My partner and I came here because of a great deal on a Cudo voucher. The picture and description of their 'specialty' meal drew me in - I knew exactly what I was going to get! Imagine my surprise when I was told I couldn't have the meal. No explanation, just sorry that is not part of the deal. So I showed them the voucher which clearly states that it is 100% part of the deal and may they please honour their voucher. Apparently not. The young waitress they sent back and forth at least 6 times just to say sorry I can not get the meal did try her best, but I still thought it was pathetic on the managers part to not try and deal with the situation themselves or in a more appropriate way. By this stage it was not just about the meal but about the principle of it and lack of customer service. So Primo Cucina Hillary's take some notes on Customer Service - you should have apologised and explained why you couldn't serve the meal (new management/chef/menu etc), said that you would get the website or at least the voucher rectified to reflect what is actually on your menu, and offered some kind of compensation. Maybe a free drink each instead of the $5 each they were with the deal? Only something small but we would have accepted and stayed to enjoy a different meal if there was some kind of explanation and decent service. Instead we got a refund and walked out and are not planning on returning. I understand management and menu's etc change, but these situations can be dealt in a much better manner than what it was. Why be in the customer service industry if you cant even practice good customer service???
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