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“Nice rooms, pleasant staff, but poorly managed. Good restaurant!”
Review of SKKY Hotel

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SKKY Hotel
Ranked #5 of 14 Hotels in Whitehorse
GreenLeadersSilver level
Canada
Level 6 Contributor
361 reviews
289 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
“Nice rooms, pleasant staff, but poorly managed. Good restaurant!”
Reviewed March 20, 2013

Stayed here for 3 days. The hotel is an older building that has been extensively updated, and the room furnishings and decor are very pleasant, modern, and up to date.

The restaurant is run by a third party (not the hotel), it is excellent - very good food and first class service. It's not cheap, though - $100 for dinner for 2 without alcohol is about par for the course.

Almost all of the employees at this hotel are Filipino temporary foreign workers (TFWs). By nature, these folks are very pleasant, very polite, and very service oriented. But - these TFWs don't necessarily have any hotel experience or hospitality industry skills when they arrive in Canada, and the folks who run this hotel are not doing enough to provide the TFWs with proper training.

The result is a front desk clerk who things that having 3 different rooms (a room move every night) is a satisfactory solution for a 3 night reservation - this because it makes the computer happy, housekeepers who don't put any sand or salt outside the hotel entrances and exits, even though the walkways are covered with sheer ice, housekeepers who chatter loudly to each other right outside guest rooms in the morning, etc.

This hotel has the potential to be a real gem, but due to laissez-faire management, it suffers from numerous problems that could so easily be avoided.

The hotel is directly across the street from the airport. It's a $5 taxi ride, don't bother waiting for the "free shuttle", it does not run frequently enough to be of any use. Just grab a cab and have the driver take you to the other side of the street (it's a 5 minute walk, but that would not be practical with luggage - too much snow in the winter, too much mud in the summer).

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank solotravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 26, 2013
Thank you for taking the time to write your review and provide your comments. We appreciate that you liked the rooms and found them "pleasant, modern and up to date." We also appreciate your comments about the restaurant, which I understand is ranked #1 for Whitehorse on trip advisor. We pride ourselves on being the most modern and comfortable hotel in Whitehorse. I am sorry about the issues you experienced and have spoken to the parties involved with respect thereto to ensure they do not occur again. We feel that we have the best staff in Whitehorse and feel blessed to have the excellent foreign workers we have. Without them we would be unable to operate and they are extremely diligent, conscientious and hard working. That said, there are certainly occasional training issues which need to be addressed, especially when staff changes as it inevitably does in the hospitality business. I will be personally attending to such issues in April and again thank you for your comments, which point out a shortcoming that will be immediately addressed and remedied. I hope you will give us the opportunity to welcome you again.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Dawson City, Canada
1 review
Reviewed March 9, 2013

This hotel is amazing. It's right by the airport, so if you have a car it is only minutes from town. It is by far the best hotel we have stayed in so far. The hotel staff are friendly and accommodating, the rooms are exceptionally clean (very comfy king pillow top beds, great pillows), and well stocked. The continental breakfast is just what we need in the a.m, and the prices are fair. I have stayed in the Best Western in Whitehorse also, and this is by far the better choice.

You will not be disappointed!!!

Room Tip: The King fantasy room is amazing :)
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Alli M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 26, 2013
Thank you for your wonderful review and it gives us great pleasure to read your comments. As the newest and most modern hotel in Yukon and the only true boutique style hotel, we are trying to provide a superior guest experience to that found at other hotels in Whitehorse. We are thus extremely gratified when such is recognized by our guests.Thank you for staying with us and we look forward to welcoming you again in the near future.
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Quebec City
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 27, 2013

Whitehorse, Yellowknife, Iqaluit and Fairbanks are all common destinations for me, being an avid arctic traveller. One of the most common problems are finding a decent hotel, being this far north, you don't want to be caught without a good bed. SKKY hotel was surprisingly modern and similar to hotels down south. Room was cozy and at a comfortable (though difficult to change) temperature, and the beds were pretty good. The hotel is, however, a little bit of a drive from downtown Whitehorse, so make sure you have enough gas before settling down for the night.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LaymanTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 1, 2013
Thank you for your kind review. We have tried to bring the comfort and amenities of a hotel down south to the north, which you correctly pointed out is generally lacking in most northern hotels. We are the newest and most modern hotel in Whitehorse and we are very pleased that you enjoyed your stay and took the time provide your comments. We look forward to welcoming you again on your next stay.
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Ottawa, Canada
Level 4 Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 25, 2013

Hotel is good, price is fair. Rooms are ample, good bed, great and clean bathroom (large shower). Good complimentary breakfast. No lunch. Enjoy dinner at Volare (hotel's restaurant).
Staff are very friendly and prone to help you.
Only con: hotel is far from downtown and does not offer shuttles, so you'll need to pay a (very) expensive taxi to city.
Other than that, enjoy the Yukon atmosphere and the aurora!

  • Stayed February 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank sefarebsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 1, 2013
Thank you for your review and your kind comments. We are considering the possibility of providing a downtown shuttle service to address the concerns some guest have expressed. The down town is only about a seven minute taxi ride away and we already have a complimentary airport shuttle service. We are happy that you enjoyed your stay and hope to be able to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 24, 2013

Located right across the street from YXY, and short 4min drive to downtown Whotehorse. Doesn't look like much from the exterior, but inside SKKY hotel is clean and modern. Service is pleasant and rooms are clean and comfortable. My room had an out of control thermostat that wanted 28c despite a 21c set point, but I was able to regulate the temp and get some fresh air with an open window. Great little restaurant with a nice atmosphere and great food and wine at reasonable prices, but only one server. Fortunately the food was worth the wait. SKKY is definitely a place I will stay again - good balance of location, value, modern atmosphere and friendly service.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XianNewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 1, 2013
Thank you for your kind review and we are happy to hear you would stay with us again, which would very much please us. I am sorry about the heating issue you experienced. Our hotel has radiant floor heating, which is healthier and more environmentally friendly. But, if a previous guest has turned up the heat high, the floor slab will be quite hot and will take some time to cool down. Opening a window is the best remedy and will quickly cool off the room, with the added benefit of providing you fresh air (by the way, the air in Whitehorse is ranked the cleanest of any city in Canada and one of the cleanest in the world). We are happy you enjoyed your stay and hope we can welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 21, 2013

I stayed at Skky in August 2012 for a few days. The room was very comfy, but modern and well appointed. The service was amazing too, especially the front desk. I've been to other hotels in Whitehorse and this is by far the best one. The interior is newly renovated and updated with very comfortable mattresses. Most importantly, the hotel is extremely clean and the staff super friendly - they go out of their way to accomodate you any way they can.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ReeNa79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 1, 2013
Thank you for your taking the time to review our hotel. We are pleased that you enjoyed our stay and found the hotel to be to your liking and the staff as well. We take particular pleasure in hearing positive comments about our excellent staff. We look forward to welcoming you again on your next trip to Whitehorse.
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Whitehorse, Canada
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 8, 2013

We've stayed at Skky Hotel twice now. The first time was a bit of a disaster, but the staff tried their best to fix the problem. It was about -30 outside and there was no hot air coming out of the vents in our room, so it was freezing. With a toddler, it was not a good situation because it was too cold to give her a shower, etc. Called the front desk, they didn't have any portable heaters but they sent someone to Walmart to pick one up. It worked well, but due to the timing, it forced us to put our daughter to bed about an hour late. But I think they did their best, given the circumstances. The second visit was great, we just stayed there this week and (for the second time) the food at the hotel restaurant was superb.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank vegfam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, February 10, 2013
Thank you for taking the time to review your stay and for the kind comments. I am sorry about the heating issue you experienced during the minus 30 cold spell on your first stay and we are happy that you enjoyed your second stay. In addition to puchasing a number of space heaters as a back up measure, we are having the heating system reviewed so that there will be no future issues on the next cold spell.

We look forward to hosting you again so that we can can confirm your view that we are the best hotel in Whitehorse. Thank you again.
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Additional Information about SKKY Hotel

Property: SKKY Hotel
Address: 91622 Alaska Hwy, Whitehorse, Yukon Yukon Y1A 3E4, Canada
Location: Canada > Yukon > Whitehorse
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #5 of 14 Hotels in Whitehorse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SKKY Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The SKKY Hotel is a boutique property conveniently located across from the airport and a short drive away from the downtown core. This hotel is in a class of its own offering many high-end amenities. Complimentary airport shuttle to/from the airport for major flights, complimentary wireless internet. All rooms are furnished with Tempur-Pedic mattresses with high thread count sheets, 42 inch plasma tvs, desk and office chair. The bathrooms come with large standup showers with granite walls and rain shower or hand held shower heads. All furniture is customized for the Skky Hotel and won't be found elsewhere. The hotel also offers air-conditioning with in-room controls during the summer months, and radiant floor heating on the lower floor in the winter. Included in the price of the room is complimentary wireless internet and airport shuttle. The Hue Oasis serves lunch and dinner, specializing in Korean and Japanese cuisine. A continental breakfast is available in the morning. Come in and take a look at the bar top which was imported from Italy. We hope you will come experience the best beds in the city, and our exceptional guest services in the near future. We hope you will come experience the best beds in the city, and our exceptional guest services in the near future. ... more   less 
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Also Known As:
Skyy Hotel By Book
SKKY Hotel Whitehorse, Yukon, Canada

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