I took my Aunt for something to eat there today, as a treat. My memories of The Black Boy were always good.
We arrived, lovely grounds brought back alot of memories.
We found a table , which hadnt been cleared , but thats normal so no issue. I went to the bar to order drinks and food. I was served and my server a guy in his mid twenties asked for my table number. I said table 7 and asked if it could be cleared and cleaned. to which he replied... " if you having food yes".
Does that mean if we were not they wouldnt do anything!!!
Had to flag someone down to clean table as the message wasnt passed on.
Food wait was 40 mins.
After 45 mins had passed since sitting down I went and asked the manager how long it would be , politely. His abrupt response was , " well thats an approx time! " He said this quite loudly and then proceeded to embass me further while opening the kitchen door
and stated " this customer wants to know why he has waited 45 mins and no food !"
Totally handled that wrong.
Food arrived 55 mins after ordering.
We ordered a jumbo cod and chips , mixed grill , onion rings and bread and butter.
Both meals arrived semi warm. I asked no peas and got peas. Bread and butter arrived after asking where it was. Bread arrived 10 mins later. Obviously straight out of the freezer and still very cold . Un eatable.
Staff were rude and very lathargick , misserable and had no sense of urgency. Customer service was not existant.
Also Christmas songs in June??? The book broken windows comes to mind.
I will never be back here, and hope you dont waste your timd here.
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