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“very disappointed”

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Holiday Inn Express Hotel & Suites Prince Albert
Ranked #5 of 10 Hotels in Prince Albert
Certificate of Excellence
Saskatchewan
1 review
“very disappointed”
Reviewed October 27, 2009

I was truly disappointed with this hotel. Our family stayed three nights over a long weekend. On the last night we came back to the room in the same condition we left it. They did not clean our room!!! If I was at home - beds would be made, garbage taken out, clean towels, clean sink/tub, and so forth. We have an infant and two school age kids to entertain. We had pampers, snacks, and ordered take-out pizza/pop cans. It does not take much to fill out those small garbage cans. Disappointing! It is a newer hotel with lovely decor and a decent breakfast but that is it. The front staff and (especially) the housekeeping were not understanding. We were given a ten dollar discount. That was it. NO sincere apology from anyone. Blame it on someone else.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpaceTraveller005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Coaldale, Canada
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 16, 2009

Tried this motel, because it was new, and some motels in PA can be scary. It was ok, breakfast was quite good it fact. But the rooms were somewhat noisy, and it's true the parking lot was small and there is a decrepit hotel next door. Our room was clean, good amenities, fine for one night. BUT EXPENSIVE !!! $ 135.00 canadian with the tax. Wish we had stayed at the Best Western.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nwtraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 30, 2009

I waited 30minutes to check-in to the hotel.
When I went into my room, it was the dirtiest hotel room I have ever seen. I found a lid to a drink cup and a price tag off some clothing near the desk in the room. On one side of the bed was a pair of men's socks. On the other side of the bed (near the chair) was a child's hand held video game. There was popcorn and pieces of food all around the beds.
When I went back to the desk to ask for a different room, they very casually said 'Oh, yeah. Our cleaning staff didn't come in today. Not one of them showed up to work'.
TOTALLY UNACCEPTABLE!

  • Stayed August 2009, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cbp079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2009

Well it would appear by the review by Don below that they still have not got the process down after an additional two months.

I was looking forward to having the option of a new Holiday Inn to stay at in Prince Albert. My job takes me all over Western Canada and I have become very happy overall with the service from this chain.

Parking
The lot is still being finished (I hope they don't think it's complete) and is shared with the No Tell Motel in the same parking lot. Parking must be safer at the Holiday Inn because most of the motel customer seem to use the HI spots. Make sure that ALL items are removed from your car!

Check In
As a Platinum member with Holiday Inn I appreciate the fact that my room key and check in paperwork is ready for me when I arrive. Not at this location. They had to look up and verify the reservation then try and find a room for me.

For a non-smoker the lobby is not very friendly. The staff keep the front doors held open and smoke right outside of them (in full uniform). All of the smoke drifts into the lobby and breakfast area.

Room
When they finally found my reservation the room key and paperwork was completed quickly. Upon entering the room I realized that it was not even close to the description of the room that I had reserved on-line. I called down to the front desk to enquire and was put on hold while they tried to figure things out. After reading their own room description to them as outlined on their website it was back to being put on hold.

It seemed as though they realized the mistake and offered me the room that I had reserved. Back to the front desk for a new room assignment.

Guess what, this was not the described room either. Oh well, I've given up at this point (we're now almost a hour after arrival). The new room was very sparce. You could see indents in the carpet where there used to be a coffee table in front of the sofa but that was now missing. There were also other carpet markings that seemed to indicate that there was other furniture in the room in the past but I guess it was needed elsewhere.

On a positive note the room was fairly clean overall with the exception of some good chunks of wood taken out of the dressers and the decaying remains of the previous guests coffee grounds still in the coffee maker.

Unlike the check in staff the morning crew seems much better. After explaining a few of the issues the front desk staff removed $10.00 from the bill without any request.

Looks like this location still needs some training to become part of the Holiday Inn family.

If your plans take you further south I HIGHLY recommend the Holiday Inn in Saskatoon. I know I'll be making the extra hours drive in the future.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rider1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
133 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 8, 2009

Stayed at this locaiton for one night. It's not like the one's I'm used to in the USA. Seemed more "sterile" and construction oriented. I could clearly hear the people in the room above walking across the floor, not very good sound proofing. The pool area was very basic looking and there was some type of bubble stuff floating in the pool. The staff were friendly but because it was new they appeared to be still figuring it out. I would not stay here for a vacation but for business it was O.K.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank don38506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Prince Albert

Property: Holiday Inn Express Hotel & Suites Prince Albert
Address: 3580 2nd Ave W, Prince Albert, Saskatchewan S6V 5G2, Canada
Phone Number:
Location: Canada > Saskatchewan > Prince Albert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Prince Albert
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Prince Albert 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Hotel in Prince Albert offers grand view of Canada's Gateway to the north. Located in the heart of Saskatchewan, Prince Albert is a quiet town that offers a variety of attractions for the business and leisure traveler. The Holiday Inn Express Hotel & Suites Prince Albert can provide you with a comfortable place to stay while you explore one of the last outposts on the Canadian frontier. Prince Albert is home to a wealth of historic and outdoor attractions. While you stay with us, consider taking a kayak or canoeing trip. Fresh Air Experience offers several different kinds of guided nature tours and is located three kilometers from our Prince Albert hotel. Other attractions include the John Diefenbaker Historic House and the Prince Albert Historic Museum. Both of these historic sites are just three kilometers from our Prince Albert accommodations. Our hotel is also close to the Northern Lights Casino. Business travelers will find that our hotel is close to many corporate businesses and that lodging in our Prince Albert hotel allows them to utilize our 24-hour business centre with copy, fax and print services, as well as our on-site meeting space. When you stay with us, you can take advantage of our choice hotel amenities, which include an indoor pool and whirlpool that you can relax in after a long day of work or sightseeing. Come to Saskatchewan and start your Prince Albert vacation. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Prince Albert
Holiday Inn Express Hotel & Suites Prince Albert Saskatchewan

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