff was friendly and efficient. Any requests were quickly dealt with.

It is a very large property with two main beaches. One is on the Atlantic and one is on Mamora Bay. One is breezy one is sheltered. Both have very nice sand.

Food was quite good and there is a choice of four main dining areas. We ate at all except the PICCOLO MONDO as there is a $50.00 per person surcharge to eat there. We were told though that if you sit through the time share sales pitch you get coupons to wave that surcharge. I was told it isn't a bad sales pitch either. No pressure.

Like I said food was always good and in great abundance. Drinks were also good but I find that after a few days I don't drink much any way. They have top shelf but you usually have to ask for it. Wine selection is limited but according to my wife (she is the wine drinker) the wine was satisfactory.

The pools were all clean if not a bit chilly. I guess they are not heated. There were not that many children there when we visited but those that were seemed to be well behaved. I think that it might be a bit boring for the average teenager. They do have a teen’s club and nice tennis courts.

All in all it was a wonderful and relaxing vacation. The hotel seems to go out of their way to make you happy. In fact, our travel agent short changed us a room for one night and the hotel came to the rescue and gave us the room for a very good rate for one night. Friendly staff for the most part. Even the manager(s) walk the property and restaurants chatting to the patrons, quizzing them on the quality of their stay etc. Not very often you see that. There was the odd one who seemed to be having a bad day but I wouldn't dwell on that.

I have recommended this facility to all of my friends and co-workers. One family has already followed us down and also came back with nothing but good things to say about the St. James Club.

My wife and I vacation at least three times a year and at least one of those trips is to the Caribbean. We are in our mid fifties so now you can maybe figure where we are coming from as far as what we like. Peace and relaxation.

Date of stay: February 2008
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank Pixter54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 30, 2008

We stayed at the SJC the week of May 7th thought the 14th.
Couldn't ask for better weather. I have no clue why
there have been complaints about Coco's Beach?
The breeze was well welcomed, compared to
the HOT bay beach. I am talking like "Africa HOT"!
The drinks cart was such a lazy blast for me !
Not having to walk to Coco's bar/or pool bar!
We have a room with a great ocean view.
The food was very good ( even on French night )!
Everyone of the staff members from the gardeners, front desk, the girls in the Rainbow Garden Room. ALLWAYS a smile
and ask good eveing/good day/how are you?
Would I go back... yes In a heart beat!!
Only I would want to stay longer 7 days was not enough.
Yes, see Shirley Heights but you need not spend all night there.
Go downtown, for your shopping..it was a nice scenic ride.
Try to have an open mind and relax you are on vacation!

Date of stay: May 2008
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank argheath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 29, 2008

I would like to say first that the grounds of St. James Club are beautifully maintained... it 's greenery and oceanviews are really breathtaking, I would sometimes be on my way walking somewhere and would just stop to take in the scenery.

I'd like to note that I am a travel agent in her early 30's who has had the privilege of traveling the Caribbean extensively and with that said, there are several good and not so good things I'd like to point out:

-Staff: There are several members of the staff at St. James Club are by far the most unpleasant I have had the experience to meet. Two in particular we had the misfortune of running into every day at the Rainbow Garden dining room were Julio King and Alvaria. Do not expect any type of service whatsoever from these two except for rude looks. While we did experience several other not so pleasant staff members I do have to say that we did have several that were truly warm and caring with pleasant smiles.

-Bottled Water: The AI package does not include bottled water, you must buy this from the gift shop.

-Beer: The AI package does not include bottled beer, you must also buy bottled beer from the gift shop. Another thing to note concerning beer... they only serve ONE type of beer (except for in the Jacaranda Lounge where they also serve a flat and warm Red Stripe) which is their local beer, Wadadli which tastes just like Budweiser.

-Drinks: At the pool bars they serve all drinks in those teeny little solo cups but if you tip a couple dollars and are actually pleasant to the bartender you will be upgraded to a bigger size cup.

-Beaches: The comments on the seaweed on Coco's beach are all true... there is A LOT of seaweed, but they do their best to clean it every morning so it's not much of a problem. As I mentioned before, the beaches are beautiful!

-Dining: Reservations at the restaurants were never a problem during our stay, we would call the same evening for a reservation hours later and it was never an issue. Food was pretty good overall, even at the buffet. The Docksider restaurant was closed all of the nights we were there (5 nights) so be sure to check when it is open so you can plan accordingly. We never visited Piccolo Mondo because we figured we would receive the same service and dining experience at one of the "included" restaurants without paying the silly $35 per person surcharge.

-Poolside: We spent everyday at the pool beside the Reef Deck Bar and never found it hard to secure chairs. The pool seemed to be busy in the morning but by the time noon came it cleared out and was quiet through the afternoon. We did see the pool beside Coco's but it looked small and drab.

-Rooms: We stayed in the Hibiscus building, Room 110, which was centrally located and provided a beautiful ocean view. The room is very outdated and old looking but it was suitable. The lighting is awful, but it's something you easily get used to.

-Housekeeping: They serviced the room twice daily and did a great job although attention to detail didn't seem high on the list as when we arrived there was one dirty towel (that was quickly replaced with one call) and one afternoon the comforter was completely askew! Not an issue AT ALL (in fact a bit funny), just something to point out. One small issue with housekeeping... on our first night we left a voicemail inquiring whether or not a refrigerator could be sent to our room and not only did we never receive a refrigerator, we never received a call back! Again, not an issue, but just something to point out.

All in all we got the exact vacation we were looking for... calm and relaxing. St. James Club is very quiet and family/couple oriented. If you want a vacation where you can relax and waste the day away by the pool or beach without anyone bothering you, this would be a good option. I would personally not return, but that is only because I know there are many other options with more pleasant service.

Date of stay: May 2008
  • Trip type: Traveled with friends
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank love2travelmore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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