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“Don't Stay Anywhere Else!”

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Holiday Inn Hotel & Suites Saskatoon Downtown
Ranked #17 of 39 Hotels in Saskatoon
Certificate of Excellence
Meadow Lake, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't Stay Anywhere Else!”
Reviewed April 22, 2013

This hotel is new, and they did a few things really right. The sliding washroom door - brilliant. At first I thought it would be not so great but it's wonderful. The tile in the bathroom and basin sinks are beautiful. The decor is outstanding and our double queen room was extremely spacious. When we arrived we needed a room change as they gave us a king suite by accident and we were accommodated right away - very helpful. We also asked for towels and they were brought up immediately with a bright smile. Excellent downtown location - highly recommend!

Room Tip: We were on the 8th floor double queen and it was very spacious.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
    148
    113
    21
    5
    7
See reviews for
60
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Harris, Sk
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 17, 2013

Staff is efficient, friendly and very accommodating. The rooms are spacious and quiet. Located in heart of city with entertainment, shopping and restaurants close. Confectionary was open all night. Good elevator security, having to use key to get to appropriate floor. Would recommend to friends and family.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Holly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 8, 2013 via mobile

The hotel is very impressive when you arrive as it is done quite modern. The service at the front desk, however, quickly fades the decor! One is always on the phone and the other is busy helping everyone else. The rooms were nice enough and had the basics like fridge, microwave and single cup coffee maker. The windows don 't open but luckily the air system works well. The real downfall of this hotel is the restaurant or lack there of! They try to sell it as " you have the control" but really all that means is that you call down to the lounge, order and then pick it up yourself. The food is decent but limited. Breakfast is only served until 10 and it is either a hot or cold selection. The cold selection for 9.00 is what you would get for free at most other places. You also cannot get a coffee to go anywhere when leaving for business meetings in the morning unless you have one from your room. The restaurant feels more like a cafeteria then a restaurant. The lounge is nice but only open until 11 every night. That also means no food after 11. The pool is like an oversized bathtub and the workout room is right off of it with all the machines facing the pool. The pool was also incredibly cold! For the price, I just think there are better and more convenient places to stay in Saskatoon. I would definitely not stay here again with children.

Stayed April 2013, traveled on business
Helpful?
Thank Ducklips40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Regional Director of Sales and Marketing at Holiday Inn Hotel & Suites Saskatoon Downtown, responded to this review, April 12, 2013
Thank you for taking the time to share your experience from your most recent stay in Saskatoon. It is great to get feedback, good and bad, from our guests as it will give us the opportunity to praise our Cast Members on the good things they are doing and allow us to coach on the items we need to improve. I would like to take this time to address a few of the items you have shared in an attempt to clear up some of the confusion.

Firstly, being situated in the downtown core of Saskatoon across from TCU Place - Saskatoon's Arts & Convention Centre we are very fortunate to be in the hub of activity. Our guest service agents are kept on their toes servicing guests both on the phone and in house. Unfortunately you may have been in the lobby during one of our busy times of the day. Your situation will allow us to closer review our scheduling practices to ensure we have ample coverage throughout the day and night.

Secondly, the Holiday Inn Downtown Saskatoon is proud to be Canada's first "Hub at Holiday Inn". The Hub at Holiday Inn features a more open concept throughout the lobby, restaurant, lounge and business centre. Food & Beverage has evolved from many of the traditional ways hotels approached the delivery of food to our guests. These changes were designed as a result of surveying hundreds of our guests throughout the Holiday Inn world. Take-In Dinning has replaced Room Service as our guests told us they wanted to get food on their time, didn't want to have a forced gratuity on their meals and were frustrated with incorrect, cold orders arriving at their doors. Breakfast is another area of focus. Breakfast in The Hub Restaurant gives you the option of "Light & Easy" with a selection of cereals, fresh fruit, yogurts, granola and breads or to "Have It All" allowing you to frequent (3) stations: Cold Station, Hot Station and our Chef Station as many times as you like. When you don't have time to eat in The Hub Restaurant, you can grab a coffee, cappuccino, breakfast sandwich or yogurt parfait at The Hub Café located adjacent to the front desk.

Lastly, The Holiday Inn Downtown Saskatoon strives to meet our guests needs to have areas in the hotel that they can relax while still being able to maintain their regular routine. Our pool and fitness area is equipped with various pieces of equipment that allow our guests the opportunity to stay on their fitness routines, but may not always meet the levels of various fitness programs.

Thank you again for your insight and should you be back in our great city on business or leisure, I would love to see you back at the Holiday Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
Reviewed March 31, 2013

Fabulous Hotel, didn't expect the service the absolutely beautiful room. Great Bed....Perfect for business travel.
The restaurant was ok - forget the ribs though very tough.
They have a small confectionary that was open all night.
Internet connection in room was free and their was a fantastic mac station available for all.
I highly recommend this property - I never knew Holiday Inn was so upscale.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 19, 2013

My boyfriend & I just recently stayed at the new Holiday Inn Express, & were very impressed on ALL levels. Unfortunatly we were there to attend a funeral; The staff was extremely 'warm & welcoming,' rooms are clean & modern, & lounge was a great place to unwind. If I return to the area, this will be my go to hotel :D

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SabbyLey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, General Manager at Holiday Inn Hotel & Suites Saskatoon Downtown, responded to this review, March 21, 2013
Great to hear that the new Holiday Inn Saskatoon played a part in you having a good experience in our city during your unfortunate time of loss. I appreciate you taking the time to send us a review and I will make sure all of our Cast Members are reminded of the outstanding job they are doing, day in and day out. Safe travels and we hope to see you back in Sunny Saskatoon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 14, 2013

Friendly staff at check-in. UNdercover parking available - be sure to check if you have paid for parking with your booking, else it will set you back another 15 dollars per night. Wonderfully comfortable beds. Spotless bathroom and kitchenette. Great, but pricey restaurant downstairs.

Room Tip: Choose a suite if you have a family.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnonymousyN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 11, 2013

My fiance and I stayed here and had the wrst service ever. The fire alarm went off at 240. Am. It took ten minutes to get hold of the front desk then this guy named sieed came on the phone. Who I might add was quite hard to understand and I got the excuse tht tge fire alrm went off in the kitchen an thts why out tenth floor room fire alarm went off as well. We were offered no discount for this stay and the staff couldnt have cared less. We will be contacting head office on this one.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MrsNMr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Saskatoon Downtown, responded to this review, July 10, 2013
Dear TripAdvisor,

Thank you for staying with us and providing us with your valuable feedback. It is most disappointing to hear of your overall dissatisfaction and we are truly sorry you found the level of service you received less than satisfactory. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Saskatoon Downtown

Property: Holiday Inn Hotel & Suites Saskatoon Downtown
Address: 101 Pacific Ave, Saskatoon, Saskatchewan S7K 1N8, Canada
Phone Number:
Location: Canada > Saskatchewan > Saskatoon > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Saskatoon
#4 Family Hotel in Saskatoon
#5 Romantic Hotel in Saskatoon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Saskatoon Downtown 3*
Number of rooms: 159
Official Description (provided by the hotel):
Saskatoon's latest, state of the art hotel is ideally located in the Central Business District in the heart of Saskatoon's vibrant downtown core and across the street from TCU Place-Saskatoon's Arts & Convention Centre, Midtown Plaza Shopping Centre and the YMCA. Designed to give guests a true taste of the new IHG lifestyle, Holiday Inn Saskatoon has become one of Saskatoon's most desirable destinations. Holiday Inn Saskatoon was the first property in Canada to unveil the new "Hub at Holiday Inn" open lobby concept. There's more! All that you have come to love about Holiday Inn is here: FREE high speed internet, heated indoor pool and fitness centre, indoor heated parking, banquet and meeting space. Its all here..Saskatoon style! ... more   less 
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Also Known As:
Holiday Inn Hotel & Suites Saskatoon Downtown Saskatchewan

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