After booking this hotel through Bookings.com we read the reviews and decided at the last minute not to stay here. The Northwoods web site said that if we cancelled by the 15th of May (we were booked from the 16th through the 27th) that we would not be charged. We cancelled by 1pm on the 15th of May. When we got back home I discovered a one night charge for our room at the Northwoods on our credit card bill.
We contacted Booking.com and they in turn contacted the Northwoods and asked that the charge be refunded from our Credit Card per our understanding of the Hotels cancellation policy. George, the person in charge at the Hotel adamantly refused to refund the charge. The honorable thing for Northwoods to do would be to refund the room charge. There is no Honor here!
When we arrived in Saskatoon we went to check out this place, because we couldn't believe all those bad reviews (93) could be true. They were all true and we are so happy we cancelled and stayed somewhere else. As frequent travelers we were extremely surprised that any booking service would ever cater to such an establishment. This place even gives cheap hotels a bad name. We are also surprised that the Canadian Tourist Bureau and/or Canadian Health Department hasn't shut this place down. We will never use Booking.com or any other booking service that lists this hotel or any other hotel with the kind of reviews this place has.
David Wall Portland, Oregon USA
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- Also Known As:
- Northwoods Inn And Suites
- Howard Johnson Saskatoon
- Northwoods Hotel Saskatoon
- Northwoods Inn & Suites Saskatoon, Saskatchewan