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“New Year's Eve Night Away”
Review of The Dundas Arms

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The Dundas Arms
Ranked #1 of 1 Kintbury B&B and Inns
Reviewed January 14, 2013

We were at a New Year's Eve party at friends' house in the village so needed somewhere to stay. The staff in the Dundas are a very friendly and professional bunch and the welcome/check in matched this. We had the room right above the main bar which would have been a problem had we come back early as the Dundas regulars were making the most of the late opening time! Fortunately we were back late and there was no noise from the bar. The room was very hot but the windows worked and we could cool it down a little. There was an annoying 'clicking' sound coming from the bathroom ceiling which we would have had to get checked out if staying longer but for one night, we tried to ignore it. The room was large and comfortable and had all the usual amenities (tea/coffee making facilities etc) of a good 3 star hotel. Breakfast was very tasty though the staff were disorganised. They said they were not told that guests would be coming down to breakfast at 9.30am as normally breakfast is finished by then. We did keep having to ask for things (toast, butter, more coffee etc) as the staff were more intent on getting set up for lunch than ensuring we had more than the basics. That said, they were happy to bring whatever we asked. Overall, a nice place to stay, though at £95 it is certainly on the steep side.

Room Tip: Avoid the room above the bar if you are going to bed early!
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  • Stayed: December 2012, traveled as a couple
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1  Thank SteveN4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 - 251 of 303 reviews

Reviewed December 29, 2012

With a change in ownership,you always expect something better.
Menu not very exciting,and when main food arrived pretty average for what are pretty high prices for a "country pub" and 6.50 for a sweet is way over the top...
Service okay but not snappy enough for me....does feel like they want this pub to be a "cash cow" for the group that owns it, but for me go 2 miles up the road to the Crown and Garter in Inkpen, where quality of food and value much better.

  • Stayed: December 2012, traveled with family
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Thank Angel01Berkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

Me and my partner stayed for one night and first impressions were good.

We were met by a member of staff who didn't know how to use the checking in system! ( pure lack of training) and waited 10 mins until they found someone who could.

After getting to are room we noticed we had a terrace backing onto the canal so stepped out to take a look, only to hear swearing and the smell of smoke coming from the corner, it seemed this was an area for front of house staff to come and moan about the customers and there team mates! We were shocked to say the least.

After unpacking in what seemed a lovely room ( apart from the view) we decided to head to the reasturant for lunch. We were shown to our table and left to ponder for some time! After 30 mins a member of staff arrived to take are order, I ordered the burger and my partner fish and chips. After a 25 mins wait ( that's nearly an hour wait in an empty reasturant with 7 members of staff on!) are food arrived, the burger was dry, bland, under seasoned and chips soggy and over seasoned. The fish was greasy and tasteless and full of bones! We sat with no one coming back to check on us and could here all the staff swearing and talking about how drunk they were the following nights before with management in on the act! (training instead perhaps or customer relations!) we decided to head back to our room and as we passed the bar staff who were most certainly in higher positions were drinking and swearing without care or regard.

Next was should we complain? Concluded that if we did it would fall on deaf ears and probably end up being the next topic on which they could belittle there source of income! We left without a word disgusted and found a beautiful restaurant called the red house for our supper!

I hope someone who cares reads this and takes action to stop this spiralling before its to late. We shan't be returning!!!

  • Stayed: December 2012
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3  Thank Lord-ashton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

We stayed for a business meeting including an overnight stay. The meeting room worked well if a little cramped. The setting is lovely by the river with access onto the patio although the weather was a bit cold for being outside.
The snacks etc were very good with sandwiches and chips for lunch. Dinner was a pre-ordered affair freshly cooked to a high standard.
I had a large bedroom with a well equipped bathroom and nice toiletries.
The pub side is busy in the evening with a well stocked bar with local beers
Free wi-fi throughout which was great.
Overall a successful and pleasant experience.

Room Tip: Be aware its close to a railway line. Not too intrusive but can be heard on that side of the hotel.
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  • Stayed: December 2012, traveled on business
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Thank harryesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

I have been to the Dundas Arms a few times for lunch, I believe it has recently had new owners and the place has been tastefully upgraded. Very obliging and friendly service, I ate in the library next to a log fire. The new food menu was not exactly what they had on their website however I only wanted a steak and this was available and came with chips, watercress, grilled mushrooms and beaunaise sauce, nothing fancy but was exactly what I wanted. I was then temped with a plate of cheese and glass of port. I'm sure the place should do well and was certainly busy on this wet Tuesday.

Stayed: November 2012, traveled solo
Thank AGDowson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

We stayed here in November for one night whilst visiting family in the area. Stayed in one of the river rooms which was lovely. The heating was not on when we arrived but luckily we were off out and when we returned the room was lovely and warm. The room itself was nice and large with a door opening onto the river. Bathroom was also great and had everything you would need. Lovely nights sleep and breakfast the next morning was fantastic. Everyone was very friendly. Sadly we didnt have dinner at the pub but the atmosphere seemed cosy and relaxing. I would recommend switching the heating on before the guests arrive so it is warm when they walk in the room but otherwise everything was great. Would definitely recommend for an easy nights stay if you are in the area.

  • Stayed: November 2012, traveled as a couple
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Thank Amber d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

having visited this pub previously with it's grumpy unhelpful owner, it was such a good evening! A lovely table with extremely helpful staff (namely Richard) to make us feel welcome and good suggestions to help us make decent choices for our meals. We were warm, comfortable and very well fed with a simple, yet delicious menu choice and good wine. Thank you.. we will be back :o)

  • Stayed: November 2012, traveled with friends
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1  Thank bec w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Dundas Arms

Address: 53 Station Road, Kintbury RG17 9UT, England
Location: United Kingdom > England > Berkshire > Kintbury
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Kintbury
Price Range: $107 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Dundas Arms 4*
Number of rooms: 5
Official Description (provided by the hotel):
The Dundas Arms is a country dining pub perched on a sliver of land sandwiched between the River Kennet and the Kennet and Avon canal. We offer 8 beautifully appointed en-suite rooms where home from home comfort with a modern twist is our philosophy. Each of our rooms features stunning Barnaby Gates wallpaper, lavish curtains, country house style furnitures, high quality linen, handmade Bramley toiletries, flat screen TVs and free Wi-Fi. Many of the rooms also come with their own private terrace overlooking the canal. The pub is filled with nooks and crannies complete with an antique penny bar, large fireplaces and nicely decorated dining rooms.You will find traditional pub classic dishes sitting alongside finer dining a la carte dishes in the restaurant. Our Chef uses the best quality ingredients locally sourced. We are proud to have recently received a Dinner award and 4 Stars for our accommodation by the AA. We are also part of Pub group of the year 2016 by The Good Pub Guide. ... more   less 
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Also Known As:
Dundas Arms Hotel Kintbury

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