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“Appalling service”

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La Residence Mykonos Hotel Suites
Ranked #1 of 5 Hotels in Kalafatis
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Appalling service”
Reviewed September 30, 2013 via mobile

Me and my girlfriend booked this resort on a last minute recommendation from secret escapes. After looking at the pictures and reviews from the website and the VIP service we thought we would book this expensive holiday. Bad move! The hotel was ok in itself but the service is absolutely appalling from the waiters. VIP treatment it says on there website. If this is what they call VIP treatment and service I would hate to see normal service. Countless mistakes, rude, and slow beyond belief, no communications skills what so ever and it totally ruined my experience. It's that bad a couple checked themselves out on the day we left and that was only after 1 night of experiencing the so called VIP treatment. Be warned the rip off prices for the drinks in the hotel. Luckily I booked half board for the food otherwise I would have needed a mortgage to pay the bill. WONT EVER RERURN !

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Purks67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
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See reviews for
26
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2013

We stayed in the hotel with 2 kids for a few days mid September. We found what we were looking for: a place that is luxurious, private and quiet and gives you the option to combine pool and beach yet not feel confined as in a closed resort. We liked the hotel location: situated in a lovely bay far from the crowds, 5 minutes from lovely beaches, with a few good options for very nice taverns around (for lunch and dinner, in our case). The hotel itself is beautiful, pools are great, very clean. The room was spacious enough for 4 and in our case opened straight to the pool through a private porch which was great. Breakfast is rich with options and delicious. Hotel staff is great, particularity Valia, the hotel manager, who is welcoming, informative and caring. Mykonos is relatively expensive in comparison to other Islands but the kids were not charged for any of the food! Not even for the lunch we ordered at the restaurant on the first day of our arrival. Not your typical choice for a family vacation but we loved it, thought it was special, and felt welcomed and relaxed!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AyeletKarmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 24, 2013

Can only confirm everything already said by other reviewers about La Residence. Luxury hotel in quiet oasis. Not much there except beach and couple of tavernas but perfect for a chill out week in the sun. Never stayed in such a clean hotel, they even wash the pool deck twice a day! Food was fabulous and of a very high quality. Manager Vallia was very attentive and friendly. Just a couple of things missing which we would have expected to have in a hotel of this calibre, a full length mirror in the room and tea making facilities. Other than that, can't fault it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BerkshireBonker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shepperton, England, United Kingdom
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 22, 2013

Staff were very helpful, rooms spacious, beautiful decor. A little of the beaten track but perfect for a chill out week. Drinks expensive, and think they would sell more if they lowered the price. Drinks menu and service to sun beds would be a welcome addition in line with other luxury hotels.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 19, 2013

Made my 10day half/board early August. emailed Valiathe front office Manager to request a Pool-Side Room as I'am a daily swimmer 24-7. On arrival disappointed to be given a first floor room which means a exterior walk down the exterior drive to enter the Hotel entrance pass reception to
Access the multiple pool area! Having now reached 5 pm on our third day of ten I am frustrated not to have been relocated by now ! I will make a final review on completion of our vacation which as I
Pointed out also we were celebrating my Wife's Birthday during our stay,Time will tell!!

Room Tip: Unable at this time, the first time I have reviewed during a Hotel Stay!
See more room tips
  • Stayed September 2013, traveled as a couple
    • Service
Helpful?
1 Thank Geoffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 11, 2013

This small boutique hotel is a perfect place for a romantic getaway. The staff of the hotel and especially its manager Valia will go an extra mile to make sure that everything is perfect and will answer all your needs. The rooms are spacious, with nice view, beautiful and clean, but the most surprising thing of the hotel was its gourmet dinner, so I you won't stay the night at least have a great dinner on a beautiful veranda near the pool. Another good surprise was that the bath towels were changed twice a day. The beaches around hotel's area are still natural and not crowded. In sum – WONDERFUL.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KrJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2013

We're not Mykonos veterans so were unsure about the geography of the island & where the ideal places to stay were. La Residence is not in the touristy part of the island (and thankfully so in retrospect) but is not far from anywhere if you have transport at hand. It has a certain quaintness & charm about it especially as it's not amongst the hustle & bustle of tourist-ville. The 3 or 4 swimming pools offer a nice backdrop to what is a very beautiful, sea-facing hotel. Valia & her staff ensured we had a very pleasant stay and were always eager to assist in any way they could.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NS16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Residence Mykonos Hotel Suites

Property: La Residence Mykonos Hotel Suites
Address: Kalafatis Bay, Kalafatis 846 00, Greece
Phone Number:
Location: Greece > South Aegean > Cyclades > Mykonos > Kalafatis
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Kalafatis
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — La Residence Mykonos Hotel Suites 5*
Number of rooms: 24
Official Description (provided by the hotel):
An oasis of graceful living, La Residence Suite Hotel captures the glamour and sentiment of Colonial chic in lavish surroundings, 24 elegant suites, spa, five pools and five plus star luxuries. ... more   less 
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Also Known As:
La Residence Mykonos Hotel Kalafatis
La Residence Mykonos Hotel Suites Kalafatis

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