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“Simply the best hotel I have ever stayed in”

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TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #2 of 11 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 21, 2013

Atlantica Kalliston......How can I begin to describe this absolute gem. From the minute I arrived I was greeted with warm, friendly and attentive staff, a nice cold orange juice and a cold flannel to cool us down from the baking heat. The hotel was absolutely spotless throughout, the room was fantastic with lovely sheets, clean towels but also a fruit basket and water complimentary to the guests. The bed was large and comfortable and the room had a beautiful balcony with incredible views and within seconds of the staff taking our bags at reception so we could just relax on the terrace, the bags swiftly made their way to the room by yet another happy and attentive member of staff. There are absolutely NO faults with this hotel - it completely exceeded all our expectations in every single way. The cleaners were also very, very delightful and on many occasions we would stop for a brief chat. Every single member of staff including the owner provided the most excellent service, they never faltered and not one of them could improve because they all emphasised 5* class in every way. I went with my partner in late June/early July and yet the hotel was fairly balanced, no crowding around the bars or pools, a happy balance. I will definitely be back without a doubt, I would go tomorrow if I had the money. If you think of visiting elsewhere DON'T, you would be missing one hell of an opportunity, trust me on this. Excellent pools, great location, friendly staff, amazing delicious food with bags of variety and diversity (something there for everyone, vegetarian or non-vegetarian this hotel has it covered). The chefs are very enthusiastic as well as were all the staff. I left this hotel crying my eyes out simply not wanting to leave, it's very rare that a place can have such an effect on me. Just goes to show what you can find....

  • Stayed: June 2013, traveled as a couple
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13  Thank Zmaragda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded March 18, 2014

Dear Esteemed Guest,

thank you for your positive review and feedback.
It is very important for all of us and it gives us a lot of strength in order to achieve all our future goals.

We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. I will make sure that everyone in our team knows about your positive respond and your warm comments.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 96% in overall guest satisfaction.

I definitely look forward to seeing you back this year.

Thank you for your time and your support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 - 811 of 1,279 reviews

Reviewed October 21, 2013

Stayed in June 2013 on a half-board basis. It couldn't have been any better.

The hotel is superb. We were upgraded from a sea-view to a room with a Jacuzzi pool, which made our stay even better. Décor is modern and tasteful, and the hotel overall was well-maintained and clean. The room we stayed in was comfortable and quiet.

Staff, from front-desk to the restaurants and poolside bars, were friendly, helpful and welcoming. Each visit to the main buffet restaurant, we were met by a smiling waiter, and service was swift.

Food-wise, it was ok. There was a good choice on offer in the evenings, it was cooked to a decent standard, but let's be reasonable here - it's not exactly Galvin at Windows, so it was the sort of thing you'd expect from a buffet. Desserts, as always, were great.

The beach, although not private, was clean, and the sea was clear on days when it wasn't windy and choppy. The grounds and swimming pools were well-maintained and clean. There is a relaxed atmosphere, although bagging sun loungers can sometimes be a mission in the mornings, as people get up early and start frying their pale skin from the crack of dawn.

Kalliston Atlantica appears to be very popular with Scandinavians, which would explain why over 60% of guests didn't speak English. I'm fine with this fact. I've never met a Swedish chav. Consequently, there weren't any idiots present during our stay.

With the above in mind, I would visit again, although I appear to have got lucky and found a deal that cost half of what the hotel now charges. Still, I'd say it's well worth it, and I look forward to returning.

Room Tip: Rooms with a private Jacuzzi on the balcony and sea view really made our stay. Save a bit of mone...
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  • Stayed: June 2013, traveled as a couple
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7  Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded July 6, 2015

Dear Esteemed Guest,

Thank you for your positive review and feedback which gives us strength to work harder; we all really appreciate your nice words. It was great to have you here at the Kalliston and we hope to see you soon.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the near future.

Thank you for your time and support!

Best Regards,

Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

just returned from this hotel, and having read most of the trip advisor comments can only agree..
If you want to be treated like a VIP for the whole of your visit, eat 5* food, drink sparkling wine, sit on a blue flag clean beach, be waited on hand food and finger, sleep in the most comfy bed and have probably one of the best power showers ever, then visit this hotel!!!!
Immediate surrounding area not fantastic, but Chania is only 15 mins on the bus and Platanias is probably the same in the other direction. The bus for both stop directly outside the hotel.
we were welcomed with fresh orange juice and cold flannel to freshen up after our journey, luggage was taken up to our room, we had free beach towels free sun beds, the entertainment was low key, but ok. whilst waiting for our departure collection, we had bottles of water and sweets given out we are also all bid farewell from the guest relation manager.
Excellent job all round, will definitely want to go back

Room Tip: I would not advise paying for a swim up room as the pools are not heated, they are also mostly posit...
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  • Stayed: October 2013, traveled as a couple
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2  Thank Sally H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded March 21, 2014

Dear Esteemed Guest,

I would like to thank you for your positive review and feedback. It is really encouraging and it will give us more strength in an effort to achieve our ultimate goal which is to make Atlantica Kalliston the best “adults only” resort in Crete.

We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal. The TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 96% in overall guest satisfaction.

I definitely look forward to seeing you next year.

Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

We stayed at this hotel for a week in July all inclusive. as we had stayed the previous Year at an Atlantica hotel in Rhodes we thought we would try this one. We booked a sea view suite but were disappointed In this. It was obviously in the older part of the Hotel, on the 3rd floor and was quite musty. The room itself was quite large but in a block at the back. We went to reception and asked to be moved but there was no other room available. I called back there the following day and asked again and the man on reception said we could have one of the swim up rooms on the ground floor. This was much better as my husband has chest problems. The room itself was smaller but had a bathroom, separate loo and its own wet room as well. It was lovely to sit outside in the evenings with a drink. The pool was lovely and hardly used.

The food here was OK but a bit repetitive. Lunches were in a lovely beach side restaurant but the food got quite boring. If you were on half board you could choose from a menu but if you were all inc you had to have the buffet. Some of the things on evening menu were a bit strange I.e snails and rabbit stew !!!!!

The firework night and managers party were very good but not quite as good as the one in Rhodes. The manager in this hotel was fantastic (does he ever go home). He was always smiling and shook hands with everyone as they went into dinner.

In summary: a very nice hotel on a lovely beach. Ask for one of the newer rooms by the swim up bar. Do visit Chania it's great. Lots of imitation leather bags fairly cheap (all the popular brands,nearly as good as the original Mulberry).

Room Tip: swim up rooms are great.
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  • Stayed: July 2013, traveled as a couple
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2  Thank SurreyLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded February 1, 2016

February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

Been home just over aweek now wishing we were still there..First time at an Atlantica hotel..and wont be our last..Celebrated Our Silver Wedding Anniversary..treated like VIPs from day one..Wine/flowers/cake..petals on the bed..nice touch..Upgraded our room..Staff 100%..nothing a trouble..Marieanne/Eva/Maria/Andreas..Credit to the Kalliston..Food amazing..couldnt find one fault..looking for 2014..as hubby 50..think we may return...Fab-u-lous..<3..

  • Stayed: September 2013
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Thank Carole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded March 27, 2014

Dear Guest,

thank you for your positive review and feedback. It will help our whole team perfect its services and make Atlantica Kalliston the best “adults only” resort in Crete.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and the TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 96% in overall guest satisfaction.

I definitely look forward to seeing you next year so we can all celebrate together your husbands 50th birthday.

Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

We recently went to Atlantica Kalliston where we had booked a sea view room. Upon arrival, we were treated like VIP's and given a cold towel and cold drink in the lounge bar before being shown into our room. What a fantastic room!! We were upgraded to a room with a private Jacuzzi on the balcony(which was freezing cold) and a great sea view. All food was fantastic and would recommend the lamb casserole in the Greek restaurant, very yummy. The fireworks evening was spectacular and also where my partner asked me to marry him - a very romantic evening. After telling our very friendly waitress, we were given a special heart shaped cake and glasses of champagne on our last evening along with a bottle of white wine and rose petals in our room. Such a lovely touch and they seemed very happy for us. Highly recommend this hotel for a relaxing sandy beach holiday, absolute bliss.

Room Tip: If you can get a Jacuzzi room, it is really worth it and away from the lounge bar if you want an ear...
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  • Stayed: September 2013, traveled as a couple
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1  Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded July 9, 2015

Dear Robyn,

We would like to thank you for being our guest and for taking the time to post your review regarding your visit to Atlantica Kalliston Resort & Spa.

With great pleasure we noted that you had an enjoyable stay and that all the facilities and services delivered, were up to your expectations. Your positive, rewarding input has been shared with my team and is highly appreciated.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Once again, thank you for giving us the opportunity to accommodate you here and contributing to a memorable stay.

Kind regards

Dimitris Perrakis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

We stayed at the Kalliston from 25.6 to 9.7.13 and enjoyed it so much we returned again staying from 10th to 24th September( so only now able to review our return visit). As on our earlier stay, everything was perfect from the moment of our arrival. The staff are exceptional and were genuinely happy to see us back. The weather was really good ( except 1 night we had a thunder storm! ), but a bit more breezy and cooler of an evening than our previous visit, which is only to be expected, but we were still able to use the pools - especially the fantastic Jacuzzi pool-as the temperature was very comfortable, and the sea itself was a lot warmer than earlier in the year. If anything, the food on offer both at breakfast and dinner was even more varied and plentiful and we were always spoiled for choice. There was always a good choice at lunch with everything you could want and there is always an a la carte . We again booked the all inclusive package and as part of that you are able to have a complimentary meal in both the Italian a la carte and the Greek a la carte. We did not take up the Greek meal as we found the food in the main restaurant so good we were quite happy with that, but we did eat in the Italian where the food was even better this time than last with a larger menu choice. The staff in all the restaurants are lovely, especially the Deputy Maitre, Amalina ( ? ) and Alexis who is always so pleasant and helpful. Other reviewers have criticised the all inclusive as not being totally all inclusive, with only certain drinks in the package, but we don`t find this a problem as the house wines are fine and there is a really good choice of cocktails which are in the package-- more than ample for us-- my wife likes her cocktails and even she said she was spoilt for choice! We, like another reviewer, have been to hotels in the Caribbean where every drink is included, but the difference is that these hotels have been advertised as all inclusive hotels. The Kalliston offers packages to suit everybody. We cannot write another review without mentioning the excellent staff, especially all the bar staff, in all the bars, particularly Stelios in the Lobby bar. Alkis and all his staff are brilliant, but, as we usually spend most of our nights on the bar stools in the lobby bar , we get to see how hard they work to serve all the cocktails etc to those enjoying the entertainment out on the Terrace. Talking of the entertainment, we really enjoy the 2 of Diamonds and think Cassie+Connor are both very talented. While we were there the Disco party night down at the Pool Bar was one of the best nights we have had on holiday, with people of all ages enjoying both the music and dancing. The local duo who usually sing down at the Aqua Bar are also very good, while the American singer Karen, while not to our particular taste is a very good singer. One night a week is Greek night with dancing etc, so we cannot understand those who say there is not enough variety in the entertainment. Mind you, in September, we were only able to have one night down at the Aqua Bar as it was too windy other times which was a shame as it is a beautiful setting. Another reviewer who stayed for just a week in September has said the average age of the guests in the hotel was 50, but , while we would say that the age group in September was generally on the older side than in June+July, there were still quite a large proportion of younger people particularly in our first week. Those we spoke to who had the Jacuzzis on their balconies did say they were quite cold but some did use them, but , again, earlier in the year they were warmer as the sun was on them for longer. To sum up, we had an absolutely fantastic holiday on both occasions and are already planning our return next summer. We would definitely recommend the Kalliston-- we can`t fault anything about it but it is undoubtedly the brilliant staff that make it what it is,

  • Stayed: September 2013, traveled as a couple
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9  Thank JourneymanMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded July 9, 2015

Dear Guest,
I would like to thank you for your positive review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Greece.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
We all wish our guests to be happy and to see them back in our hotel over and over again.
I definitely look forward to seeing you next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Location: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#1 On the Beach Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range: $191 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
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Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
TUI SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Agii Apostoli, Chania

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