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“Horrible - stay away”

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Banff Boundary Lodge
Reviewed December 27, 2007

the kettle didn't work , the sofa bed was broken, they wouldn't give us extra towels and bedding, the information in the hotel directory was wrong, and guest services told us we were being difficult becasue I asked for an extra pillow.

What a gong show...

  • Stayed: December 2007, traveled with family
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2  Thank squeezyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 19, 2007

We stayed one night here on our way down the Jasper/Banff National Park. We hadn't prebooked anything due to a previous mix up and were struggling to find somewhere quiet and nice. We looked at Banff which currenly has the entire town centre main road up with noisy construction, and is fully of tourists and gift shops. We went to the Upper Hot Springs which was lovely, but didn't want to stay in the town. We drove on to Canmore which is a fairly new town with super shops and a great Safeway supermarket, and a great deal of new build apartments. We drove around for quiet a while looking at the motels along the back of the town (adjacent to the railway) and then discovered the Banff Boundary Lodge at Harvey Heights. We had a great deal (value season) which my husband booked whilst I stayed in the car. I was expecting a hotel room, but we had a duplex - huge living room with gas/log fire, huge TV, kitchen area, washing machine, dining area, full cooker + microwave, and downstairs loo, then upstairs a queen size bedroom and double bedroom and full bathroom. What fantastic value for money and right on the highway (but very quiet). We would highly recommend this place. We didn't eat in Canmore as we like to cook ourselves, but there are plenty of places to eat. We are only sorry we missed the Oh Canada Eh! show as it has great reviews, but it was closing the weekend we were there.

  • Stayed: October 2007, traveled as a couple
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1  Thank Helen Barrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2007

Banff Boundary Lodge is a true vacation home experience!! When you rent your apartment syle condo for the stay it is yours. You don't have to worry about maid service knocking on your door every morning. Stay in your bed clothes and relax for a change.

If you are expecting a 5 star experience stay elsewhere. However, for a 3 star experience...that is exactly what you recieve and more!! This is very much a self serve accommodation and rightfully so. If you want to spend an extra $100 a night somewhere else, you will recieve free maid service and a front desk that will be able to accommodate your every request.

This is a little boutique resort with a nice, clean and friendly atmosphere. Exactly what the doctor ordered. I was a bit confused and concerned once I read some of the trip advisor reviews, however, I feel that we recieved exactly what we paid for and a bit more. If you are going to be cheap and what the Ritz...stay at home or spend the $300-500 a night at a luxury hotel. The rooms were clean and well maintained. The staff was friendly and helpful.

I would recommend this resort for anyone who wants the feel of home away from home. Was perfect for my family and we can't wait to make our way back to Canmore next year.

Thanks again to all the staff at Banff Boundary Lodge!!

Stayed: August 2007
2  Thank bctraveller41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2007

We stayed for a week in the Banff Boundary Lodge during some of the hottest weather Alberta has seen in several years. Like many non-chain hotels in the Canmore/Banff region, the Banff Boundary Lodge does not have air conditioning, but thankfully in this part of Alberta, the nighttime temperatures provide for comfortable sleeping weather most of the time.

The Lodge offers condo-style accomodations, which in our case included a single floor room with two large bedrooms, one bath, a dining area, kitchen, and small living room. It's as large as many apartments, making this a good choice for groups who want share rooms or families.

An on-site gas grill lets you prepare meals on-site, which can be a real savings off the tourist trap prices for things in nearby Banff and Canmore. The hot tub got some use by several of our friends who also had no complaints either.

The Banff Boundary Lodge is located literally down the street from the entrance of Banff National Park, but as another reviewer noted, that may be misleading to some because the town of Banff is a 20 minute drive down Hwy 1 inside the park (with an extremely steep entrance fee I might add - nearly $9.00 PER PERSON per 14 hour visit!). It's not located near the town of Banff at all. Canmore is a five minute drive down a service road - the Banff Boundary Lodge is located in the Hamlet of Harvie Heights, which is basically a tiny neighborhood with some homes up in the hills and a bunch of hotels clustered along Hwy 1.

Most bemusing to me were the daffy policies this hotel has when it comes to dealing with amenities. This is not a full service hotel by any means. Maid service carries an additional fee of $50 per day (although their website claims it's less.) If you want fresh towels, you take your dirty ones to the front office and they exchange them one to one. If you want matches to start the grill, they hand you ONE match (sometimes two if you're lucky). If you want soap or shampoo, walk down to the office and get it yourself. In fact, your first trip after arriving here will probably be to the Canmore Safeway to buy tissues, surface cleaner, paper towels, and a variety of similar cleaning and personal care products because none are available from the Lodge.

The staff always accomodated our requests, but it became a nuisance very quickly.

Review the manual and policies for the hotel carefully. There are many rules and regulations and penalty fees for violating them. They even count the Corelle dishes here, so if you party with folks from other units, make sure your dishes and flatware go back to your own unit, or at least let them know where the stuff might be located when you check out.

Wildlife does enter the property, especially at night. We encountered a mountain sheep rumaging out by the grill one night. The hotel insists on guests putting their trash in the bear-proof bins for good reasons - bears have visited the Lodge before looking for casually tossed food.

The showers are connected to a domestic-quality water supply system. Our unit had a very slow draining shower, a toilet that frequently ran constantly, and changes in water temperature and pressure. These were very minor inconveniences and did not seriously impact on our stay.

The furniture and decor were tasteful, although I don't recommend the pull-out beds for comfort. The bedroom accomodations were lower end. Hospital-quality sheets and pillows are the fare here, although the bedspread was nicer. The beds were reasonably comfortable.

On site laundry for guests is rudimentary - two washers and two dryers which do basic laundry for $2 and $1.50 respectfully. The dryer on the far right does a poor drying job however so avoid it. One load of laundry soap is provided free.

Additionally, access to your room is via a bizarre, very uneven narrow asphalt pathway which connects the units. Great care must be taken as there are endless dips, small hills, cracks, and ruts in the asphalt. It is very easy to lose your footing if you are not watching, especially down the middle corridor between units headed towards the office.

Noise levels in the back of the complex are far lower than those in the front, but it's a trade off. The Banff Boundary Lodge is yet another property that claims to have wireless Internet access, but the full story emerges after you arrive. Units in the back typically cannot receive any signal from the wireless router located in the office, so if Internet is important to you, stay elsewhere because even when access is available, it is non guaranteed to be consistently available. Things are better in the front units, but then noise is greater there.

Hotels need to get with the program that Internet access is no longer a fancy extra. It's becoming as important as having a telephone (and speaking of which, if you want to make a long distance call here, you need to use the payphone in the office or bring your cell phone - room phones do not support toll calls).

Overall, I'd say this is an acceptable place to stay for an active vacation where you won't be stuck in the room all day (they get quite hot during the summer months) or if you want to get away from technology. If you expect amenities and maid service when you are in a hotel, I'd recommend avoiding this hotel and choosing a full service establishment in Canmore.

  • Stayed: July 2007
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6  Thank dampier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2007

My husband, 14 yr old son and I stayed at the lodge for 2 nights in a 2 bedroom king suite. The accomodation was average but clean. The towels were a bit frayed around the edges and the furnishing were plain. The couch in the living room was not comfortable to watch TV on at night but we managed anyways.

The second bedroom's bed was comfortable but the"king" suite was nothing but 2 twin beds pushed together and this was annoying as the ridge running down the middle of the "bed" made "visiting" the other side a bit uncomfortable.

Our particular room was right on the highway and right across from the railway tracks. I had to shut the window on the 2nd night or was not going to get any sleep and this made the room stuffy.

There is a hot tub, they rent movies for $2 a pop and there are laundry facilities. The kitchens in the units are fully stocked with all the amenities necessary.

When booking accomodation, request a room away from the highway and there shouldn't be a problem.

It was a plain accomodation, but despite all, we would probably stay there again as the price was right ($184.00 for the 2bdrm king suite)

  • Stayed: July 2007, traveled with family
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Thank Mrs. Richardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2006

We stayed there for only one night...wish we could stay longer but then we had to move on. The place was clean, the staff were very courteous, the rooms were big enough to accommodate us(there were 4 of us adults and 2 kids). All the necessities were available in the unit.
We will definitely recommend this place to our not-so-picky friends and relatives, and will definitely stay here again should we visit western Alberta again.

  • Stayed: August 2006, traveled with family
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2  Thank jmasiglat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2006

The rooms were nice and the staff friendly but we had trouble with postcards we left at the front desk to be mailed. When our family in the States received their postcards, they were covered with extremely vulgar statements and pictures. We are convinced someone working at the front desk either did this or allowed someone else access to our mail.

Stayed: June 2006
4  Thank doesanyonecare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Boundary Lodge

Address: 1000 Harvie Heights Rd, Harvie Heights, Banff National Park, Alberta T1W 2W2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Harvie Heights
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Harvie Heights
Price Range: $94 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Banff Boundary Lodge 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Banff Boundary Lodge offers the discerning traveler all the comforts of a private condo suite with the incredible amenities of Canmore and Banff right at the doorstep. Located just metres from the Banff National Park gates and minutes to world-class skiing, golfing, dining, shopping and hiking, Banff Boundary Lodge gives guests unparalleled access to all the activities the Canadian Rocky Mountains have to offer. The lodge features two bedroom, fully stocked, self-catering kitchen suites with gas fireplaces, an on-site conference room, outdoor hot tub and free Wi-Fi. ... more   less 
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Also Known As:
Banff Boundary Hotel Harvie Heights
Banff Boundary Canmore
Banff Boundary Lodge Harvie Heights, Alberta

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