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“Hats off for the revised Atlantica Kalliston Resort & Spa”

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TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #2 of 11 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed August 22, 2013

We have booked Atlantica Kalliston Resort & Spa for second year, after a wonderful vacation we spent last year. We had a wonderful surprise, the hotel had a face lift and changed it's spirit into couples hotel.
We got a wonderful room with private pool - highly recommended (VIP rooms), the atmosphere is great and relaxing, the food is very good, the SPA is excellent - be sure to book at least one treatment with Dimitria at the SPA, she is wonderful, I kept coming back for all possible treatments.
We enjoyed our vacation very much, we found it pleasant to see most of the devoted staff from last year, still working at the hotel and the great Food & Beverage /Operation Manager still there, taking good care of the guests. Well done to the entire team, we will come back again.

Room Tip: The VIP rooms are the best way to ensure full enjoyment
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anat100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded September 29, 2014

Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,213)
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805 - 811 of 1,213 reviews

Reviewed August 21, 2013

We selected this hotel quite at random after looking on the Internet. We had previously been to a Thomson hotel in Sorrento that we felt couldn't be bettered. How wrong we were !

We returned from this holiday a couple of days ago and cannot extol it's virtues highly enough. From our arrival late afternoon to our departure early afternoon a week later, we were treated to the highest standard of service from the helpful and very friendly staff group, Everyone we encountered, from the lovely lady maitre d to the extremely hard-working pool bar staff, helped to create the ultimate holiday experience.

Every care is taken in this hotel to ensure that guests can relax and enjoy the fabulous pools, leisure facilities and beach which is literally on the doorstep. The range of food available at every meal ( we were all inclusive) was staggering in its quality and variety. Ironically, it was a rather cruel touch to find a set of bathroom scales in the bathroom which looked accusingly at us as we returned after every meal ! Needless to say, this was one facility we avoided at all cost...

Our room was very comfortable, clean, with air conditioning that ran so smoothly and quietly, ensuring that a good night's sleep was easily achieved. All the areas of the hotel were maintained to the highest standard. We were both in need of some R and R. This hotel provided the perfect opportunity to step off the treadmill and unwind.

I couldn't write a review without mentioning Aristotle. We ate lunch each day at the Greek Restaurant, part of the hotel complex. Superb food and shady tables overlooking the beach. We noticed a beautiful grey tabby cat weaving in and out of the tables. We learned that he was a stray who visited the restaurant every day at the same time, charmed titbits from customers only to disappear at the end of lunchtime. I looked forward to meeting up with our feline friend each day and made sure that he had at least one decent meal. I would be so heartened to think that other guests following us would help to keep this lovely little chap going.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Lesley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded February 1, 2016

February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

We have just returned after a week at this fantastic hotel. We were all inclusive and found it to be excellent value. We can not praise the staff highly enough; they were all incredibly professional, friendly and willing to make the holiday a wonderful experience. The range of foods available at each meal was impressive and prepared to a high standard. We love being on the beach and always found a sun bed without any problems, this also appeared to be the case by the pools. We had a junior suite with a sea view - just perfect! We will definitely return.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank thamemarilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded September 29, 2014

Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

We visited relatively early in the season booking half board through Thomas Cook. We were fortunate enough to be upgraded to a junior suite so that immediately put us in a good frame of mind! Things didn't look back with a fabulous spread of food for breakfast (divine Greek yoghurt) and an excellent selection for either dinner or lunch (there was no problem selecting either as a "half board" option). The bus stop into old town Chania is across the road from the hotel and a frequent service gets you into town in 10-15 minutes. We found a couple of decent nearby tavernas for lunch and enjoyed the trips into town for an evening meal on 4 nights of our week long stay. The hotel has a selection of pools and a pleasant beach for lounging and swimming. The gym is "OK" though when we were there one of the two running machines was not working. Overall this is an excellent hotel that does justify a proper 5 star rating.

Room Tip: Avoid the "discounted" car park / road facing rooms. 90% of rooms do have a sea or pool v...
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank leech_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded February 1, 2016

February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

We are Senior reviewers who have now returned to this hotel for the sixth consecutive year. Five of which were under the Grecotel management we loved it then and was hoping it would still be as good under the Atlantica group. Our fears were unfounded as it was great. Mainly because they have kept most of the original staff who are always so pleasant and cannot do enough for you, for us it was like visiting our friends again.
How Atlantica have built another 60 rooms which look amazing of which a lot are swim up rooms and another swimming pool with swim up bar, plus extra resaurants, a Jacuzzi replaces the childrens section of the main pool and all the lawns and flower beds in six months from last October to May this year is incredible.
We agree with all but the few poor reviews this hotel has been given, so. to take time and read them all.
We think the Kalliston is fabulous, for the same reasons as most of the reviewer on this hotel and hope to return again next year. Missed going on the little train as the weather was too hot for us to go roaming and there was lots of little events going on around the hotel areas during the day.
Stayed July23 to Aug 6th

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Richmond08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded February 1, 2016

February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

My wife and I recently stayed in this property for one week starting August 9th-16th.
The hotel is modern, stylish, and comfortable. The staff is very professional and makes every attempt to welcome its guests and serve them to the highest standard.

Pros:
Location directly on a perfect beach
Close to Chania and attractions
Excellent restaurants on site (we preferred the Greek restaurant)
Professional staff
Great beds

Cons:
If you have a room on the street side, this would be noisy.
The Internet in the rooms is VERY slow. The lobby net works well.


My wife and I has a wonderful time and would highly recommend this property.

Room Tip: Not on the front side. The swim up pool rooms on the ground floor are amazing
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank chadmidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded February 1, 2016

February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

Virtually faultless - every member of staff did what they do with a smile on their face. Nothing was too much trouble. We had a minor issue with a few ants in the bathroom after about a week. Reported it to reception and before resolving the problem, they checked that we weren't allergic to any of the chemicals they may use (extra mile and all that). The hotel generally lacked a bit of character and didn't have the wow factor experienced at the H10 Timanfaya Palace in Lanzarote where we've been twice and was 'only' 4*. I'm not sure what makes a 5* but we couldn't see why the Kalliston got the grade when compared to the Timanfaya. Our room had a fantastic view and was adequate however we expected a little more room than we had. Cleanliness was excellent throughout. Food was great with plenty of variety although occasionally it wasn't as hot as we would have hoped but didn't really spoil anything. Drinks were a little expensive (5 euros for a pint of lager and the same for a glass of fresh orange juice) however there is a all inclusive drinks option but this wasn't to our advantage. 3 pools to go at and all were within a max of 40 metres from the sandy beach and sea which was gently shelving and great for swimming. Entertainment was low key and some of it was OK but generally not our cup of tea - that's not a problem as that's what we expect wherever we go. The immediate local area is a bit non descript however Chania old town is a great place and we went twice - once in the daytime and once in the evening. We hired a car for three days and went to Lake Kournas - idyllic, Elafounisi Beach - the best we've seen and Therrisou Gorge - spectacular! On the point of car hire, I recommend doing this through Speed Wheels who's agent Maria is in the hotel every day in the morning and evening. She has a wealth of knowledge on places to visit and how to get there.

Special mentions go to the following staff: Elena who works in the lobby bar in the evenings, Stelios who runs the swim up bar during the day, Tania who is involved in the sports entertainment, Alex who works in the restaurant, Shanna who organises the entertainment and Maria who works for Speed Wheels car hire. All of these great people made a difference to our holiday.

...and the key question... On a scale of 1 to 10, how likely would you be to recommend this hotel/holiday to your friends and family?

It would be a definite 10! Would we go back - definitely!

Room Tip: There are some rooms at the front of the hotel which face on to a busy main road. Therefore, dependi...
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kevin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded September 29, 2014

Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Location: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#1 On the Beach Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range: $174 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
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Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
TUI SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Agii Apostoli, Chania

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