The following is based on our 2 night stay July 22 & 23 2013. Here's the facts pertaining to our 2 night stay at the Lakeview #1 chalet. No sugar-coating.
The Good......the staff, they are all very friendly and polite as can be. Couldn't ask for more in this department from the time we arrived till the time we checked out. First day I was not feeling well and the dining staff delivered dinner to our chalet without hesitation.The beds we found very comfortable, and in very good condition. Easy to sleep on for sure.
The Bad.........Let's start with the web site when you book a reservation. It clearly says a $50.00 deposit for each person still on July 28th, as it did back in May when we made our booking. Our CC was debited $300.00 the date of booking, we brought it to the attention of the resort then, and they said they would change it on their website but still have not.
Their seems to be a need for a property management team to come in and fix things, and bring the resort more in line with what one would expect for the money being paid. Ours was a 2 day Couples package with breakfast and dinner included as well as 2 massages. For this we paid $1,153.62 minus $21.90 for lunch one day and $14.00 for 2 glasses of wine at one dinner.
At time of booking we did not realize the chalet was a semi/shared unit (we had 1/2 some one else had the other 1/2). Walls are thin and if you have loud neighbours, you'll hear them.
We also took for granted that since there is television in the units, that there would be reception, however there is NO reception whatsoever, no cable, no rabbit ears, no nothing, you do not get even one channel. There was a DVD player, however it did not work, and Gord from management did get it to play but only on a split screen on the very old, did I say very old and small T.V. set. There is wireless internet service however, but it did disconnect frequently the second day and evening as there was a wind/rain storm. Our lap-top saved us from total bordem.
The chalet was clean enough but is certainly rustic with its green painted walls. We found the front entrance way needed repairs to the screen encompassing it as it had holes and pushed inward. Squeaky old screen door. Once oinside we found that all the windows were incapable of being locked as they would not close properly as the wood seemed swollen, and one would not crank open at all as it was broken along with the screen (living room). One window in the lower bedroom had the thermal seal broken and all mositurized between panes. Same with one big window in the living room area (thermal seal broken and all wet inside)
Kitchenette in our unit but there is not a little table or chairs, just a shelf on the wall with 2 wooden stools. Bathroom adequate but "PLEASE".... get some decent toilet paper and kleenex tissues. This is like 1 ply stuff, the cheapest on the market.....(take your own, as well as paper towels for the kitchen)
The bedroom up stairs was also adequate, but the stair steps were the noisiest squeaky things ever, as they are open with no risors on them for support. Getting up through the night will not go un-noticed!
The beach /lake area is muddy, and very dark water, not inviting for swimming. Never saw one person in the lake swimming over the 2 days.
At the main resort building there is an outside deck with tables and umbrellas, but please, please wipe up the previous days coffee stains etc off the tables before serving breakfast, and wipe the chairs down as well!
The website menu advertises in its menu, "Blueberry" pie for desert...... there was no blueberry pie either of the two days, and this in the height of blueberry season (was counting on this) They were out of coco-nut cream pie as well, and the only apple pie was not fresh as the crust was all wet from sittting in refridgeration too long it seemed.
There is no air conditioning in the chalet at all.
The UGLY.....we paid $130.00 extra for the lakeview, but all it is, is a bush-view, the brush and trees blocked out 95% of any view of the lake. Total let down in this area. Get a chain saw, and clean it up. All others we talked to complained of the same thing reagrding the inability to see the lake. This has also been on the list of complaints in the tripadvisor reviews from last year I notoiced.
The swimming pool is not heated, and it is cold. Get a heater for the 3 summer months at least. The hot tub, is lacking in cleanliness with the scum line clearly visible, and heavily disinfected from the very noticable fumes. Needs work for sure.
The steep hills getting to the chalet and steps everywhere are very tiresome. Management offer no assistance getting your luggage or yourself to and from your unit, except a small wagon provided for you to pull yourself as you cannot drive your car to your unit. The maid service drive golf carts, but offer no rides either.
The bugs, I know management can't control the bugs and the deer flies, but they did make it all but impossible to use the trails these 2 days.
There is one very noticable smel at the bridge at the waterfalls by the Honeymoon Chalet on the way to the Spa building. What on earth is that. It is like a broken sewer pipe. I could not imagine being in that Honeymoon chalet the 2 days we were at the resort.
The decor in the main biuilding where the dining room is, is far far superior and bright to what is in the chalet.
Please fix the broken steps at the front entrance to the main building.
All in all we did endure the two day stay, but without some necessary and immediate improvements would never consider returning again. Three other couples we met all said the same thing about not returning. Not great advertising for sure.
We realized it was not a 5 star resort when we did the booking, but we feel very ripped off big-time paying for the lakeview view, and not recieving what we paid for at all.
- Official Description (provided by the hotel):
- Nestled among 86 acres of pristine forest and woodlands, a spirited waterfall and private lake, The Trillium Resort & Spa, located in the heart of Muskoka, Ontario offers the perfect "adult only" vacation getaway. The lakeside resort accommodations feature six waterfront chalets and eleven "bedsitting" cottages set amid towering hardwoods.For a truly indulgent Ontario resort experience The Trillium Spa offers an array of luxuriating spa services and treatments in the 5,000 square foot post and beam spa facility. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com and Agoda so you can book your Trillium Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Trillium Hotel Port Sydney
- Trillium Resort And Spa Port Sydney, Ontario, Canada