Recently spent three nights at this hotel. Chose it primarily based on a previous stay at Holiday Inn Saskatoon, which was a very pleasant experience. We checked in Friday night and went out to run some errands on Saturday morning. Returned around 7pm to find that our key cards wouldn't open the door. We returned to the front desk and explained the situation. The clerk just eyed us suspiciously and requested our photo ID. He rescanned our cards and returned them without an explanation, apology, or even a smile. Not a very pleasant exchange.
We returned to the room to find that the room had not been cleaned. We went out again and noted it at the front desk. They said it would be cleaned on Sunday. So, we went out Sunday morning, returning late afternoon to find yet again, that housekeeping still had not paid our suite a visit.
We checked out Monday am, and the clerk asked how the stay was. I told her about the lack of room service and she just offered a puzzled look and mentioned that it was 'too bad'. I felt this was unacceptable service considering that we had spent over $400 there. Have to admit, this is the first really negative experience I've had at a hotel, and I've stayed at quite a few. Unfortunate, because it really is a very nice hotel. The service didn't match the image though
- Official Description (provided by the hotel):
- Welcome to the Best of Regina, Saskatchewan Hotels When you choose the Holiday Inn Hotel & Suites Regina, you get the best. Our Regina, Saskatchewan hotel's modern comforts and conveniences, including free high-speed Internet access in each room, provide a memorable experience just 15 minutes from Regina International Airport (YQR) and nearby attractions, and businesses.Business guests appreciate the close proximity of our Regina hotel to downtown Regina and local corporations. Our three meeting rooms and our staff's outstanding service make our Regina hotel the only place to meet. We'll be happy to coordinate every detail of your next meeting in our conference facilities which include high-speed Internet connectivity and a Business Centre.Leisure travelers love our hotel's great location near the exciting amusements & attractions in Regina. Nearby places of interest include the RCMP Academy, Regina Science Centre, Royal Saskatchewan Museum, and Wascana Park. With downtown Regina only minutes away, there's no end to the fun for guests' Saskatchewan travel plans.Whether for business or pleasure, guests enjoy our Regina, Saskatchewan hotel's fine service and amenities. Perkins Restaurant & Bakery and Movado's Sports Bar & Lounge, both on-site, offer you excellent dining and convenience. Our 1.5-story water slide and games area are fun for the entire family. When your Saskatchewan travel plans lead you to Regina, choose our hotel. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Regina
- Holiday Inn Regina
- Holiday Inn Hotel Regina
- Regina Holiday Inn
- Holiday Inn Hotel & Suites Regina Saskatchewan