I booked this hotel because on the internet they said they had air conditioning. On the customer notes I stated I demandend efficient air conditioning. At the arrival I found there was no cimatization and the outside temperature was 35 celsius. They said they gave me a fresh room. At 20:00 it was still impossible to stay in. I had to find a new hotel on the fly and had no choice to tell them because the reception was everytime empty. I told them I had to leave the next morning and they immediately charged my credit card for two full days. No way to have my money back.
I was convinced by the positive reviews, but found that they are about the preceding administration, now there are these new people: always out of the office, all smiles but no aswer to a customer problem and immediate charging with no money back.
I felt this was a fraud because they charged me for a service that was different from the one I booked and that also I never used.
- Official Description (provided by the hotel):
- A XIII's century former-convent and now historical dwelling, dipped in the nature of Valnerina, one of the most uncontaminated valleys of Umbria, that merge the warm ospitality, the charm of the history, the peacefull atmosphere of the medieval village, the genuinity of the typical local food products and flavours. Near Spoleto, a moment of wellness amd relax, a starting point to visit the most interesting places of Umbria or a stunning location for the wedding of your dreams. ... more less
- Reservation Options:
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