We stayed here twice over the Christmas holidays, once on Dec 23, then again on Dec 27. The first time was okay, just what you'd expect from a budget motel, except no cups in the bathroom.
However, I wasn’t impressed with the desk clerk the second time. She refused to upgrade us to a room on the first floor, even after I asked for one, (we had booked for a single queen bed, and all the ones on the first floor were doubles), even though we checked in after 8:00PM. There were exactly 18 vehicles in the parking lot by midnight, so that means only 18 rooms occupied, and still she refused to do it. Also, I exchanged some change for the snack machines and had to go back three times because she gave me loonies and toonies that wouldn’t work. Her indifference was obvious. She was always in the office behind the front desk so we had to walk over to the outside doors to get her attention. Also, the bottom bed sheet had stains and pet hair on it, so we slept on top of the sheets with our blanket. And, still no cups in the bathroom.
We will never book here again, nor will we recommend it to anyone. If you want budget, better to stay at the Quality Inn downtown. The neighbourhood isn't great, but the rooms are nice, there's a pool, and they will upgrade you to a suite at no extra cost if you ask, and they have one available.
I would like to apologize for the poor service that you received during your stay. Your experience was not the quality of service that we have promised to provide to our guests. Please note that your concerns will be addressed. Thank you for taking the time to post a review.