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“Worst night sleep that I have ever had - security needs tightened at this hotel!”

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Hilton Garden Inn Saskatoon Downtown
Ranked #12 of 40 Hotels in Saskatoon
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 13, 2013

Loud and disorderly drunks and little security - I complained but the security only came to ask the people to quiet, with no follow up...I had to put up with racket for at least 2 hours, if not more! This was surprising given the drunks were all booked in the hotel from a conference held at the hotel. I suggested that if the hotel books large groups (it appeared to be hundreds) for a conference and hold a banquet that includes alcohol that they take into consideration the outcome and the impact on their other hotel guests. It was horrible, on my floor the racket was intolerable!

Room Tip: Make sure your heater (or air conditioner) is in good working order.
  • Stayed: January 2013, traveled on business
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1  Thank emilycreewoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn F, General Manager at Hilton Garden Inn Saskatoon Downtown, responded to this reviewResponded January 14, 2013

Thank you for taking the time to review our hotel. We appreciate your business and your feedback! I apologize for the noise issues and agree that we may have better managed them. We will be happy to provide compensation as this is clearly not the experience we strive to provide our guests, and we hope to have the opportunity to earn your loyaltyit in the future. Thank you again!

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619 - 625 of 715 reviews

Reviewed January 12, 2013

We stay here most every time we need to be in Saskatoon. It is very reasonably priced considering the great location-right across the street from the Midtown Plaza Shopping Centre. Clean, and quiet. Nice coffee bar, restaurant and lounge. Parking is $12 which isn't bad as they don't have their own lot, but share it with an independent parking facility. The night we came most recently was very very cold and they offered us free valet and underground parking. The rooms have fridge, microwave and coffee and the wifi is fast. Love staying here.

Room Tip: I've never been displeased with any room I have been given.
  • Stayed: January 2013, traveled as a couple
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Thank Meghan668907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012

Great business hotel with standard rooms. Breakfast layout was decent as well. The property offered valet parking which is very convinient. The breakfast layout was decent and the restaurant staff were extremely friendly and helpful. Reception was well staffed and managed with smiles and greetings whenever one passed by.
The hotel also has a nice bar where drinks are comfortably priced.
The location of the hotel is a plus as the mall is just on the opposite side of the street.

  • Stayed: September 2012, traveled on business
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Thank akhilbansal28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

I stayed at the Hilton in December 2012 because I had a conference at the TCU. It does have a great location being downtown, across from the TCU, and close to the mall. Greatly surprised at a hotel of that price ($170 a night at Conference Rate!!) doesn't offer free parking or a continental breakfast ($170/night, at cost breakfast - $5 per person tops? I think that expense can be justified). Aside from that, it really didn't live up to my expectations. Everything was average. It was clean, it was in decent shape, but I was expecting something with a bit more "wow" factor (more modern, new fixtures, etc.)The bed had a dial claiming to change the support of your bed - not sure if it does get harder, but I turned mine as soft as it could go and felt no difference with that. A really weird thing (it felt unnerving to me - felt like on the movies when someone comes in and ransacks a place) : the lights were on and every drawer was pulled out. I'd imagine the drawers were a housekeeping thing (to show that everything is clean and empty, and maybe the lights were on so people don't fumble around in the dark, but it was just really really weird for me.

All in all, I wouldn't bother staying there again; needs more "wow" and a free breakfast for me to spend that much money per night.

  • Stayed: December 2012, traveled on business
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1  Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn F, General Manager at Hilton Garden Inn Saskatoon Downtown, responded to this reviewResponded December 13, 2012

Thank you for taking the time to review our hotel. We value your business and your feedback! I apologize that the experience with us did not meet your expectations. With respect to the room, it appears your room did not recieve the final housekeeping check and staging that it normally does, which is why the drawers and lights were open and on. Please again accept our apologies. We would like to have the opportunity to earn your loyalty for a future visit, and I encourage you to contact me to discuss further. Thank you again!

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Reviewed December 10, 2012

We stayed one night this past weekend as my work Christmas party was being held at the Hilton. Even though I live in the city we typically book a room at the hotel and make a bit of a weekend out of it.

The rooms are not huge but nice - fridge, microwave, desk area, comfortable bed and clean. All the things that you need in a hotel room. The bathroom is a nice size with Bath & Body Works amenities!

We were able to check in early - which was very much appreciated. The staff at check in and out were fantastic. The parking seems confusing to some - you have to park in the mall parkade and then bring your ticket back to be validated. You are still paying for parking but you get it for one flat rate for the full stay instead of paying for 2 days. It would be nice if an area of the parking was designated for hotel guests as we did have to park a distance away from the hotel - Christmas shopping season and all.

We took DD for a swim to the pool - which is really basic. This is the one area that the hotel really needs to upgrade or enhance. We were the only ones in the pool area which was nice but the space was cold!! The water was ok not too cold and the hot tub looked like it has been awhile since it was last cleaned. So if you need a hotel with a fun pool area for your family this is not the one.

Overall its an OK place to stay. If you’re coming to Saskatoon for a shopping trip its right across from the mall and easy access to downtown so the location is good.

  • Stayed: December 2012, traveled as a couple
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Thank daLesters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn F, General Manager at Hilton Garden Inn Saskatoon Downtown, responded to this reviewResponded December 13, 2012

Thank you for taking the time to review our hotel. We value your business and your feedback. I am pleased that you enjoyed the service of our staff as well as our guest rooms. We are in the process of renovating guest rooms with 70 having been completed in the last month. I am also pleased to let you know that our pool area will be redone in 2013! With respect to parking I did want to let you know that we offer valet parking at no additional charge - so we can do the walking for you! Again, thank you for your review and please do not hesitate to contact me if I may be of any service.

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Reviewed November 30, 2012

Stayed at the Hilton Garden Inn in Saskatoon for a business meeting and would probably not return. My floor was "under construction" throughout my stay.. There were drop cloths on the floors, no room numbers on the doors, light fixtures hanging loose and workmen scraping the walls at 8 am. The room was quite nice - had obviously just been remodled. I can understand a hotel has to do renos occasionally, but you would think they would let you know (apologetically perhaps) on check in if they have to put guests on such a floor. Very annoying electronic voice in the elevator announces every floor. Being on the 7th it quickly became grating... Restaurant very plain with no windows whatsoever (even tho on ground floor) and mediocre menu but as elsewhere in the hotel, it had very pleasant staff. Overall? Not what I would expect from a Hilton.

  • Stayed: November 2012, traveled on business
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Thank wendyholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn F, General Manager at Hilton Garden Inn Saskatoon Downtown, responded to this reviewResponded December 3, 2012

Hello, Thank you for your business and for taking the time to review our hotel. I do apologize that we did not meet your expectations. Indeed we are renovating our guest corridors currently and this should have been explained at check in! I also wanted to let you know that we have just eliminated the voice in the elevator - which was earlier requried by the Hilton Garden Inn brand.

Thank you for acknowledging our staff as they are committed to providing friendly and genuine service for our guests. I hope we will have the opportunity to earn your loyalty in the future. Please don't hesitate to contact me if I may be of any assistance. Thank you again!

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Reviewed November 10, 2012 via mobile

Rooms are renovated and I had an evolution room which was spacious and comfortable. Unless you want to kick back and watch a movie that is, only tv available, which is ironic considering they have a microwave in the room and they suggest buying microwave popcorn for watching... Something? Front desk seems tiny for such a large hotel but that's nitpicking. Restaurant is decent, a few touches needed for simple things like salt on the torchon, or at least good salt on the side.

  • Stayed: November 2012
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1  Thank Kevin_2_point_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn F, General Manager at Hilton Garden Inn Saskatoon Downtown, responded to this reviewResponded November 13, 2012

Thank you for your business and for taking the time to provide a review! I am pleased that you found our renovated rooms comfortable! I apologize for not having pay per view movies to offer currently. We are in the process of looking at various solutions to provide this to our guests and hope to be able to provide this very shortly. Thank you again, and please do not hesitate to contact me if I may be of any assistance in the future.

Lynn Flury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Saskatoon Downtown

Address: 90 22nd St E, Saskatoon, Saskatchewan S7K 3X6, Canada
Phone Number:
Location: Canada > Saskatchewan > Saskatoon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Saskatoon
#4 Business Hotel in Saskatoon
#9 Romantic Hotel in Saskatoon
#11 Family Hotel in Saskatoon
Price Range: $109 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Saskatoon Downtown 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hilton Garden Inn is a beacon of downtown style and sophistication, and an ideal base from which to explore the City of Bridges. Overlooking the vibrancy of downtown Saskatoon, this 16-floor hotel is just steps from Midtown Plaza and TCU Place Arts & Convention Centre. Key attractions close to the Hilton Garden Inn include Remai Arts Centre (0.1 km), Meewasin Trail (1 km), the University of Saskatchewan (4 km) and River Landing (1 km). Contemporary furnishings and warm, inviting colours come together in 180 guestrooms. Retreat to the quiet calmness of your room with the city as your backdrop. Offering custom, adjustable beds, free WiFi, flat-screen TV's, microwaves and mini-fridges. Upgrade your room to one of 12 luxurious Spa Suites, with private sleeping areas, whirlpool tubs, living area and fireplace. Accessible Rooms and Pet-Friendly Rooms available at no additional charge. Positive guest experiences are assured with the Hilton Garden 100% Satisfaction Guarantee for every stay. This downtown Saskatoon conference centre hosts and caters groups in 11,500 sq. ft of functional event space. Booking at the Hilton Garden Inn ensures your event is in the hands of professionals, with full-scale catering and banquet services, fresh ingredients and in-house A/V equipment. Stay on routine with a fully-equipped Business Centre and Fitness Centre that are available 24-hours every day. A lobby Pantry conveniently equips guests with sundries at all hours, including snacks, gifts and everyday essentials. A second floor pool and whirlpool offer natural light from south-facing windows. Indulge in a handcrafted lobby latte, chef-inspired plates and locally-sourced classic cocktails in our inviting social spaces. We Proudly Serve Starbucks customizes hot and cold beverages offering pastries, grab-and-go lunches and alcoholic beverages in the inviting lobby lounge. The Garden Grille & Bar serves daily breakfast buffet, plus a full menu crafted with locally-sourced ingredients. Lunch features build-your-own salads and burgers, and dinner features BBQ platters to share in an intimate gathering. Steps Lounge is an uptown gathering place in downtown Saskatoon. Sip on the best bourbons that can be found in this city, unforgettable classic cocktails, local craft beer, appetizers and sharing plates. This award-winning hotel is home to the Hilton CEO Light & Warmth Award. Eco-friendly, rated with 4 Green Keys, Energy Star Partnership and Saskatchewan Environmental Society Partnership. ... more   less 
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Also Known As:
Hilton Garden Inn Saskatoon Downtown Hotel Saskatoon
Hilton Saskatoon
Hilton Garden Inn Saskatoon Downtown Saskatchewan

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