We reserved a room and told them we would be late. We were informed no worries you have a reservation. They took all of the credit card info and again confirmed that we were set when we arrived. I arrived about 230 am and was ready to sleep from a long drive. However when I went inside I told the dingy guy my name and he said sorry there are no rooms. I told him my name again and he said sorry he sold the room. Only one room left and it was a suite and more expensive. He said that my reservation was not there. When he opened a second book my name was on the list for a room. He said sorry I didn't see it. I asked if he could just give the suite since it was his mistake and I was told again no I can't do that. I ended up staying in a rest area up the road. With a family of four not a comfortable rest. I would not recommend this hotel to anyone if it were the last bed on earth. Sad because the lady I spoke with on the phone seemed very respectable. Do not stay at all.
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- Also Known As:
- Family Hotel Whitehorse
- Stop In Family Hotel Whitehorse, Yukon, Canada