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Review of Palm Trees

Palm Trees Balcony
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Very good
3 reviews
Palm Trees Balcony
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Overview
Rental Home -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Polzeath, Cornwall, England

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
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English first
TomH12340
Gloucestershire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A little disappointed ”
Reviewed August 4, 2016 for a stay in August 2016
1
person found this review helpful

We booked this property for a weeks holiday in August for my children and us, including our 8 month old grandchild. When we arrived there were a few issues that meant that the start of our holiday was not as we had hoped. The cleaning was poor; there was a crumbs left on the dining room table and when you wiped it with a cloth it was black, we had to clean the fridge in the kitchen, the work surfaces were dirty, all of the glasses and crockery needed re-washing as they were left dirty and we had to hoover throughout as there were noticeable bits on the floor. The back two bedrooms are situated below the block of flats/apartments and the noise from upstairs was horrendous and continuous until 1am. It kept those of our family that were in those rooms, up until the occupants upstairs went to bed. We had asked Natural Retreats before booking, whether or not there was a flat above as we were concerned about noise due to the fact that we would have a baby in the party. They assured us that there was no flat above - this was not true.

Otherwise, it's a good base for exploring Cornwall and a great location for Polzeath beach. It was well equipped and nicely laid out, perfect for multi-generation family visits. There was a good selection of games, good parking, excellent wifi, washing machine and tumble dryer available etc.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 8, 2016
Dear Guest,

Many thanks for taking the time to review our property, your feedback is very much valued.

I am sorry that the housekeeping wasn’t up to standard, the onsite team work very hard to ensure our team deliver and maintain the highest of standards and I am sorry that we appear to have failed you on this occasion. Our local management team are contactable 24 hours a day and we would have been happy to come out to address the issues for you, should they have been reported to us.

I would like to apologise if you were misinformed about the layout of the property, this feedback has been passed to our sales team and it will be addressed in their ongoing product training.

I hope that the positive experience of the property ensured that you enjoyed your stay overall. If you would like to contact me direct, I would be happy to discuss this with you further, please email me on info@naturalretreats.com

We look forward to welcoming you back to a Natural Retreats property in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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