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Urangan
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Traveler rating
562
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All reviews coffee cart hervey bay free movies pool area two bedroom apartment coffee machine great view ocean view urangan pier stayed for nights stayed longer main bedroom fraser island an upgrade the penthouse secure parking great place to stay
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9 - 14 of 933 reviews
Reviewed 5 weeks ago

Very well presented and very family friendly - we loved the fantastic pool with kids area. Customer service was excellent, welcoming and helpful. The lovely reception attendant very kindly changed our room on arrival when i seemed worried about having a first floor room with our little one, so we felt very well cared for. The rooms are contemporary and comfortable, although some thought should be given to air conditioning the second bedroom - the middle of summer makes for a rough sleep without air con! Overall, very family friendly, well presented and convenient. Would definitely recommend!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
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Review collected in partnership with this hotel
1  Thank gemmasinclair00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2020

We have stayed here many times. The location, pool and rooms are good. Sadly the housekeeping was very poor this time with dirty towels left in washing machine. Lounge very dirty with wrappers behind cushions. We still would go again hopefully after informing staff that will improve. Little amount of supplies.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rosanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder814149, Front Office Manager at Oaks Resort & Spa Hervey Bay, responded to this reviewResponded 5 weeks ago

Dear Rosanna H

Many thanks for your review of your recent stay.
I do apologise that on this most recent visit, our housekeeping standard was not as we would expect.
I have raised the issues with our Housekeeping Manager - and we thank you for your feedback as a way of improving our services and standards.
I have reached out to you via private email - please if you would like to discuss any aspect of your recent booking, or a future reservation please let me know.
We look forward to welcoming you back for a return visit and hope to see you again soon.

Best regards
Sue McLennan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Premium 2bdrm king had Poor shower pressure and no air conditioning in room 2. Great location with water views and two pools. Walking distance to restaurants and Urangan pier and markets. Directly opposite the beach.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robmB2624TS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder814149, Front Office Manager at Oaks Resort & Spa Hervey Bay, responded to this reviewResponded 5 weeks ago

Dear Rob

Many thanks for taking the time to review your recent stay at our resort. I was very pleased to read that you found our pools and location - and walking distance to great dining, ideal for your stay.
The room you were allocated, on our upper floors, does have a ducted air system, so the whole of the apartments on those floors are fully air conditioned - my apologies if the operation of the system was not explained adequately. I will forward your feedback about the water pressure to our Maintenance people.
We greatly value our guest feedback as a way of improving our services - so again, many thanks for taking the time to review your recent stay.
We hope to see you return to Hervey Bay, and look forward to welcoming you soon.

Best regards
Sue McLennan

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Reviewed January 16, 2020

This is a lovely place to stay with lovely big clean rooms, two big beautiful pools and a restaurant attached with really good food and drinks. Its also directly across from the beach and wharf.
I will stay here again.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank 668dianam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder814149, Front Office Manager at Oaks Resort & Spa Hervey Bay, responded to this reviewResponded 5 weeks ago

Dear Diana

Many thanks for your fantastic review of your recent stay at Oaks Resort & Spa Hervey Bay - I was so pleased to read that you enjoyed a fabulous stay, and found our location and our onsite restaurants suited your needs for your trip.

Let us know when you're next returning to Hervey Bay - our favourite thing is looking after our return guests, and we would love to welcome you back very soon.

Best regards
Sue McLennan

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Reviewed January 14, 2020

The resort exceeded our expectations. It was exceptionally clean. The staff were very friendly and helpful.The 2 restaurants connected to the resort were an unexpected bonus. Great food. Nice location overlooking the beach. Had room service one night and it was delivered prompt and nice and hot!
We would definitely stay again should we ever travel up that way again.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder814149, Front Office Manager at Oaks Resort & Spa Hervey Bay, responded to this reviewResponded January 15, 2020

Dear Ann

Many thanks for taking the time to review your recent stay with us at Oaks Resort & Spa Hervey Bay. It is always lovely to read that you enjoyed your stay and our resort and service exceeded your expectations.
I will also pass on your very positive feedback to our onsite restaurant - it's a wonderful facility for our guests to have room service available; especially when you can relax on the balcony with such gorgeous views of our beautiful bay.
We look forward to welcoming you for a return visit, and hope to see you again soon.

Best regards
Sue McLennan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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