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“Good food let down by service”

Thai Sky Restaurant
Ranked #1 of 13 Restaurants in Treorchy
Certificate of Excellence
Price range: $7 - $11
Cuisines: Thai
More restaurant details
Restaurant details
Dining options: Late Night, Delivery, Reservations
Description: BOOKINGS ONLY PLEASE..Thai Sky Restaurant is a Family run Business that has now been open for nearly 6 Years with a very good reputation. We have had now for four years running the Certificate of Excellence five star rating. Also gold awards for four years for healthy eating options. Plus a Hygiene rating of 5. We take Great pride in the high Quality of the meals all of which are cooked to your order and from scratch which means some meals can take longer than others to prepare. Also the Restaurant environment and the best possible Service and Thai Cuisine possible. English meals and Children's meals also available. WE ARE A FULLY LICENSED RESTAURANT WITH A GOOD SELECTION OF BEVERAGES PLEASE PHONE US FOR ANY FURTHER INFORMATION AND ANY BOOKINGS AS WE ARE SOMETIMES CLOSED IN THE WEEK DUE TO OUTSIDE EVENTS . WE ASK that for any booking for 4 or more People please PRE BOOK in the day to AVOID delays in your meals. OUR KITCHEN NORMALLY CLOSES AROUND 8.30 PM. We do not have any service charges. SORRY WE DO NOT TAKE CREDIT CARDS .CLOSED ON SUNDAY & MONDAY. Please talk to us and not leave any booking on the answer phone. Please not we do not charge 20%vat
Reviewed November 17, 2013

We went to Treorchy last night to see Eric Bibb perform. The show started at 8pm so we arrived about 6.30pm to look for something to eat first, no idea what we would find, but we were open for anything. We asked a passer by if there was an Indian Restaurant nearby but she told us there was a Thai restaurant, that'll do nicely! When we arrived there was one large table who seemed to be coming to the end of their meal, another group of 5 girls just giving their order but that was about it. We were immediately acknowledged and given a table and reassured that someone would take our order soon. To be fair we had given our order by 6.45pm, we didn't over do it: a mixed platter to share to start and 2 main meals and two portions of rice I also pointed out that we were going to see the show across the road at 8pm and we were told that it shouldn't be a problem, The platter arrived within 10 minutes and very nice it was too.

In the meantime, more people arrived who were clearly locals/regulars as they knew others already there. Time ticked by and every now and again the (one and only) waiter would come over and look at the empty table as if he was surprised to see no food and apologised for the delay and asked if we would like more drinks, my husband asked for another half pint of beer but he was given a full pint and told that it was on the house. The food didn't actually arrive until 7.45, about an hour after we had ordered it which I had pointed out earlier at the same time as my husband pointed out that people who had arrived after us had been served before us.

To be fair the food was really nice and clearly it was freshly cooked, although I thought that there was too much potato in my Chicken Masamam. The waiter seemed to be working hard running around trying to keep everyone happy and was very apologetic and did mutter something about being short staffed, not allowing for the show and that other tables had pre-ordered. If that facility is available, that's fine but we should have been warned that this could cause a delay in us being served.

We are pretty laid back about service time normally and prefer to wait than be rushed and I would recommend it but not if you need to go somewhere else.

We did miss the first 10 minutes of the support act but Eric Bibb was excellent!

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Thank Soontobe50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellie610, Guest Relations Manager at Thai Sky Restaurant, responded to this reviewResponded December 6, 2013

I would like to say that in the three years we have been open we give 100% comitment to our meals and comfort to all of our customers.
Regretably on the night in Question we were very busy and due to an accident one of our staff could not come into work.
All the customers that night apart from two people had prebooked with us to avoid disapointment as the show started around 8.00pm.and for some of them we opened at 5.30.
We worked as fast as possible to serve and keep everyone happy but sadly there was a delay
in the one main meal and we did offer any free drinks.
I wouldlike to say that it is the first time in three years we have not had a very good review disspite the circumstances as we are totaly committed to all of our customers to make sure they enjoy themselves when they come to us .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 - 125 of 161 reviews

Reviewed October 19, 2013 via mobile

4 of us went there last night. Beautiful food, great service, excellent value. Beef massaman curry was lovely, as was the chicken pad thai. We'll be going back as soon as we can as I'm looking forward to trying the other dishes.

Thank RhonddaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

We visited the restaurant after reading the reviews on here! We were made very welcome, the food was outstanding, price very reasonable!
This is a must, when visiting Treorchy!

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1  Thank DebbieL91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

Have visited twice now and on both occasions have eaten a first class meal, cooked to order and well served. Will be back soon

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Thank Mair D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

Decided to visit Thai Sky after all the positive reviews on TA, and we were not disappointed. Great food and very friendly hosts. This place is highly recommended and we will defiantly be visiting again. Thank you.

Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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