I was extremely disappointed with the service received here. While the rooms and accommodation were very nice and tidy, the customer service delivered by the owners, Susie and Brian, was shocking. Susie was extremely rude, judgmental and aggressive. My family and I stayed here after relocating to NZ from Melbourne. We have 3 children - a 15 year old, 11 year old and 3 year old. While our 3 year old was not making a huge amount of noise, we were attacked by the motel manager/owner Susie for 'not having IT under control' and making too much noise for the other guests. I reminded her that it was only 8pm and she responded that 'we dont normally have you sort of people in our motel'. She then insinuated that we didnt have enough money to pay for the room and that she expected my credit card to decline. When my husband told her not to speak to us in that manner, she then became aggressive and continued with her judgmental nature. My only assumption is that because we are Maori she assumed that we could not afford to stay at the motel, hence her comment 'we dont normally have you sort of people in our motel'.
After returning to NZ from having traveled around the world for work, it was very disappointing to realise that discrimination and ignorance still exists in NZ. Never in the last 10 years have my family and I been treated in such a manner and it is really sad that after traveling extensively and building a strong career overseas, we were subjected to this ignorant and rude behaviour on our return.
Susie is a terrible manager and owner and really should not be in the hospitality industry. She is a negative person who obviously has no idea of customer service or have become bitter and twisted from too many years in the industry. Either way, I would strongly recommend that anyone who has a darker skin complexion find alternative accommodation when visiting Porirua - this place will not welcome you and your children.
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