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“Five day stay at Best Western”

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BEST WESTERN Hotel Horizon
Ranked #1 of 1 Hotels in Ghislenghien
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Five day stay at Best Western”
2 of 5 bubbles Reviewed October 26, 2013

I read the reviews before we travelled and most of them were spot on.
Hardly enough staff, all pleasant, but no languges and totally inadequate. In the evening at the bar they had to man this and reception and only appeared to have money/change at reception.
So every drink was delayed and queues formed.
Waited 24 hrs forthe hot water to be restored to the basin in our bedroom.
Colleagues bedroom was completely missed out by maid service so was left uncleaned with bed unmade.
As for the restaurant don't even go there. Inedible, inadequate and slowly so slowly served. At breakfast only one waitress amongst approximately 50 + guests.
Entire hotel run on a shoestring and it showed.

Room Tip: Its placed between a motorway and a service road to an industrial estate so traffic noise was consta...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DDeWeerdt, Propriétaire at BEST WESTERN Hotel Horizon, responded to this review, January 27, 2014
Dear madam,
we thank you for your feedback on Tripadvisor.
We have taken over the BEST WESTERN Hotel Horizon some months ago and it is unfortunately always difficult to restore the quality and the confidence quickly.
I think and the good reviews since prove it, that we have improved since your stay in october 2013 quiet a lot.
Please accept again my apologies not to have been able to meet your expectations.
I hope that we will be able to proof it if you stay over in our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
    48
    83
    35
    7
    6
See reviews for
41
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36
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
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Additional Information about BEST WESTERN Hotel Horizon

Property: BEST WESTERN Hotel Horizon
Address: Avenue des Artisans 1, Ghislenghien 7822, Belgium
Location: Belgium > Wallonia > Hainaut Province > Ghislenghien
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ghislenghien
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Horizon 3*
Number of rooms: 60
Official Description (provided by the hotel):
Discover the BEST WESTERN Hotel Horizon Ath Lessines, situated at the entrance of the flourishing industrial estate of Ghislenghien - only a minute away from the highway going Lille - Tournai - Brussels (E429 exit n°29), being the perfect place not only for business but also for leisure. Indeed, the hotel is only 15 minutes away from the animal park Pairi Daiza (ex Paradisio), the museum "Notre Dame a la Rose Lessines," "Ath, city of the giants" (Unesco world heritage), the "Castle of Beloeil," the "SHAPE basis Chievres" and the "Golf d'Enghien." It is also perfectly situated to visit the "Maison du Pays des Collines," the "Archeosite and Museum of Aubechies-Beloeil" and the "Car Museum, collection Mahy." The hotel has 60 large rooms with all comfort: free WIFI, flat screen with multilingual channels, safe, CT facilities, etc. It has also five high-tech meeting rooms for your conferences and private events. Our multilingual staff takes pride in providing you with personalized service which is a hallmark of our hotel. Our restaurant welcomes you everyday with its different buffets for lunch, our grilled meats and 'a la carte' meals. In the evening, you can also relax in our bar or terrace to enjoy our famous Belgian beers. Large car and coach park. ... more   less 
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Also Known As:
BEST WESTERN Hotel Horizon Belgium/Ghislenghien

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