Yes, Mangapapa Petit Hotel is quaint, peaceful and set in beautiful surroundings but we will not be back. This was our third stay (4 nights) and clearly this hotel lacks management. We arrived late the first night (8 pm) to find out that there is no food offered other than a 6 or 12 course degustation menu which had to be pre- booked. The chef was there but we could not eat. Luckily, we had a car so we could drive back into town to get something to eat. There was no way we could get even a simple sandwich.
On our last night, we arrived back at the hotel at 10pm. to find the gate closed. We buzzed for about half an hour to no avail. My husband(69 years old) had to scale the 8 foot gate with spikes at the top and then walk the driveway to the hotel . He searched the hotel to eventually find a staff person to open the gate so we could drive in. There was no number to call at the gate. Security was non- existent. He was told the intercom buzzer doesn't work and many guests have had to do the same.
You cannot run a 4 star hotel without offering food to guests. The reason the dining room was empty is that the actual hotel guests who had to eat somewhere else if they wanted a meal other than a gourmet 6 course menu. A new manager started the day we were leaving. He did not offer anything other than to say he would make it right if we came back. Never. Not even with climbing gear.
- Official Description (provided by the hotel):
- Luxury, seclusion, elegance and romance - four words which describe this stunning boutique hotel. Surrounded by landscaped gardens and orchards, Mangapapa Hotel offers the finest luxury accommodation in its magnificent suites. Together with the renowned restaurant, spa retreat, and facilities such as the pool and lawn tennis court, Mangapapa delivers Hawke's Bay's ultimate luxury experience. ... more less
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