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“Ask for a Fantastic view!!!”

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Hillarys Harbour Resort Apartments
Ranked #1 of 1 Hotels in Hillarys
Certificate of Excellence
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Ask for a Fantastic view!!!”
Reviewed February 13, 2011

Last stayed at this hotel in May 2010.Went back and stayed there this weekend and was still very impressed.Alot of changes have taken place since our last stay.The rooms have been renovated and our bed and bed sheets were all new and fresh.We had a great room on the third level and the view was fabulous...however some friends of ours,who are travelling with a baby requested a room on the ground floor (easier with a pram!!) and their room overlooked the carpark and was a bit dark, although it had been renovated as well it did have the same feel ito it as our apartment.They asked to be moved but sadly the hotel was full.The manager assured them that if they had asked for a room with a view they would have got one.Interestly,all the staff at this hotel were the same as last time..and all still friendly and happy!!Be warned there are no lifts at this hotel and if you are on the third floor be prepared to get toned calf muscles walking up and down the stairs!!We didn't mind but our lazy teenagers were unimpressed.There are plenty of new cafes and restaurants in the Harbour and the Breakwater pub is a must for a drink although their meals are a bit expensive.We had a lovely weekend and would stay here again..the kids had so much to do we hardly saw them and we had a nice catch up with our friends by the pool and used the BBQ area which was clean and user friendly.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kaja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Perth, Australia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 5, 2011

Great comfortable self serviced apartment with excellent facilities and close proximity to Hillarys boat harbor.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WallisKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome, Australia
1 review
Reviewed November 17, 2010

We stayed at the Hillarys Resort as we had been invited to a wedding at the Yatch club near by.

Have not been to the resort before but was very impressed with the location. The views from our balcony were spectatular and our room had recently been refurbished, with a new kitchen and new linen plus it had been freshly painted...the room had a very modern seaside feeling to it.

The bed was very comfortable and we had it serviced daily by the fabulous room attendants who were all very smiley and happy.


Our friends that came to the wedding with us were equally happy impressed. The pool area was a relaxing way to spend the afternoon before getting ready for the wedding.

All in all we had a wonderful 4 days of relaxing and I must say that the manager was a delightful man who went out of his way to help us with all enquiries.

We are looking for a family friendly place for the x mas holidays and feel this would be a great location to take our teenage kids...as there is plenty for them to do.

Hope this is helpful!!!

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Joanna911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2010

My family stayed here recently while attending a wedding, having travelled from the other side of the globe.
The resort itsself was ok with a swimming pool, sauna & jaccuzi. It was however very quiet on weekdays, probably due to time of year.
We had booked our apartment through a private owner and unbeknown to us you can not access the reception for anything at all.
My aunt and I made the mistake of going to the reception area one day to ask for a local bus time table & the charming manager was unfortunately present.
Once he found out that we were in a private apartment he basically verbally attacked us, both of us were taken aback in disgust !! He told us we contributed nothing to the resort at all (but I am pretty sure the private owner would be contributing in some form of annual fee arrangement ).
Unfortunately 2 of his poor staff had to witness the dressing down we received for basically asking for some public transport advice.
This message is basically here to warn travellers that if you do book these apartments privately steer clear of reception area and the manager who has no people skills whatsoever.
You are not even allowed to pay to use their internet access which proved difficult seeing as there is nowhere else in the harbour resort you can do this.

  • Stayed August 2010, traveled with family
    • Location
Helpful?
2 Thank PaulBu11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hillarysresort, Manager at Hillarys Harbour Resort Apartments, responded to this review, November 16, 2010
Manager's Response - "nasty piece of work"
Dear Sir
Please be advised that Hillarys Harbour Resort is a 4.5 star property that welcomes guests to our resort from all over the world.

Unfortunately you, your family or another person whom booked your accommodation made a decision to stay in a residential apartment that is not affiliated with our resort business.

On the day in question myself and my staff felt you wanted to book our guest "free shuttle" service to Whitfords shopping centre, however it was unfortunate that we couldn't explain our policy, that we do not transfer non-paying guests.

In the future we do hope you return to Hillarys it is a fantastic location. Please book our wonderful accommodation direct and I would be delighted to welcome you personally and offer you all our services.

Yours sincerely
Rolf Chorley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 21, 2010

Great location,had the best view from balcony on 2nd floor.So much for the kids to do,beach,great escape is so much fun for teenage kids.Had heaps of fun around the pool,great BBQ area.Very friendly staff and lovely clean rooms. stayed in one of the newly renovated rooms,could not have been happier.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 19, 2010

We booked in here for a birthday treat. It is a very good location - the shops are just a pleasant stroll away, with a lovely choice of restaurants and places to eat breakfast, lunch and dinner. I love the quay- there is a lovely strip of beach on the other side, perfect for kids to splash in with ample shade. It is very close to AQWA and The Great Escape. There is even a major shopping centre within a short drive if you forget anything! I really liked the fact that the apartments are securely enclosed with each resident having a pass key.

The downside is the price of the apartments which raises expectations which are just not met. The apartment we had was as shown in the website photos but in reality it was basic and showing signs of age with chipped laminate, tiles etc. It also had a really musty smell which was unpleasant. We could have complained and probably would have got moved to another room, but we just wanted to get on and enjoy our break, rather than repack and unpack. My thought was that the staff would have smelled it when cleaning (you couldnt fail to notice it), yet nothing had been done about it. We didn't request a room with a view because the website showed photos of the harbour and the pool, so naively we thought this was what we were likely to get. Instead we got a ground floor apartment with a view of the walkway at front and carpark at the back. The website photos of the pool are taken showing the gazebo area which is actually above the pool and the pool area itself if a bit stark. The beach was a lot nicer.

In the usual packing up mayhem, my husband left a key in the desk drawer (the only place we didnt check!). He rang up as soon as he realised, only to be informed it would cost $30 to post it out to him. I can understand the cost of a local stamp and a envelope but this was a bit much - not that we had a choice as it was deducted automatically from our credit card. It wasn't as if anyone had to search hard for the key as we knew exactly where it was, and they had to clean the room anyway! No marks for customer service here!

I am sure there is better value to be had in the area and would not stop here again.

  • Stayed April 2010, traveled with family
    • Value
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Helpful?
Thank Asufindit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
1 review
Reviewed January 24, 2010

The general advertising and reputation of Hillary's is of a fine, exclusive beachside resort. In reality, it is more of a classy motel with relatively easy access to water. Our unit had no views but was suitably clean.

The service was perfunctory but adequate and the rooms were ok. Food was an experience.

It was the price which really killed the experience for us, however

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestCoastBeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hillarys Harbour Resort Apartments

Property: Hillarys Harbour Resort Apartments
Address: Hillarys Harbour Resort 68 Southside Dr | Hillarys Boat Harbour, Hillarys, Joondalup, Western Australia 6025, Australia
Location: Australia > Western Australia > Greater Perth > Joondalup > Hillarys
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hillarys
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hillarys Harbour Resort Apartments 4*
Number of rooms: 46
Official Description (provided by the hotel):
1,2 and 3 bedroom fully self contained apartments.The 2 and 3 bedroom apartments have two ensuites. ... more   less 
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Also Known As:
Hillarys Harbour Resort Apartments Hotel Hillarys
Hillarys Harbour Perth

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