I pulled up to the reception, door was open, a jacket on the chair, but nobody at the desk. I rang the bell...waited about 10 minutes, continuously ringing the bell. Then I picked up the phone outside reception, to hear the phone IN reception ring. After letting it ring for a long time, I hang up and about to go in search for someone when a girl finally appears and checks us in. I go to the room, to find they haven't given us the right room that I booked. We went back to reception, to find someone else trying to check in, and again no one at reception. I show her to just pick up the phone outside, the only way you can get their attention. The manager came out this time, booked the lady in, then dealt with me, practically saying it was my fault they put me in the wrong room, and I'm going, um...no...you see I booked online, I have a family room ordered with bunk beds, it's in writing. They had upgraded me apparently, but the room was worse than the cheaper one, having one less bed! Big difference was no TV in the room we paid for, just in house movies. I didn't really care, although when we did go to watch a movie, it wasn't on! The room itself is very dated, but clean. My son didn't want to use the shower as he thought was 'grubby' I told him it's just old. I must admit, the shower was powerful and the best shower I had so far in this country. (So old, the heads haven't been changed to energy saving lol). We did sleep incredibly soundly as very quiet so that was a bonus. For $70 for a family room (cheapest on my travels) can't really complain about the room. But they really need to buck up on getting more staff!
- Official Description (provided by the hotel):
- Set amongst 20 acres of lush tropical gardens, featuring a natural lagoon with abundant wildlife, the Kondari Resort Hotel makes for a unique holiday experience and offers the perfect environment in which to relax and unwind, whether you are enjoying a romantic escape, a break with your family or travelling on business. Our well-appointed guest rooms are newly renovated, fitted out with all the mod-cons. Relax and cool off from the heat of the day in our luxurious in-ground outdoor swimming pool, enjoy a delicious meal and a choice of indoor or outdoor dining at the Bistro, catch up on the latest live sports at the Sport Bar, or enjoy a drink with friends in the Gaming Bar. There's always a fun promotion available, so be sure to chat with our friendly staff for the best deals. At the Kondari Resort Hotel, we are committed to ensuring your stay is and enjoyable one. We look forward to welcoming you here soon. ... more less
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- Also Known As:
- Kondari Resort Hervey Bay Australia - Urangan