Stopped by on the Sunday before Memorial Day 2013 on the way home to Pollock Pines. We got home one hour later and our "Gourmet" pizzas were burnt and unedible. We called to complain and they said they would remake them. Since, we live an hour away my Aunt who works for the El Dorado County Sheriffs in Tahoe said she would pick them up on her way home on Tues. Wecalled and asked them to have them ready at 4:00 pm, because she carpools back to Pollock Pines and she wouldn't have time to wait. The replacement pizzas were not even prepared, apparently they did not care, she waited and ended up bringing home uncooked pizzas without directions on how to cook them and they did NOT HAVE ALL OF THE INGREDIENTS ON THEM!!!!!!!! Never going to BOB DOGS PIZZA AGAIN. Apparently when Bob Dog made there split from Blue Dog Pizza they lost their ability to not only make pizza, but also their customer service ability!