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“Do not stay here.”

Wine Country Motor Lodge
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Wine Country Motor Lodge
Cambridge, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Do not stay here.”
Reviewed October 30, 2012

Management appallingly rude to deal with. Booked 24 hours before arrival. Medical emergency necessitated cancellation. Charged in full for the stay even though credit card authority had been revoked. Managers refusal to refund money has left an extremely black mark against this establishment. Told by management it was easy money for them and there was never any chance of a refund, cancellation terms were not explained at all at the time of booking and were emailed after credit card details were acquired, stating cancellation had to be given 48 hours before intended arrival. I was warned about this place and now I know why. Disgusting.

Room Tip: Choose a room in another establishment.
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  • Stayed October 2012, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Rochelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havey1, Manager at Wine Country Motor Lodge, responded to this review, November 6, 2012
This traveller cancelled at 2.30pm on day of arrival - giving us absolutely no advance notice.
She was told we would actively market the room and would charge a cancellation fee only if it remained unsold. She does little credit to her legal profession by failing to acknowledge and accept the standard cancellation practices used by the accommodation industry and even less so by lying about the treatment she has supposedly received.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Gisborne
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 14, 2012

Quick friendly check-in. Very few other guests on the two nights we stayed which was great for us, very quiet. Comfortable clean studio room, extremely comfortable bed so had two really good sleeps. Enjoyed our visit here and will return again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank saracgisborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
8 reviews
4 hotel reviews
Reviewed April 10, 2012

Booked this motel as the Grooms parents where staying and they are close friends so wanted to stay with them.
Told by a grumpy manager had to stay 2 nights wouldnt take a booking for 1. Told us also that all of the motels in the area did the same thing as weddings were a good source of income for them-what rubbish! there where many motels that had vacancys only a short distance away. Very rude on arrival, couldnt get off his backside to greet us . I was on crutches and no enquiry on how we were managing etc. just take the $ thats all. There were 4 units booked in our small group and several others for other wedding guests. They ended up with vacanies on the Sat and they couldve been filledf as my daughter wouldve come for 1 night. Its not 4 or 5 star its only 2* motel units where Ok however the bed was small. now where to hang anything in the bathroom. I could go on very dissapointed in this motel.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Havelock North hotels

Wellington
1 review
Reviewed January 30, 2012

We stayed for 2 nights in a 2 bedroom unit. The bathroom smelt so bad from vomit (presumably from the previous occupants) that we didn't use the spa bath and had to keep the bathroom door closed to contain the smell. We let the person on duty know and she claimed that her and the cleaner "couldn't smell anything". It was quite obvious that they already knew of the problem and hadn't fixed it - something to do with the plumbing. On checking out the staff were also very rude regarding our bill - we had 4 people one night and 5 people for the second - but they made us pay for 5 people both nights. Also apart from the bathroom being cleaned (which we asked for) the rooms were not serviced before our second night - they didn't even bother to make the beds which we thought was pretty slack.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poppybar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2012

We were lucky to get a room in the hotel as it was Wellington Anniversary weekend and we were told that they would not usually book a room for just one night. As it was a really hot day, we were surprised that the rooms were not air conditioned, nor did they contain a fan, which made them very stuffy to stay in. We were there with our 3 month old daughter who they said they wouldn't charge us extra for as she is so tiny - she sleeps in her pram and was not taking up a bed. There was lots of traffic noise as the hotel is off a main road. Every encounter with the staff was mildly unpleasant as they were really grumpy (we had been warned about this previously). Overall we think you would get better value and a warmer welcome elsewhere.

Room Tip: Ask for a room away for the main road - Te Mata Road. It is noisy on the Te Mata Road side.
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jess b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wanganui
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 7, 2012

Good phone and e mail contact prior, were given an 11am check-out, Was not a problem
Should be a four star - no flat screen tv
Bed average - just
No play area for children
Brilliant as in walking distance of Black Barn
Pricey at $175 per night, as i dont believe this should be four and a half star rated
The lady was very helpful on the desk
Had to book two nights

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dibbydobber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanaka, New Zealand
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 21, 2011

We had a night there last week and the motel is clean, tidy and what you expect from a middle type motel. Bed was great etc. I do wish these places would spend alittle more money on Television Channels.Come on Guys its a modern world and we do like to watch T.V.! The lady was very nice and helpful on anything we asked her but when I went to ask to be let into the laundry do do our washing ( which advertised it was open till 9.30 pm) at 830pm approx avery grumpy man reluctantly let me in. The next morning i was walking across to pay for our night and walked passed the same Gentleman, I said a Happy Hallo and the response was a grumpy hallo and didnt even put his head up. Ok old Chap if you made the effort to be happy you might find you like doing your job in the people business!! if you did have something sad going on I apologise for my comment. Its all about people ......

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gaylene62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wine Country Motor Lodge

Property: Wine Country Motor Lodge
Address: Corner Te Mata & Arataki Roads | Hawkes Bay, Havelock North 4021, New Zealand
Location: New Zealand > North Island > Hawke's Bay Region > Havelock North
Amenities:
Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 B&Bs / Inns in Havelock North
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wine Country Motor Lodge 3*
Number of rooms: 28
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