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“Disappointed with service after Power outage on Sunday 23rd September”

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Travelodge Hotel Saskatoon
Ranked #23 of 39 Hotels in Saskatoon
WESTBANK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointed with service after Power outage on Sunday 23rd September”
Reviewed September 30, 2012

We chose your Hotel for the Theme room for our daughter and grandchildren, we enjoyed the room, was good and clean, waterslides were busy but we kinda expected that, found some of the other guests a little rude and uncouth, but not your fault, maybe the location was the reason for that.

We were VERY disappointed with your staff etc, when on Sunday morning at about 8.00am the power was out, I understand it was area wide and not your hotel alone, but there were no emergency lights, no staff member came around to check on us, we could not see anything and took the small children out in their pyjamas and me with wet here, to have breakfast, I asked your staff for a discount of some kind for the inconvenience as we would have eaten in the hotel and been able to enjoy the rest of our morning, but NO, they said it was not their fault it was the city's fault which I understand but we were definately disappointed and on our next trip to Saskatoon will go to the Days Inn across the street as they have waterslides as well, we will not stay with you again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Mandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Smithers, Canada
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 28, 2012

Maybe the going rate for hotels in Saskatoon is ridiculously high, but paying $200 for a night a the travelodge seems insane. I always thought the travelodge was supposed to be affordable accommodation. For $200 you would like you would at least get a couple extra coffee packets or an ice machine that works or key cards that open the door on the first try. Nope. Just not impressed at all with this hotel.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
1 Thank katie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at Travelodge Hotel Saskatoon, responded to this review, September 29, 2012
Thank you for your feedback Katie. The economy in Saskatchewan is booming and the demand on services, including hotel accomodations, are just responding to this demand. It doesn't matter if it's a branded property or not, it's just our business circumstances. I will have the maintenance dept look into your equipment concerns you encountered during your stay. I hope you will try us again in future visits to Saskatoon.
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Travelers are raving about these Saskatoon hotels

GULL LAKE
1 review
Reviewed September 27, 2012

My all around experience was good except for the restaurant. I had ordered a mozza mushroom burger. My first bite I thought the hamburger tasted funny, but thought I better give it another chance, thinking maybe it was bison or something. Needless to say I had only 3 small bites total and was very sick the next day. Bad timing with being in the hospital with my son at 6:30 am. But otherwise my stay was good.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at Travelodge Hotel Saskatoon, responded to this review, September 29, 2012
Angela, thanks for your feedback. I will pass the info onto our executive chef to investigate as this is very uncommon to hear about regarding our food services, which often receive rave reviews. Our Chef takes great pride in his kitchen and their product. I'm happy to hear that the balance of your visit was enjoyable and we look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MEDICINE HAT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2012

No help with bags on arrival they just watched me struggle, people knocking at my door in the middle of the night, food poisoning, and no electricity so had to carrie everything four flights of stairs and because of the elevator not working he did not seem to want to help!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REGINA
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 26, 2012

Stayed over Saturday night and was quite underwhelmed. Hotel is beaten up, rooms are dated with minimal ameneties, hotel is loud (anyone showering in near vicinity could be heard--very loud), work out room is in dark dreary basement. Staff was pleasant and helpful.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank rk1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at Travelodge Hotel Saskatoon, responded to this review, September 29, 2012
rk1963, thank you for your feedback. We recently added new carpet, paint, wall paper, lighting to our 1 thru 6 floor towers. As well we are adding new bedding packages(spreads, box liners, pillows) to our rooms. Not all rooms have the new bed packages, but they are very modern and fresh with the new product and we are just working through all the rooms to get them updated. We will have a look at the fit room to address any lighting deficiencies. I'm happy to hear your interaction with our associates was pleasant and helpful.
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SHERWOOD PARK
1 review
Reviewed September 25, 2012

I was a little disappointed. THe power went off in the morning so no clock, no alarm, no lights which meant no shower unless you could see in the dark. There was no communication to guests to what was happening and what to do. Also, since getting to shower and get ready was delayed there should have been an automatic delay for check-out. I would of hoped for some sort of rebate.
ALso, TV remote did not work. Fridge had to be unplugged due to it being very noisy. Overall...just an average stay.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Shauna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REGINA
1 review
Reviewed September 24, 2012

The travelodge is a great place for teams and such, but as for a mini stay while coming to stoon for a doctor app for our son, it proved to be a disappointment. The price was way to high for the quality of the hotel. Our rooms decor was styled back in the 90's, the room was dull and boring. Lacked any style. We had to pile everything heavy that we could find into a trash bucket to put on top of the air conditioner because it was falling apart and rattling so bad, it kept us up. The toilet barely flushed. The pool area was rusty and moldy. The bottom of the waterside was full of rust and black mold. In regina, they have a mini area for little kids to play, its clean, the rooms were very stylish and cheaper to, a friend stayed in regina the very next night at the travelodge in regina, same room style, two beds balcony off of the pool second floor, she paid 20 bucks cheaper and the room was so much nicer, the pool was so much cleaner. But thats beside the point. For what we paid for and for what we got, breakfast was not included. Thats a big draw in to customers, not having to leave and pay for a breakfast when they are already paying 200 for a lower than low room.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Kieth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at Travelodge Hotel Saskatoon, responded to this review, September 29, 2012
Keith B, thanks for your feedback. Over the next year we are planning and executing an major reno to our pool and waterslide area. We have done some prelim work on replacing the skylights in the static pool area and resurfaced the slide surface of the waterslide. It will be a big capital project, but we are really excited on the upgraded rec facility that we will have for our valued guests.
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Additional Information about Travelodge Hotel Saskatoon

Property: Travelodge Hotel Saskatoon
Address: 106 Circle Dr W, Saskatoon, Saskatchewan S7L 4L6, Canada
Phone Number:
Location: Canada > Saskatchewan > Saskatoon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 39 Hotels in Saskatoon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Hotel Saskatoon 3*
Number of rooms: 260
Official Description (provided by the hotel):
The Travelodge Hotel Saskatoon provides a unique, fun and unforgettable experience, enhancing the lives of its operations team, guests and owners through a commitment to exceptional hospitality. A focus on offering a first class product to clients continues to generate positive returns for all beneficiaries. A group of dedicated hospitality service professionals is committed to ensuring that every visit is both enjoyable and memorable. ... more   less 
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Also Known As:
Saskatoon Travel Lodge
Saskatoon Travelodge
Travelodge Saskatoon
Travel Lodge Saskatoon
Travelodge Hotel Saskatoon Saskatchewan

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