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“Terrible Staff!!!”

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Sandman Hotel Saskatoon
Ranked #30 of 39 Hotels in Saskatoon
Victoria, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Terrible Staff!!!”
Reviewed March 10, 2010

I stayed at the Sandman Hotel for a weekend with my husband who was there for business and I do not recommend this hotel at all. The staff was not very helpful at all. When we called down one night to ask where a good place would be for dinner they told us Denny's! Really come on!!!! We wanted a nice place and they couldn’t even tell us any. They also didn’t know how to tell us how to get on the highway which we found odd since they live there! My husband was told twice we were getting a better room with a fridge and when we called down again to get one they just kept saying "no rooms available" not even a reason or an apology at all. The staff also did not even say hello when we walked in to the hotel. I myself work in a four diamond hotel and would never treat guests this way at all. I couldn’t believe the difference on how we treat guests and how they treat guests , just brutal!! We would be fired!!! We just couldn’t believe how terrible the staff was and how they didn’t have any answers to questions we had. This hotel isn’t even that clean either. On a positive note the staff at the Shark Club sports bar there was very nice and we had a good time there at least!

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wingsoverca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

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    17
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Lloyd, SK
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 14, 2010

We were told we would have a pool, free parking airport shuttle.../ upon arrival there was scaffolding in the pool although they still assured us we could use it by 7am? There was also not a shuttle before 8am and we were unable to park here.

The rooms were okay but you may as well stay somewhere nicer for the price!!!

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellingurl60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CindySaskatoon, owner at Sandman Hotel Saskatoon, responded to this review, January 25, 2010
Dear Valued Guest:

Thank you for your comments about your recent stay at The Sandman Hotel, Saskatoon. Please accept my sincere apologies for the problems encountered. This certainly was a miscommunication on our part for not providing the correct information. I can assure you that this is not our standard and I have addressed the issues for immediate rectifcation. Comments whether positive or negative are important to us as it assures a consistency in standards. This was certainly not exhibitied to you during your stay. My apologies again, It is my wish you will afford The S andman Hotel, Saskatoon the opportunity to host your future hotel stay. Best Regards, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 19, 2009

The room we stayed in was on the top floor. The elevator required a keycard to operate and very rarely worked the first time you used it....and with a baby and arms full of lugugage who want to fuss with a key card! never mind, we had to reset the keycard for our room everyday. We had to make a trip down to the front desk every morning to assure we could get back into our room later in the day. The bathroom was a nice size and clean but only one rod for towels. How are you supposed to reuse towels when you have nowhere to hand them to dry? The room was very dry and hot. We ran the shower a few times in the night so that we could get some moisture in the room. You could tell after there was moisture in the room that it used to be a smoking room-it stunk! There was dirty hand prints on the curtains,dusty lamps and the power button on the very old Philips TV was broken. The room service was quick but cold. My pancakes were burnt on one side and the sausage was pink. So I basically paid $14 for a breakfast that the toast and cold eggs were the only acceptable things to eat....and with plastic utensils that would even cut the toast.
The internet wasn't working.
We were not impressed.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3Worldtravelers101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 29, 2009

I was in town for a week on business and stayed at this hotel. It is one of the most expensive hotels I've stayed at in Canada. Also, the internet was terrible. Everyday was the same thing -- getting kicked off or not being able to sign on at all. Then when I asked for some relief at checkout for the lack of this service, they said it was their server provider and not their fault and gave no relief on the bill.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grcactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 23, 2009

If other hotels are booked up, you can make do with this one but there must be better. We stayed for 2 nights in October.

The room itself was very clean. Sink had a bad stain in it showing its age but clean nonetheless. Biggest complaint is that the air conditioning is shut down already in October. The room was very stuffy and warm. The window can be opened (slightly) but this lets in all the traffic noise from Circle Drive and from the hotel parking lot. As a result, we did not sleep well.

Wireless network is useless. We could not connect nor could our sister-in-law who also stayed here. Best solution is to use the service from the Country Inn next door which had a strong signal.

Toilet plugged easily - twice while there, but service to have it plunged was within minutes of our call.

If the price were $30 a night less I might be more forgiving in my evaluation but this simply was not good value for the money.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PoPTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cowichan Valle
1 review
Reviewed October 18, 2009

I have read the reviews about The Sandman in Saskatoon and was not sure if I wanted to stay there. I was here for 3 night and yes the hotel is looking a little worn but it is because of all the guest that stay here. My room was great the hotel was completely full but yet still quite. Anything I need the staff was all over it to help me out. I would stay here again anytime

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksservices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
regina canada
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 9, 2009

Got a good rate off the internet for this hotel . A little awkward having to use your hotel door key card to use the elevator. Room was okay and had fridge and microwave and a large bathroom. Parking was poor as we like to be able to see our vehicle but alot of people using the parking lot and going to the bar on the back side of the hotel. Did not have the right name on our reservation and when checking out charged me $20 to much for the room and had to get that straightened out. Would stay again but only with a good rate.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smokey483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Saskatoon

Property: Sandman Hotel Saskatoon
Address: 310 Circle Dr W, Saskatoon, Saskatchewan S7L 0Y5, Canada
Location: Canada > Saskatchewan > Saskatoon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 39 Hotels in Saskatoon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Saskatoon 3*
Number of rooms: 187
Official Description (provided by the hotel):
A perfect blend of comfort, quality, and service, Sandman Hotel Saskatoon has everything for both corporate and leisure travellers to make your stay ideal. ... more   less 
Reservation Options:
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Also Known As:
Saskatoon Sandman Hotel
Sandman Inn Saskatoon
Sandman Hotel Saskatoon Saskatchewan

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