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“will not return”

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Days Inn - Regina Airport West
Ranked #6 of 33 Hotels in Regina
Certificate of Excellence
Swift Current, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“will not return”
Reviewed April 28, 2013

We booked the hotel room a couple of months in advance, when we went at 3:10 to check in we were told rudely by a male staff member that check in time is not till 4 pm, we were not told this on the phone, the reservation was under either mine or my partners name, he tried checking mine and then my partners, it was under my partners, we were then quite rudely informed that next time we check in that we better know whose name we book under, ummmmm theres only two of us so I am pretty sure we know its one of two. We then asked when our room would be ready, he told us he didnt know and proceeded to point at the couches and told us to wait there and he will inform us when the room would be ready. Personally I dont need someone rudely telling me to sit and wait. While waiting 4 other couples checked in and were given rooms immediately, why were we not given one of the other rooms. I have stayed in many hotels in regina and other places in the world and I have never been so rudely treated by a front staff member, we will never recommend or stay at this hotel again

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysReginaWest, General Manager at Days Inn - Regina Airport West, responded to this review, April 30, 2013
Please let me extend my apologies that you did not receive the customer service that you should have when checking into our hotel. This experience should never happen and I will be discussing this issue with my front desk team to ensure that it doesn't happen again.
Again, please accept my apologies.

Sincerely,
Natalie Cherry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Canora
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2013

Considering how busy the hotel was we really enjoyed our stay. Hockey moms, dance moms and weddings. Not to mention Juno weekend. Staff were very accommodating and had smiles that felt welcoming. Looking forward to our next stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysReginaWest, General Manager at Days Inn - Regina Airport West, responded to this review, April 30, 2013
Thank you for sharing your thoughts about your stay with us. I am so glad you had a great time at our hotel. We appreciate your business and look forward to having you as our guests again soon!
Safe Travels,
Natalie Cherry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranbrook, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 23, 2013

First choice for me in - they know my name when I walk through the door! Friendly and engaging staff whom go out of their way to accommodate me during my stay. The surroundings are so pleasant and clean and the breakfast has a nice selection and is always fresh..

The location is superb in such close proximity to the airport as well in an area that is constantly growing and developing. It has a Tim's with a Coldstone too; walking distance away to get a quick bite.

Room Tip: I prefer the upper rooms as they are quiet just because there is no guests above me.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysReginaWest, General Manager at Days Inn - Regina Airport West, responded to this review, April 30, 2013
Thank you so much for sharing your experience on Trip Advisor. We are so pleased to have earned your loyalty! We will strive to ensure we never lose it!
Thank you for your business and we look forward to hosting you again soon!
Natalie Cherry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn - Regina Airport West

Property: Days Inn - Regina Airport West
Address: 4899 Harbour Landing Dr, Regina, Saskatchewan S4w 0B7, Canada
Location: Canada > Saskatchewan > Regina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Regina
#3 Business Hotel in Regina
#3 Family Hotel in Regina
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn - Regina Airport West 2*
Number of rooms: 99
Reservation Options:
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Also Known As:
Days Inn - Regina Airport West Hotel Regina
Days Inn - Regina Airport West Saskatchewan

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