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“early morning noise”

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Potters Hotel & Brewery
Ranked #1 of 1 Hotels in Nulkaba
Reviewed December 8, 2013

when we first arrived we were given a room with single beds when I complained we were moved without any problem. the room was spacious and clean with chairs outside which was appreciated. BUT nothing made up for being woken early each of the 3 days we stayed by the cleaning equipment at the brewery, the first morning they started at 6.45am and went for 30 min. We will never stay here again, it completely spoilt our stay and as we had a wedding on the saturday night we did not appreciate being woken at 7am and then again at 9am by the cleaning staff who knocked on the door and before we had time to respond let themselves in.

  • Stayed: November 2013, traveled as a couple
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2  Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded January 6, 2014

Thank you for taking the time to review our resort. It is with comments such as yours we are able to review our business processes to make ongoing improvements to our facilities. I would firstly like to apologise for not exceeding your expectations on this occasion. I would also like to acknowledge your complaint regarding the blowers in the bar area. this has been done in the past prior to breakfast patrons arriving at the Brasserie. I can now confirm we do not do this before 9am so we do not expect this issue to happen again. We do apologise for the inconvenience this may have caused you during your stay and would like to welcome you back some time in the future.

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229 - 235 of 372 reviews

Reviewed November 24, 2013

My partner and myself stayed here for 2 nights in the middle of the week. Stayed the first night in a queen villa ($140) and was appalled at the dirty carpet, stained cushions and strangely marked bedside table. I was quite reluctant walking about bare foot; it was that filthy. Basic amenities and tea/ coffee makings. Stained coffee mugs which needed a good scrubbing and soaking.
We upgraded to a spa suite for the second night ($210) which had 2 bedrooms and a spa bathroom. There was dental floss hanging off the tap in the shower/ spa which made me wonder if they cleaned the bathroom at all. The carpet throughout the suite was stained as well but not as badly as the queen villa. The body lotion dispenser was clogged so that was useless. Rather disappointing stay.
Cold continental breakfast ($12.50 each) served at the pub; a few different cereals, toast, a bit of tinned and fresh fruit and yogurt.

  • Stayed: November 2013, traveled as a couple
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Thank malyee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded November 25, 2013

Thank you for taking the time to review our resort. I would like to take this opportunity to apologise for the condition of the room in which you were provided upon arrival. This is in no way a reflection of our resort and its standard of cleanliness. We aim to exceed our guest’s expectations and apologise that on this occasion we have not. I endeavour to discuss this with the necessary departments and will utilise your comments to review our business processes.

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Reviewed November 16, 2013

This is a resort-style large property, well-laid out & neat with level sealed roads leading to the scattered ground floor brick units. Plenty of parking on-site.

Reception staff were friendly & efficient when I booked; & upon our arrival & departure.

On the property is a micro Brewery & Tasting Bar; a Brasserie & Bars; a Function Centre; Tennis Courts, Swimming Pools, Spa & Laundry located in a large covered bbq area; & a Children’s Playground is outside the restaurant.

I got a good on-line deal which included a King Villa, Breakfast for two, Bottle of wine & a 45 min Brewery Tour & Tasting for two – good value @ $129.00! We didn’t take up the offered tour as our other activities didn’t coincide with the session times.

Our air-conditioned unit was quite large & bright. It contained a tiny kitchenette with microwave, jug, toaster, fridge, & very basic cutlery, glass & crockery settings but no other kitchen utensils or cookware. Dishwashing liquid & tea towel were supplied as was tea-making supplies including 4 biscuits & small milk.

The room & paintwork was clean but there were a few light stains on the carpet, easy chair & ottoman but I’m probably being a bit ‘picky’ here. Furniture consisted of a comfortable, firm king-sized bed (my preference would be softer pillows); bedside tables & lamps; alarm clock radio & ‘phone; a large desk with chair; an easy chair with ottoman; & small wardrobe with hangers. There was also an ironing board & iron.

The modern bathroom was huge & contained a curtained shower over the large bath. Shower pressure good. Toiletries & hair-dryer were supplied.

Double sliding glass doors let in plenty of light & these led to a private, outside roofed patio with table & benches. Not all units had a patio, as many had just a small front porch with Jack & Jill seating. A minor road was quite close to our back patio but I heard no traffic (or other) noise at all during our stay on a Friday night.

Breakfast was either continental or a ‘plated’ (not buffet) hot breakfast. The served hot breakfast was 2 eggs, bacon, sausage, hash brown & ½ tomato; with unlimited toast, juice, tea & coffee – we took this option & it was fresh & cooked okay.

Room Tip: Not all units have a rear covered patio.
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  • Stayed: November 2013, traveled as a couple
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1  Thank mdeg2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded November 25, 2013

Thank you for providing such a detailed review of your stay with us. It’s fantastic to hear of guests thoroughly utilising what we have to offer and enjoy their stay with us. We look forward to welcoming you again with us next time you decide to stay at Potters Hotel Brewery Resort.

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Reviewed November 14, 2013

Although we enjoyed our stay, we have to agree with previous comment in that the rooms could be better serviced. There were hairs in the bath and on the bathroom floor and the toilet looked as though it had not been cleaned. Excellent Brewery tour and evening meal at the Brasserie.

Stayed: November 2013, traveled as a couple
Thank maxaimee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded November 25, 2013

Thank you for providing your feedback regarding your stay with us. We value you taking the time to provide us with these details. It is with feedback such as yours we are able to address any issues and utilise your comments to make ongoing improvements to our business processes. We hope to be able to welcome you back to Potters Hotel Brewery Resort next time you are in the Hunter Valley.

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Reviewed November 5, 2013

Would definitely stay at Potters again. $140 p/night, but I hear you can get Scoopon's and stuff with better deals. $140 a night is pretty standard in The Hunter Valley. Our room was massive, big king bed and bathroom with shower over bath. Had a sink, fridge etc. Very quiet at night, good curtains so it was dark...our room had a little picnic table in a private outdoor area so would be great for a family if you can get extra beds in there. The restaurant had good food, the pizzas were yummy...the beer is good :) $12 for a tasting you get 4 good sized beers.

If you book here, make sure you book with Vineyard Shuttle Service for a very affordable and awesome bus or horse and cart tour - you can see my review for this under my profile. They will pick you up and drop you back to potters each day, and if you don't want a tour they do return trip $15 pick up and drop off to a winery or where ever you want.

Room Tip: We stayed in the King Villa, which was almost like your own private little unit.
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  • Stayed: November 2013, traveled as a couple
    • Value
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Thank worldwinelover22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded November 9, 2013

Thank you for taking the time to write such a wonderful review. It is fabulous to read positive experiences whilst staying at our resort. We look forward to welcoming you back next time you decide to stay in the Hunter Valley.

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Reviewed October 31, 2013 via mobile

As much as we loved the brewery with its great beer and good food, the accommodation was really bad. The rooms are in desperate need of refurbishment. The floors and bathroom were filthy. During our three night stay, housekeeping did not bother to vacuum clean the floors etc. A shame really since the setting and the friendliness of all staff wad great. Will only come back for food and drink.

Stayed: October 2013, traveled as a couple
1  Thank Otti O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded November 9, 2013

Hi Otti! Thank you for taking the time to review our resort. I would like to take this opportunity to apologise for not meeting your expectations. We do strive to exceed our guest’s expectations and apologise on this occasion we did not. Housekeepers are required to vacuum during servicing of rooms. I am unsure on why this did not occur during your stay and will certainly address it with that department. Our rooms are constantly undergoing renovations and we hope next time you consider staying in the Hunter Valley you may return to enjoy our improvements.

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Reviewed October 28, 2013

We stopped at the brewery for lunch in April and while we enjoyed the overall feel of the place, the food was a bit disappointing. This time the food was much better. It was well presented and tasty pub food. The kids (our girls are eight and four) enjoyed their meals too although they probably could have shared one between them.

This was a lunch stop for us but we had such a good time, with the playground, bouncy castle and live music that we ended up staying longer than intended so it must have been good.

  • Stayed: October 2013, traveled with family
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Thank Iain S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this reviewResponded November 1, 2013

Thank you Lain for providing such a positive review of your experience with us at Potters Hotel Brewery Resort. We value all feedback provided however it is lovely to hear of guests enjoying their time with us. We look forward to welcoming you again next time you visit the Hunter Valley

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Additional Information about Potters Hotel & Brewery

Address: Wine Country Drive, Nulkaba, Cessnock, New South Wales 2325, Australia (Formerly Quality Resort)
Location: Australia > New South Wales > Greater Newcastle > Cessnock > Nulkaba
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Nulkaba
Price Range: $87 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Potters Hotel & Brewery 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Situated in the heart of Hunter Valley Wine Country, Potters is a relaxing getaway. With new ownership since late 2008, Potters is home to the Hunter Beer Co., a fabulous Brasserie and Resort-Style Accommodation. ... more   less 
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Also Known As:
Potters Hotel And Brewery
Potters Hotel & Brewery Greater Newcastle/Cessnock, Australia
Potters Brewery

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