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“Beautiful grounds, so-so room”

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Royal Decameron Salinitas
Ranked #1 of 1 Hotels in Sonsonate
Kansas City
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Beautiful grounds, so-so room”
Reviewed April 27, 2014

Our family stayed here for one night, but since we arrived around 9 am, we paid extra to spend the day in the resort areas which included all-you-can-eat breakfast and lunch and of course the pools (before the normal 3 pm check-in time).
Room check-in was @ 3, but ours was ready by noon which was nice because it ended up being all the way on the other end of the resort where it was MUCH quieter.

When we very first arrived, we weren't aware of this quieter, less crowded end yet, so we had breakfast in the main buffet area which was extremely crowded. People were being very pushy and cutting in front of each other. That was not a good experience - I felt like it was very dirty and it was every man for himself.
Thank goodness we discovered the other end though because there, it was not that way at all. Lunch and the remainder of our visit was pleasant.
As far as the quality of the food - it was not very good. We made do, but there were some things that I wasn't exactly sure what I was really eating (like the paste they put inside the pupusas that was supposed to be meat).

The grounds are beautiful. It is obvious they take great pride in the exterior. The rooms were another story. They didn't seem to match the beautiful grounds. The beds were sagging and uncomfortable. The rooms were simple and not elegant like you would expect from a resort. Even though we had 4 people in our room, they only provided us 2 bath towels (requesting additional was not an issue). There was a toothpaste lid left on the floor of the bathroom, which made me question the cleanliness of the room.

For anyone traveling from the US, this is not your typical high end resort! I guess for the money we spent, I was expecting a more lux room and better food.

Room Tip: The far end is the quieter end. Our lack of sleep was not due to outside noise at all.
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  • Stayed April 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank mnd76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Montréal
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 19, 2014

The rooms were very clean, the weather is excellent, you can do many activities, all the rooms have a sea view. I really enjoyed my trip to Salvador. The only negative thing is that the food was good but always the same.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Mariean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 18, 2014

We went to royal Decameron March 6 to 13 . The staff is really friendly . Not enough people tipped the waiters and maids(1 dollar ) like we did that's why they served us the best . You should book the tours as soon as you get there because we waited to long and we didn't get to do any thing ! The resort is beautiful and the pools were great . The activities such as the aerobics and volleyball were also very good . The food was okay we survived.
The bar were close to the pools which was good because we get thirsty a lot . The shows were mostly dancing shows and the participation ones were really funny cause the people didn't know what the hell was going on . We meet lots of people like the waiters,the maids, the gardeners, and all the staff ! The all were friendly to us and that's one of the reasons we are going back ! Royal Decameron Stalinists was the best vacation we had so far!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Shakpack06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coquitlam, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2014

The royal Decameron of el salvador was a very beautiful resort and filled with workers that try to help you in any way but i would say that at times there attitude could of been better. I spent most of my time relaxing on the beach under a palm tree in front of a very beautiful view.I traveled with my sister her daughter, mother and grandparents they had a great time joining daily activities in the resort and eating at the restaurants.Our rooms were all air conditioned and had standard cable with hot and cold water and nice and cosy beds.The restaurants were wonderful but the buffet could of been better with a new theme every night the chefs prepare food based on the theme the times i went was french, 60's,sea food and mexican but the breakfasts was all the same food every single day but the offered special foods that they cooked in front what ruined my visit was all the locals all jam packed with them giving people weird looks but over all they have tons of daily activities for all the family to enjoy

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Gerente at Royal Decameron Salinitas, responded to this review, April 15, 2014
Mr David good morning, thanks for your comments and recommendations, surely we will consider. We hope to have you again in any of our Hotels.

¡Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 7, 2014

This is a beautiful resort filled with very hard working beautiful people. Accommodation and food all very good. Many opportuniites to explore. Decameron Explorer offer numerous types of tours and the tenure and experience of the guides is high. This is one place you do not want to miss. Seldom do we repeat a property (can't believe we have been there 3 times)...and we will go back again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Gerente at Royal Decameron Salinitas, responded to this review, April 15, 2014
Mr Dan, thanks for your comments ¡These are really happy memories!. We hope you visit us again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nampa, Idaho
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 5, 2014

We enjoyed our time at the DeCameron. Staff was friendly and well organized. We don't expect the staff to understand English fluently, we got along fine. Our room was clean, beautiful views and vistas. Food was good with wide variety and choices. A large array of bird life was available to those willing to look. In the the lagoons on site we saw hundreds of nesting Snowy Egrets as well as other exotics. Pair that with multiple sittings of huge iguanas, we had a blast there.

Room Tip: Beach side is a must
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rmberg3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antarctica
Level Contributor
225 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 434 helpful votes
Reviewed April 4, 2014

My wife and I stayed for 2 weeks in block two on the top floor. This review is based on a comparison to many other all-inclusives that we have experienced in other parts of the world including a Decameron property in Cartagena. After reading the reviews, we got what we expected. We chose this property mainly as a base to do excursions in El Salvador of which we did many using both Decameron Explorer on property and Cuscatlán Travel off property. This property is in line with a three star property in Cuba. Those with resort experience in other places such as Mexico might be disappointed. Hopefully, this review will also correct some inaccurate information in previous reviews.

Positives:

1) Very hard-working staff who try very hard to speak English even though it is NOT their native tongue (the service issues mentioned in other reviews is the fault of management due to understaffing and cost cutting; some tourists here need to understand that they are visiting a SPANISH-speaking country)

2) Rooms are spacious and comfortable and kept very clean (quieter buildings are numbers four and five)

3) Spacious pools including a very large saltwater pool

4) Immaculately kempt property with gardeners toiling non-stop

5) Local feel as most guests are from neighbouring countries (I can't understand why some reviewers here would want many more Canadians and Americans when visiting a foreign country)

6) Never had a problem finding a sunbed under shade (large property that provides solitude or company for different occasions)

7) life guards on site monitoring both pool and ocean swimmers (the Pacific here can be dangerous but there are wave breakers)

8) hotel hires guards for security starting at the airport pickup (however, at times seems to overstate the security situation)

9) a cappuccino/espresso machine (however, only available after 10 a.m. and then only when it is manned or you have to ask a bartender to make you one; horrible coffee at breakfast as all the good stuff is exported!)

10) efficient transfers from/to the airport and room allocation

11) affordable and relaxing beachside hut massages (but why make a reservation at the gym only to have to then prepay at reception?)

Negatives:

1) nickel and diming (extra cost for safe, $2 for bus ride to Beach Club, overpriced lobster dinner at $45 p.p. when same can be had in restaurant outside resort for $16 p.p., overpriced tours considering it is based on large groups, sugary/junk food for snacks)

2) standard rushed large-group uninspiring tours in comparison to outside agency (see my separate Cuscatlan Travel review); tours/beach club transportation can be cancelled if there's little demand; keep in mind that time spent in Antigua/Copan depends on time spent on border crossings (factor 1-2 hours at sites with fast border crossings); incomprehensible lack of focus on some incredible towns in El Salvador proper (i.e Suchitoto) and an unwillingness to delve into the country's recent civil war history; roads are fine

3) food at the buffet is at best mediocre with uninspiring flavour (a la cartes were slightly better and no you don't have to be at reception at 6 or 7 a.m. to book as another reviewer stated, there's a morning and afternoon block of time in which they can be booked)

4) again food (so close to the ocean yet dull fish offerings, no shellfish except tiny shrimp if you're lucky; lack of local fruit such as mango and avocado; food not replenished when weekend crowds left)

5) poor quality drinks (but this didn't stop many from over-indulging, ditto for the food!; understaffed bar with tedious waits for drinks)

6) uncomfortable sunbeds (really, can't they splurge on some cushions?)

7) there's a disco but for some reason the bar area was used as a dancing venue ruining the lounging experience and sleep time in blocks one and two

8) at times unresponsive front desk staff (initial room door security concern not sufficiently followed up; luggage left unattended outside room door after check in)

9) monopolistic behaviour (resort doesn't allow other tour operators/taxis to pick up guests in the property inconveniencing guests to meet them at front entrance)

10) lack of visible presence of management (i.e. should be helping out in times of high guest volume at bar/restaurants, no mingling with guests to see how the stay is going)

11) the buffet restaurant near lobby 1 was used at lower guest capacity when the other one near lobby 2 is much nicer (higher ceiling, less crowded)

12) no towel art; lacking special touches

13) very slow WIFI

Overall, this resort met our realistic expectations. We enjoyed exploring El Salvador but probably wouldn't return to this Decameron if we visited again. We'd recommend it as a one time visit for the sake of seeing some of this recovering country.

Room Tip: blocks 4 and 5 are quieter; blocks 1 and 2 are closer to the action
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank travelglobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Decameron Salinitas

Property: Royal Decameron Salinitas
Address: Carretera al Litoral Km. 84 Acajutla, Sonsonate, El Salvador
Location: El Salvador > Sonsonate Department > Sonsonate
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Sonsonate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Decameron Salinitas 3*
Number of rooms: 552
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Also Known As:
Hotel Decameron El Salvador
Decameron El Hotel Salvador
Royal Decameron Salinitas San Salvador
Decameron El Salvador
Royal Decameron El Salvador
Royal Decameron Salinitas Hotel
Salinitas Decameron
Royal Decameron Salinitas El Salvador
Decameron San Salvador
Decameron Salinitas El Salvador

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