We had this hotel booked through booking.com for one night while travelling with our car during a relocaton from one country to another. Due to a fault in our car, we could not make it to this hotel, and had to find accomodation something else. The Hotel showed it was extremely caring. They called us to see if we wanted to dine in their restaurant, and later also understood our situation with not being able ot make it to the hotel, and waivered the no-show charge. We will definitely make it a point to visit this hotel next time we travel close to Turin.