The staff here is incredible. The waiters/bartenders (Felipe, Javier & Roselio) provide impeccable service and truly make you feel like the center of the universe. They are genuine and accommodating. I am a vegan and they adapted the menu to suit my dietary needs with delicious food. My boyfriend, an omnivore, also enjoyed all his meals. The manager, Juan Carlos, provides excellent customer service as well. They were having a slow week so he offered us a free upgrade. The basic room was lovely but the upgraded room was phenomenal. It was enormous and luxurious with an oceanfront view off the spacious balcony. The maids were also friendly and fastidious. Wilson was another member of the staff who drove us to the beach (playa grande) and was there to help us with whatever we needed. This place is breathtakingly gorgeous. Palace is not an exaggeration. We were lucky enough to be there during a slow week (early December before the holiday rush) so we were actually the only guests for a couple of days. We felt like the King & Queen. You can just stay at the palace and enjoy eating, drinking, taking in the views, swimming, playing pool & ping-pong, and just relaxing. There are also many activities in the area. Felipe, one of the waiters, was also our chauffeur and tour guide. If you buy him some gas he will drive you where you want to go, whether its the 27 waterfalls (recommended for adventurous travelers only!!!!!) or some of the nearby towns & beaches. Overall, it was paradise! We highly recommend it!
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- Also Known As:
- The Palace At Playa Grande Hotel Rio San Juan