I made an online reservation with Skky Hotel on September 28, 2012 for arriving on October 7, 2012. My plans had changed so I called the hotel on the 30th and spoke with a lady from guest services to cancel my reservation. She found my reservation and asked if I wanted my cancellation number , I said I didn't need it. I did ask her if I should get it just incase and she said I really didn't need it.
So my husband and I ended up arriving on the 8th and stayed for 2 nights. When we got into the room, it was very nice and modern, the bathroom door you literally had to use all of your muscles just to close it, also the complemetary conditioner was all lumpy and gross. There was no bathtub or mircowave in the room which was a disappointment.
On October 18th I was going over my credit card statement and noticed 2 different charges from Skky Hotel. One on the 8th for one nights stay and again on the 10th for a 2 night stay. I thought maybe they took a pre-authorization on the 8th and forgot about it. I called last night and spoke with a very helpful girl and advised me that I had to call the next day to talk to a supervisor because they had the authority to reverse charges on credit cards. So I called back the next day and talked to Lisa. I told her the situation and she said my card was charged because I didn't show up for my reservation on the 7th. I proceeded to say that I had cancelled that reservation due to not knowing what my plan were. She asked for on my cancellation number and I said I did not take it due to not wanting it and the front desk girl saying I didn't need it either. So with at being said she wasn't going to reverse the charge because I had no cancellation number, I couldn't remember who I had talked to and it was going to screw up the paperwork to go to her head office? So I'm assuming the reservation never got cancelled if it got charged as a no show.
I work at the Ramada Inn & Suites Hotel in Alberta, Canada and when someone calls to cancel a reservation we actually CANCEL the reservation and do not charge the credit card. If it's charged we go out of our way to make sure the card is refunded the amount charged to them. I do ask if a guest wants a cancellation number and alot of the guests say no. This just floors me and makes me so frustrated all because it will screw up book work for head office to refund something that is their fault in the first place. I shouldn't have to take a cancellation number if I don't want it.
- Official Description (provided by the hotel):
- The SKKY Hotel is a boutique property conveniently located across from the airport and a short drive away from the downtown core. This hotel is in a class of its own offering many high-end amenities. Complimentary airport shuttle to/from the airport for major flights, complimentary wireless internet. All rooms are furnished with Tempur-Pedic mattresses with high thread count sheets, 42 inch plasma tvs, desk and office chair. The bathrooms come with large standup showers with granite walls and rain shower or hand held shower heads. All furniture is customized for the Skky Hotel and won't be found elsewhere. The hotel also offers air-conditioning with in-room controls during the summer months, and radiant floor heating on the lower floor in the winter. Included in the price of the room is complimentary wireless internet and airport shuttle. The Hue Oasis serves lunch and dinner, specializing in Korean and Japanese cuisine. A continental breakfast is available in the morning. Come in and take a look at the bar top which was imported from Italy. We hope you will come experience the best beds in the city, and our exceptional guest services in the near future. We hope you will come experience the best beds in the city, and our exceptional guest services in the near future. ... more less
- Reservation Options:
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- Also Known As:
- Skyy Hotel By Book
- SKKY Hotel Whitehorse, Yukon, Canada