I have tried to contact the hotel 2 months before my transit flight to book for a short hour stay (from 6am till 12 noon) during my transit in Lisbon airport on my way from a flight from Africa to Asia. I was told by Mr Carmelo, hotel staff, to book the hole night through their site. I did so and I gave them a notice in the booking for the time of my arrival. I guaranteed my booking with my credit card. This was 2 months before.
When I arrived in the hotel I was told that the hotel was fully booked and my booking was cancelled at 1600 on the previous day , because my credit card "did not work with them" as they told me. I told them why they did not send me an email or give me a call the day before, or even earlier when they had the chance to check my credit card, but I got no answer.The receptionist was looking at me speechless. They only offered me to book a room in the nearby hotel almost double the price from what I have booked. I told them that they had to find me a room at the same price and instead they called me a taxi to take me back to the airport. I lost 16 euros for the taxis to go and return to the airport 1 hour and at last I had to wait for 5 hours blocked in airport, having ahead another 10 hours of Journey and already 8 hours flown.
I find the hole behavior totally unacceptable and I will think next time to book a room in the HIexpress- it seems so unreliable at last.
I also agree with "BorisLuLu" “Can't be described as close to Airport”
plus watch out for the Taxi drivers from the airport ripping you off -They have to use taximeter !! I had to call for the police when a driver insisted on a fixed price of 15euro - And I speak a little Portuguese. The police instead of punishing him, or even take the No of the plate they offered me that he would drive me with the taximeter..........I think that they cooperate with the taxi drivers........
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Lisbon Airport, a brand new modern hotel, ideally located next to Lisbon International Airport and only minutes away from FIL trade fair venue, the PavilhÃ£o AtlÃ¢ntico and Lisbon City Centre. Whether you re coming on a short business trip or to see the historical sights, you ll find this Budget Hotel perfectly adapted to both occasions.Lisboa Oriente, the closest train and metro station, is located a mere 5 min away (by car), and just next to it is Vasco da Gama Shopping Centre. Less than 5 miles away from the Hotel, you can find main attractions like the Lisbon Casino, the Oceanarium, Gulbenkian Museum and St. George s Castle with its astonishing views over the Seven Hills.The Holiday Inn Express Lisbon Airport offers twin bedrooms with 2 single beds for a maximum of 2 adults, and double rooms with a double bed and a sofa, where families of 2 adults and 2 children (under 18) can comfortably stay.All guestrooms are equipped with A/C, a spacious work desk, cable LCD TV and pay-tv, direct dial phone, hairdryer, ice bucket, en-suite bathtub, tea and coffeemaker (for complimentary use) and high speed internet access at a charge. Make yourself comfortable and kick off your day with an appetising complimentary continental buffet breakfast. We look forward to welcoming you. ... more less
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- Also Known As:
- Holiday Inn Express Lisbon Airport Hotel Lisbon