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“Staff of this standard hard to find” 5 of 5 bubbles
Review of SENSIMAR KALLISTON Resort & Spa by ATLANTICA

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SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #1 of 12 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Stoke-on-Trent, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Staff of this standard hard to find”
5 of 5 bubbles Reviewed June 4, 2014

Before we get to the hotel the weather in Crete this late May was rubbish. As a person who wants 8:00 to 19:00 wall to wall blue sky was not euphoric about the week away.
So as you can tell this review is by Mr. Grumpy!!
When you arrive the front of the hotels location is a disappointment, it's on a main road, in a semi-commercial area i.e. just up the road a is a BMW dealers and a tyre fitters! In the other direction it slowly becomes more holiday area.
On entering the hotel this is soon forgotten the reception is classy leading through to the bar and bar which is located above the restaurant. The view from here is down towards the beach, the garden area not looking as long as in photographs but is spacious enough to make the hotel (which we were informed was full) to never seem crowded.You soon forget the front location as you do not hear the road an stepping 'out the back' is another world.
Onto the room we had a double with sea view the double bed was big enough for four adults (we never had more than two) with a settee, fridge, good bathroom but sadly no bidet.
The hotel is spotlessly clean, and is the first hotel I have ever been in that seems to have more sun loungers than guests.
The bonus in this hotel are the staff. They are super efficient but friendly, nothing is too much trouble, from the maids who clean the rooms to the management all are excellent I cannot praise the enough. Not one member was below the top level.
As said at the beginning the weather was poor but the hotel made the holiday despite me Mr. Grumpy about the weather,
Pass the ouzo please.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Clive T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, July 7, 2015
Dear Clive,

Thank you for choosing Atlantica Kalliston Resort & Spa and for taking the time to share with all of us your thoughts through Trip Advisor. We were very glad to read that your experience at our hotel was positive and do hope to have the pleasure of serving you once again in the future.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.


Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (313)
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cheshire
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

We have just got back from this lovely hotel. It was bigger than I thought it would be and set out well, the grounds were kept immaculate and the sunbeds nice and comfy right on a nice sandy beach.We were given a swim up room which enabled me to have a swim before breakfast and my husband could have a lie in! I was concerned about having a ground floor with other people maybe having access to our room but it was fine. The room itself was nice and spacious and kept clean. The food was good, a buffet breakfast with good choices and we opted mainly to swap evening dinner for lunch in the greek taverna then ate out at night! The only thing we were disappointed with was that prior to arriving I emailed the hotel to request certain things and told them that we were joining friends who were there to celebrate their forthcoming Ruby Wedding and myself a special birthday and they emailed back and asked which couple was celebrating what, which made us think that they would do something to acknowledge this and they DIDN'T However the management were always visible and hands on they even waved us off when on coach to airport. Overall a good holiday for couples only and would return

  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CheshireIris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, September 29, 2014
Dear Esteemed Guest,

I would like to thank you for your wonderful review and feedback.

We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 96% in overall guest satisfaction.

We all wish our guests to be happy and to see them back in our hotel over and over again.

Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 4, 2014

We chose this hotel as it was a "Couples Only" hotel and we were looking for a relaxing week by the sea in a child free environment! We were not disappointed!! The whole hotel offered a wonderful service from the rooms to the meals and the staff were always helpful when you needed assistance. Everything was clean and the quality and diversity of the food was excellent and with the a al carte restaurants there is a choice for everyone!

The location of the hotel near to the town of Chania is also good as it is a quick 10 min bus ride into the centre to visit the delights of the Old Town. Also the transfer from the airport is only 30 mins!!

The Entertainment in the evenings was a bit mixed but we thoroughly enjoyed the resident duo Joel & Sean, Lunafall, who are very entertaining and have a very good diversity of pop music.

There were two downsides to the hotel:

1. The size of the lounge is not big enough to use as the "entertainment lounge" to fit all the guests in especially if it is to cold to sit outside as it was on a couple of evenings. The Hotel Management need to reflect on this and see what they can come up with to improve the situation.

2. The room we stayed in the balcony did not have a solid roof, it had a mesh roof, so when it rains, which it did for 1 day, you were not able to sit outside and enjoy the views. Most of the other rooms had solid roofs on their balconies.

Overall we would recommend the hotel top holiday makers as it did meet our expectations of a peaceful and relaxing holiday!!

Room Tip: ensure when you book you don't get a room over looking the main road!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, June 18, 2014
Dear Mr Peter,

firstly I woul;d like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Crete.

Please accept my sincere apologies for any inconvenience we may have caused you during your stay due to unforeseen weather conditions or limited indoor area provision.(Greece is a country with 220 days of absolute sunshine). At Atlantica Kalliston, we offer accommodation of 10 different room types to suit everyone’s needs.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and the TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 95% in overall guest satisfaction.

Dear Mr. Peter, thank you very much for your feedback; it is only by listening to the feedback of our guests that we can maintain and improve the quality and standards of our facilities and personalized services.

I am really looking forward to seeing you back in our hotel!

Thank you for taking the time to write this review.


Best Regards,

Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 2, 2014

We stayed at the Kalliston July 2013 for a week when it was new to Thomsons. Beautiful setting right on the beach, with plenty of sun beds available, although being 5 star would have expected better quality sunbeds. The staff were really helpful and pleasant. We had a problem with our air conditioning the first night & the management were very apologetic, making sure the problem was resolved, and offering us a free meal, wine & a lovely bowl of fruit for our room! We had a junior suite with fantastic views out to sea. The room was large & airy, but I do not feel the fittings were of a 5 star standard.Having said that, the bed was the most comfortable I have ever slept in! We stayed half board and we're very pleased with the breakfasts & evening buffet, never having to wait long for a table. The manager made sure he was highly visible, and approachable, welcoming & speaking to guests at mealtimes & throughout the day. I feel he & his staff worked very hard & appeared genuinely proud of their hotel. We thoroughly enjoyed our stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jacqui R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, June 18, 2014
Dear guest,

I would like to thank you for choosing Atlantica Kalliston Resort & Spa for your holidays and for your helpful review and feedback. It is very importan for all of us here at the Kalliston and it will ispire us to work even harder in order to perfect our personalized services.

Please accept my sincere apologies for any inconvenience we may have caused you during your stay. Atlantica Kalliston is proud to use the latest technologies of air conditioning systems which in rare occasions may present a fault.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and the TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 95% in overall guest satisfaction.

Dear esteemed guest, thank you very much for your feedback; it is only by listening to you that we can maintain and improve the quality and standards of our facilities and services.

I am looking forward to seeing you soon back in our hotel!

Thank you for taking the time to write this review.


Best Regards,

Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 1, 2014

We returned from our two week break fully chilled! When you first arrive at the hotel you walk through the lobby and are met with a breathtaking view. The hotel is spotlessly clean and the rooms are large as is the very comfy bed. The food is excellent considering it is a buffet service and would thoroughly recommend the drinks package if on half board. The staff cannot do enough for you and are extremely friendly from the reception desk through to the maids. It felt as if it was a family run hotel. Cannot wait to return.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Gina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, September 29, 2014
Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 30, 2014

Where & When - Atlantica Kalliston Resort & Spa 13 – 27 May 2014 Half Board

The Kalliston is situated on a lovely sandy beach on the west coast of Crete approximately 20 minutes from Chania. The decor of the hotel is minimalistic, lots of glass balconies and tiled floors & is absolutely spotlessly clean. The swim up bar & main swimming pool, with a large Jacuzzi/aqua jets, are set in gardens with plenty of sun loungers, we had no problem getting a sun lounger & there are more on the sandy beach. Guests are from a variety of European countries with a good mix of ages.

The Spa & The Gym - I had an 80 minute Li’Tya Massage spa treatment which was excellent & included a half hour use of the sauna and steam room. We used the gym several times which we felt was well equipped & was often in use during the day by other guests.

The Staff - The hotel is staffed by a generally young team who are without exception polite & friendly. The reception & customer service staff sometimes seemed to lack experience to deal with questions or problems satisfactorily and gave incorrect or incomplete information about things like Taxi Fares, Bus Times, the drinks package etc, our final bill.

The Room - We booked a double room with a street view & requested a room high up and quiet. My dream of a 5 star room was shattered and my heart sank as the door opened to Room 408. We booked a road view room, BUT we didn’t expect to be practically ON the main road from Chania to Kissamos! Additionally the room was VERY small and not light, airy & spacious as the photos on line suggest. There was nothing in room 408 that suggested 5 star & absolutely no WOW factor!!! There was just enough room for the double bed, no space anywhere for a comfy chair or sofa as we would have expected in a 5 star room, very disappointing.

The Complaint - When I went to complain about the room the Head Receptionist quoted me the square meter of the room telling me “this is what you booked”. I can’t see anywhere on line that states that road view rooms ARE small or what the square meterage is! However, if you look at picture “27 of 35 – Double Room” on the Thomson website you will see that the photo of the room is actually taken into the very large mirror, but you can also see the foot of the bed outside the mirror reflection and that there is not much space at all.

I asked for another room & was told the hotel was full and nothing could be done. I asked for help from the Thomson Advisor, she did let the hotel know that we were not happy with the room but also advised that they wouldn’t give us a bigger room! The hotel suggested that on the next changeover day the hotel would let us know which other quieter rooms were available & hopefully a bigger room! Changeover day came and went and when I went to follow it up we were told we had missed the opportunity to look at other rooms. They assumed we had settled in!!!

This lack of service and communication is one area where the hotel could improve and shows the lack of experience of the team who in my opinion did not address my complaint at all, which made me feel like they thought the problem would go away. Our room was right next to the reception anyone could have left a note in the room (as they did throughout the fortnight about other information). I feel that as I made a polite complaint and not a big fuss we were just ignored.

And Finally ...
This area of Crete is full of recent history where annually the “Battle of Crete” from WW2 is commemorated around 21st/22nd May. We found out from other guests, who happened by chance to be in Chania on the day, that there had been a big parade which they felt many people would have liked to have seen – including us! We enquired about other events at Maleme Airfield and were given the wrong date & unfortunately missed the fly past & parachute drop as well! We were surprised that the Thomson Advisor & Kalliston staff did not seem to know about local events to share with guests.

What the Kalliston dose well:

Friendly & Polite service, spotlessly clean hotel and grounds in all areas. No problem getting a sun bed. Free WIFI throughout the hotel, grounds & beach. Free Safe in the room. Free Bottles of water left in the rooms daily.

We only ate in the Buffet Restaurant where the food was Excellent, plentiful & with a good variety.

The swimming pools are inviting but cold in early season as not heated but were gradually warming up as the holiday went on! Beach towels included.

Manager’s Reception is a nice touch with a glass or two of bubbly and fireworks and an introduction to the Senior Staff from all Departments.

What the Kalliston/Thomson could improve on:

State that the Standard Double/Twin Rooms ARE small in the brochure and on line! Customer Service & Reception Staff should have more local knowledge about taxis/buses and local events. It would have been good if the Thomson Advisor & or Entertainment Rep had been able to tell guests about the Commemoration of the Battle of Crete for anyone interested in living history. The Atlantica Kalliston is a very nice hotel, on a lovely beach but lacks the luxury, experience & cohesion guests would expect to provide the seamless effient service of a 5 Star hotel.

Tricia & Shaun, Manchester

Room Tip: Sew View Room is Essential.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank PatriciaProudfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, July 7, 2015
Dear Tricia & Shaun

We would like to thank you for being our guest and for taking the time to post your review regarding your visit to Atlantica Kalliston Resort & Spa.

With great pleasure we noted that you had an enjoyable stay and that all the facilities and services delivered, were up to your expectations. Your positive, rewarding input has been shared with my team and is highly appreciated.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Once again, thank you for giving us the opportunity to accommodate you here and contributing to a memorable stay.

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 30, 2014

This is a very well run hotel. Entertainment is low key and the quality and variety could be improved. The one big downside of this hotel is there are not enough public spaces indoors to accommodate all of the guests. The rooms are light and airy and the bed large and extremely comfortable. Toiletries, tea, coffee, milk and water re-stocked daily. Standard of cleanliness very high throughout hotel. Food of a good standard with very wide choice and service second to none.
Pool area very pleasant as is the beach.

There is a bus stop outside hotel which provides good service into nearby Chania a pleasant town worth a visit. We also hired a car from the lady at the hotel who is lovely and very helpful.
I would recommend this hotel if you are staying in this part of Crete.

Room Tip: Sea view the best
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Seaspray15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, June 18, 2014
Dear esteemed guest,

I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Crete.

Please accept my sincere apologies for any inconvenience we may have caused you during your stay due to unforeseen weather conditions. We at Atlantica Kalliston Resort and Spa, honor ourselves for catering to different gastronomic needs which is why we offer seven theme nights in our main restaurant Deep Blue. Moreover, we operate Gialos Greek Restaurant, Al Fresco Italian Restaurant, Yuni-Ko Asian restaurant and Wine Cellar, our gourmet restaurant with upscale international cuisine and rare vintages from the best wine producing regions of the world and of course three bars (two outdoor and one indoor).

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and the TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 95% in overall guest satisfaction.

Dear guest, thank you very much for your feedback; it is only by listening to the feedback of our guests that we can maintain and improve the quality and standards of our facilities and services.
We wish to see you soon back in our hotel!

Thank you for taking the time to write this review.


Best Regards,

Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Property: SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Location: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Agii Apostoli
#1 On the Beach Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Agii Apostoli, Chania

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