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“Large Group Service Lacking”

Mano's Restaurant & Lounge
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Ranked #23 of 697 Restaurants in Saskatoon
Certificate of Excellence
Price range: $8 - $27
Cuisines: Greek, Steakhouse, Canadian, Bar
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Restaurant details
Good for: Large groups, Local cuisine, Romantic, Special occasions
Dining options: Late Night, Breakfast, Dinner, Delivery, Outdoor Seating, Reservations, Takeout
Description: You really can have it all-a classy restaurant with a young, hip, urban vibe that says, "Wow!" And still remains comfortable for loyal clientele- and Manos Restaurant's renovation has proven it, earning Stantec Architecture & Interior Design the Design Council of Saskatchewan's 2009 Premier's Design Award of Excellence (Interior Design Category). Manos Restaurant has come a long way from the "pizza and other things" restaurant started on a shoestring almost 30 years ago, in September 1981, by Greek immigrants. Through keen observation, a willingness to change, meet and exceed demand and a lot of drive, the Barlas brothers-Manolis, Louis and Bill- have made Manos a popular Saskatoon dining destination.
Reviewed April 21, 2013

As noted in the previous review, our large group (10 adults) had a similar experience. We waited 15 minutes past our reservation time to be seated in the back room. One waitress was not enough, we waited approximately for 1 hour for the main course to arrive. We poured our own water and had to wait another 15 minutes for the bill. The food was good and plentiful when it arrived.
The restaurant was very busy but if the kitchen can't keep up they shouldn't be seating people or taking reservations if they are over capacity.

Thank SuzieQ_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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143 - 147 of 173 reviews

Reviewed April 19, 2013 via mobile

Our family enjoys the pleasant atmosphere and the courteous staff. Management is on top of everything all the time. Food is presented very well and tastes wonderful !! Well done !!!

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Thank mariakokono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013

As I am in the business of managing; I feel that some constructive feedback to the owners would be welcomed. We recently visited the restaurant for a family gathering. There were 12 adults and 4 children. We were seated in the back room with other large groups. There appeared to only be 1 waitress assigned to the whole room, which consisted of 3 large groups of tables. The waitress was pleasant, but clearly over her head with responsibilities. We did not get our water glasses filled up during the evening.....perhaps a couple of pitchers of water left on the table would be beneficial to everyone. We would have preferred more than 1 round of drinks....we had to ask, twice to order another round. The children did not get their drinks that came with their meals. Plates or glasses were not cleared away efficiently prior to the meal arriving. The meal arrived in stages and was slow. I believe we were there for 2 1/2 hours...most of the time waiting for something, not because we were visiting. A charge was added per person because we brought in a cake. I brought the dishes, all they supplied were the spoons. So the charge is for what? If the owners feel that patrons bringing in dessert takes away from profit, then don't allow it or accept it as a cost of doing business. I'm sure you would like patrons to come back...this is a perk. Then there is the gratuity that is added on for groups larger than 6. I understand the principal.....but please, shouldn't the service mirror that. To have 1 server assigned was not fair to her or the group she was serving. A bus person could have bee assigned to be in charge of dishes, water, etc.
We are frequent visitors to Mano's as we enjoy the atmosphere, service and food. I think our expectation was that we could comfortably bring in a large group and receive the same respect of service. We were quite disappointed.

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Thank Rheanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

The ambiance is AWESOME... but we were rushed throughout our entire meal.. we couldn't take 5 minutes after we were done eating to visit and the place wasn't even busy! Plus the food was not nearly at the same level as the decor.

Thank cmb968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

Manos had its highs and lows. Service was good. The waiter was very friendly and checked on us often. The restaurant was very clean and well decorated. The downside for me was the rack of St Louis ribs I ordered. The ribs were a little fatty, could have been any other restaurant's ribs with Manos bbq sause on them and were just above luke-warm at best. At $26 that left me a little disappointed. I would take an order of Earl's ribs over these anyday.

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Thank potatoehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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